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Rescue my rescue email

hi there.. i just want to ask about a rescue email. i forgot my security answers. and requested it to be sent to my email. however, the email that the answers were sent to is no longer valid. Can I change my rescue email so that I will be able to reset my security questions? can anyone help?

Posted on Jun 24, 2014 3:05 AM

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1 reply

Jun 24, 2014 4:27 AM in response to Arovy

You won't be able to change your rescue email address until you can answer your questions, if you don't have access to that email account then you will need to contact Support in your country to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset you can then use the steps on this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5620

Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

Rescue my rescue email

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