Scott Newman

Q: Could This (new discussion format) Be Any Worse?

I've been participating in the Apple support forums for a good many years. They have been very useful and I've supplied a number of useful support answers. But now it's pretty much all gone. It's very difficult to find specific things and it's now impossible to see, at a glance, how many people have both viewed and replied to individual threads. That's critical for identifying big issues--especially those that accompany a signficiant operating system upgrade. Further, the text is so large that much less information can be displayed on a computer display. Finally, when you go to Apple Support your display is completely taken up by big square blocks--can you say "Windows R/T?" I guess all good things come to an end.

 

The best that Apple Discussions ever was was two changes ago. The previous iteration was tolerable even though it was confusing for newbies.

Posted on Jun 21, 2014 10:42 AM

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Q: Could This (new discussion format) Be Any Worse?

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  • by Ronda Wilson,

    Ronda Wilson Ronda Wilson Jun 26, 2014 12:59 AM in response to ChitlinsCC
    Level 8 (41,572 points)
    Jun 26, 2014 12:59 AM in response to ChitlinsCC

    ChitlinsCC wrote:

     

    Ronda

     

    Seems like BrowserBookmarks (I still use MacSpeak all the time) is the only solution for now.

     

    BookmarkFoldering is also helpful to me.

     

    I have always used bookmark folders to get around on Apple Support Communities (and on Apple Discussions prior to ASC).

     

    If the site software changes, my old bookmarks often work, and if they don't, it's usually a simple matter to change them (once you figure out the new URL).

  • by Doctor9fan,

    Doctor9fan Doctor9fan Jun 26, 2014 1:29 AM in response to ChitlinsCC
    Level 3 (662 points)
    iPhone
    Jun 26, 2014 1:29 AM in response to ChitlinsCC

    I view & reply here on my Kindle & when typing the delay used to be terrible (possibly due to auto save) but now it's instant as for the new messages I've found a workaround so that's now ok & I'll take on-board your suggestion to open posts in a new tab/page.

  • by Yellowbox,

    Yellowbox Yellowbox Jun 26, 2014 2:40 AM in response to ChitlinsCC
    Level 6 (10,535 points)
    Mac OS X
    Jun 26, 2014 2:40 AM in response to ChitlinsCC

    Hi CCC,

     

    Re your neat idea for a 'Base Camp':

    You wrote

    (This my workaround - CCC)

     

    No worries, my friend. I am (slowly) catching up on adding acknowledgements to the User Tip .

     

    Regards,

    Ian.

  • by babowa,

    babowa babowa Jun 26, 2014 7:56 AM in response to seventy one
    Level 7 (32,347 points)
    iPad
    Jun 26, 2014 7:56 AM in response to seventy one

    It seems that this technical support site, which has always had - as part of the ToU - the rule that your posts should be technical support questions/answers, has changed (or is changing) somewhat. What does "following people to get answers" do? Nothing. I don't do social networking sites or chats; I do not want to follow or be followed, liked, or friended. I simply want to be able to navigate to a question I can help with as efficiently and quickly as possible. I am not here to engage in chats or off topic remarks which make it too frustrating to weed through to try to answer someone's real question.

     

    And, this is Apple's site - I will not make changes or workarounds or install add-ons. If this is how the owner of the site wants it, and it is no longer easily navigable by the senior helpers - let someone else meet new people and answer questions.

     

    And I'm out of here as it is already getting off topic.

  • by PlotinusVeritas,

    PlotinusVeritas PlotinusVeritas Jun 26, 2014 8:29 AM in response to babowa
    Level 6 (14,811 points)
    Jun 26, 2014 8:29 AM in response to babowa

    babowa wrote:

    . I have cut my participation (browsing/answering questions) by 99% and am currently in a waiting pattern to see if changes will be made

     

     

    SAME HERE, DITTO.

     

     

    ASC is currently a GIANT GAPING WOUND, a  Titanic epic-level train wreck.   Just a NIGHTMARE of counter-intuitive FUNCTION-LOSS.

     

     

    If they dont want people helping people, they could NOT have done a better job in doing that .




    Like yourself, I have been slamming this board helping people....... for FREE and writing user tips

    NOW, its hard to even find the USER TIPS

    thanks for the giant SLAP to the face and double slap.

  • by It's me Luigi,

    It's me Luigi It's me Luigi Jun 26, 2014 8:32 AM in response to PlotinusVeritas
    Level 3 (787 points)
    Jun 26, 2014 8:32 AM in response to PlotinusVeritas

    PlotinusVeritas wrote:

     

    babowa wrote:

    I have cut my participation (browsing/answering questions) by 99% and am currently in a waiting pattern to see if changes will be made

     

     

    SAME HERE, DITTO.

     

     

    ASC is currently a GIANT GAPING WOUND, a  Titanic epic-level train wreck.   Just a NIGHTMARE of counter-intuitive FUNCTION-LOSS.

     

     

     

    If they dont want people helping people, they could NOT have done a better job in doing that .

     

    I agree 100% !

  • by Yellowbox,

    Yellowbox Yellowbox Jun 26, 2014 8:51 AM in response to PlotinusVeritas
    Level 6 (10,535 points)
    Mac OS X
    Jun 26, 2014 8:51 AM in response to PlotinusVeritas

    Hi PV,

     

    NOW, its hard to even find the USER TIPS

     

    Try this. Go to the home page of a forum using the recommended URL (not the current default URL)

     

    https://discussions.apple.com/community/using_apple_support_communities/content? filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bthread%5D

     

    Screen Shot 2014-06-27 at 1.38.33 am.png

     

    Screen Shot 2014-06-27 at 1.47.40 am.png

     

    Top hit of the day is my User Tip .

     

    Getting the best out of the 'New-Look' forums (2014)

     

    Regards,

    Ian.

  • by Corgigirl12,

    Corgigirl12 Corgigirl12 Jun 26, 2014 8:51 AM in response to ChitlinsCC
    Level 1 (0 points)
    Jun 26, 2014 8:51 AM in response to ChitlinsCC

    Please remove us from your mailing list.  Thanks.

     

     

    On Wed, Jun 25, 2014 at 10:15 PM, Apple Support Communities Updates <

  • by Ronda Wilson,

    Ronda Wilson Ronda Wilson Jun 26, 2014 8:51 AM in response to babowa
    Level 8 (41,572 points)
    Jun 26, 2014 8:51 AM in response to babowa

    babowa wrote:

     

    It seems that this technical support site, which has always had - as part of the ToU - the rule that your posts should be technical support questions/answers, has changed (or is changing) somewhat. What does "following people to get answers" do? Nothing.

     

    Well, since you're "out of here," you may not see this, but following someone's posts can teach you a lot. When I first came here, I latched onto a guy who really knew a lot about what I was trying to learn about, and, gradually, I absorbed much of it and began to be able to answer questions on my own. So "following people to get answers" (and one person, in particular) taught me much of what I know. It didn't do "Nothing" for me.

  • by Ronda Wilson,

    Ronda Wilson Ronda Wilson Jun 26, 2014 8:58 AM in response to notcloudy
    Level 8 (41,572 points)
    Jun 26, 2014 8:58 AM in response to notcloudy

    notcloudy wrote:

     

    Why get used to a bad design?

     

    Since you're new here, you may not want to bother. I have invested a lot of time and effort here, and I will attempt to jump through the new set of hoops Apple has set up for us. (But some of us old dogs are having a harder and harder time making those leaps and learning the new tricks.)

  • by babowa,

    babowa babowa Jun 26, 2014 9:03 AM in response to Corgigirl12
    Level 7 (32,347 points)
    iPad
    Jun 26, 2014 9:03 AM in response to Corgigirl12

    Corgigirl12 wrote:

     

    Please remove us from your mailing list.  Thanks.

     

     

    On Wed, Jun 25, 2014 at 10:15 PM, Apple Support Communities Updates <

     

    If you are referring to an email notification from Apple, no user here has the capability - you will need to unsubscribe or "unfollow". There used to be an excellent user tip for the last iteration; however, I cannot find it and it would probably be outdated at the moment anyway. Try to go to your page (Content) and click on all content and then following > open each listing and click on 'following' which should (hopefully) take you off the list of email notifications.

     

    Screen Shot 2014-06-26 at 8.58.28 AM.png

     

    @ Ronda:

     

    Glad that worked for you; for me, I've always looked at subject lines/topics and started reading from there (and also not only learned a lot, but learned who appeared to be experienced/knew what they were talking about and who wasn't).

  • by PlotinusVeritas,

    PlotinusVeritas PlotinusVeritas Jun 26, 2014 9:08 AM in response to Yellowbox
    Level 6 (14,811 points)
    Jun 26, 2014 9:08 AM in response to Yellowbox

    I know where they are, YOU know where they are

     

     

    That was not the point,  which you dont get.

     

     

     

    first time users WILL NOT find them easily.          Lets make that clear, since you missed the point 100%

  • by notcloudy,

    notcloudy notcloudy Jun 26, 2014 6:40 PM in response to Ronda Wilson
    Level 4 (1,200 points)
    Desktops
    Jun 26, 2014 6:40 PM in response to Ronda Wilson

    Actually have been in here before - just not posted anything.   As most of the Apple has been easy to use - or the answers actually showed up in Apple support.

     

    It is frustrating with any software when screens are changed away from a very useful format to something that makes it harder to use.

    Apple should be reading complaints on this screen - and its app store - and respond to them.

  • by Ziatron,

    Ziatron Ziatron Jun 28, 2014 10:18 AM in response to Scott Newman
    Level 4 (3,931 points)
    Apple Watch
    Jun 28, 2014 10:18 AM in response to Scott Newman

    >>  The best that Apple Discussions ever was was two changes ago. The previous iteration was tolerable even though it was confusing for newbies.  <<

     

    I no longer have the ability to quote someone text. I now resort to using the arrows as shown above.

  • by Yellowbox,

    Yellowbox Yellowbox Jun 28, 2014 10:34 AM in response to Ziatron
    Level 6 (10,535 points)
    Mac OS X
    Jun 28, 2014 10:34 AM in response to Ziatron

    Hi Ziatron,

     

    This is how I do it.


    Quote from the Original Poster, when copied and pasted into a reply, has a blue background:


    I've been participating in the Apple support forums for a good many years.


    Quote from a reply (not the Original Poster) appears as white background:


    I no longer have the ability to quote someone text. I now resort to using the arrows as shown above.


    After pasting into a new reply, select again and press command i (italic)


    I no longer have the ability to quote someone text. I now resort to using the arrows as shown above.


    Italic will distinguish the quote from your reply.


    Regards,

    Ian.


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