iPad screen cracked while device was sitting on table. Not dropped or abused in any way. Warranty has expired. Any options short of replacing?

Took iPad into living room and placed it on the table where I keep it. Came back several hours later, picked it up and saw what I thought was dirt on the screen. Tried to clean the screen and realized that the screen has several cracks. Device was not dropped or abused in any way. Warranty has expired. Is it possible to have the scree replaced, or will Apple want to sell me a new device?

Posted on Jun 23, 2014 6:04 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 24, 2014 10:43 AM

Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.


The warranty will apply to the country of purchase. And if there is a problem needing repair you have to return it to the country of purchase.


Out-of-Warranty Service

If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace (Apple doesn't repair) your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below. (The replacement will most likely be a refurbished iPad in a brown box, however, it has a new screen, back and battery.)



iPad model

Out-of-Warranty Service Fee

iPad mini

$219

iPad 3rd, 4th, Air

$299

iPad 2, iPad

$249


A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in US dollars and are subject to local tax.

Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad


iPad Repair and Service

http://www.apple.com/support/ipad/repair/


Make a Genius Bar Reservation

http://www.apple.com/retail/geniusbar/


You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.


iCracked - Broken iPhone, iPod or iPad

http://www.icracked.com/


iReVamp Electronics Screen Repair ($99)

http://www.irevampelectronics.com/ipad-2-broken-glass-screen-repair.html


iPad Repair & Screen Replacement Services

http://www.ifixyouri.com/16-ipad-repairs


RepairZoom iPad Repair

http://www.repairzoom.com/ipad-repair.html


Mission Repair

http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm


iGadgetResQ

http://www.igadgetresq.com/ipad-repair/


Do It Yourself iPad Repair

http://www.ifixit.com/Device/iPad


Cheers, Tom 😉

7 replies
Question marked as Top-ranking reply

Jun 24, 2014 10:43 AM in response to Oldleprechaun

Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.


The warranty will apply to the country of purchase. And if there is a problem needing repair you have to return it to the country of purchase.


Out-of-Warranty Service

If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace (Apple doesn't repair) your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below. (The replacement will most likely be a refurbished iPad in a brown box, however, it has a new screen, back and battery.)



iPad model

Out-of-Warranty Service Fee

iPad mini

$219

iPad 3rd, 4th, Air

$299

iPad 2, iPad

$249


A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in US dollars and are subject to local tax.

Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad


iPad Repair and Service

http://www.apple.com/support/ipad/repair/


Make a Genius Bar Reservation

http://www.apple.com/retail/geniusbar/


You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.


iCracked - Broken iPhone, iPod or iPad

http://www.icracked.com/


iReVamp Electronics Screen Repair ($99)

http://www.irevampelectronics.com/ipad-2-broken-glass-screen-repair.html


iPad Repair & Screen Replacement Services

http://www.ifixyouri.com/16-ipad-repairs


RepairZoom iPad Repair

http://www.repairzoom.com/ipad-repair.html


Mission Repair

http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm


iGadgetResQ

http://www.igadgetresq.com/ipad-repair/


Do It Yourself iPad Repair

http://www.ifixit.com/Device/iPad


Cheers, Tom 😉

Jun 23, 2014 6:14 PM in response to Oldleprechaun

If your iPod Touch, iPhone, or iPad is Broken


Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.


ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.


You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:


Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.


To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.


You will find respective repair costs in the appropriate link:


iPod Service Support and Costs

iPhone Service Support and Costs

iPad Service Support and Costs


There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:


1. iResq or Google for others.

2. Buy and replace screen yourself: iFixit

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad screen cracked while device was sitting on table. Not dropped or abused in any way. Warranty has expired. Any options short of replacing?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.