2 Replies Latest reply: Jul 4, 2014 9:36 AM by gkglobalguy
JJackson90 Level 1 Level 1 (0 points)

Please help.  3rd time today while in the middle of working on an .ai file.

 

Here is the crash report:

 

 

Anonymous UUID:       5F6560A8-F694-1502-F82D-E8E014E68C1C

 

Tue Jun 24 15:39:25 2014

panic(cpu 0 caller 0xffffff80204c5490): "Possible memory corruption: pmap_pv_remove(0xffffff8061ff5888, 0x144d13000, 0x2c77b5, 0x80000002c77b5004, 0xffffff83e404bd74, 0xfffffea84b4be898): pv not on hash, head: 0xffffff8061ff5888, 0x13ac1f000"@/SourceCache/xnu/xnu-2422.100.13/osfmk/i386/pmap_internal.h:836

Backtrace (CPU 0), Frame : Return Address

0xffffff83e404bc40 : 0xffffff8020422fa9

0xffffff83e404bcc0 : 0xffffff80204c5490

0xffffff83e404bda0 : 0xffffff80204c5db7

0xffffff83e404be00 : 0xffffff802047e0ca

0xffffff83e404bf10 : 0xffffff802048239f

0xffffff83e404bf40 : 0xffffff802041d177

0xffffff83e404bf70 : 0xffffff80204c989d

0xffffff83e404bfb0 : 0xffffff80204f3c76

 

BSD process name corresponding to current thread: Adobe Illustrato

 

Mac OS version:

13D65

 

Kernel version:

Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64

Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E

Kernel slide:     0x0000000020200000

Kernel text base: 0xffffff8020400000

System model name: iMac13,2 (Mac-FC02E91DDD3FA6A4)

 

System uptime in nanoseconds: 2360789668950

last loaded kext at 1004104015886: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7fa28ab000, size 49152)

last unloaded kext at 1124312232538: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7fa28ab000, size 32768)

loaded kexts:

com.apple.filesystems.smbfs 2.0.2

com.apple.driver.AppleBluetoothMultitouch 80.14

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.iokit.IOBluetoothSerialManager 4.2.4f1

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 2.6.1f2

com.apple.driver.AGPM 100.14.15

com.apple.driver.ApplePlatformEnabler 2.0.9d1

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleHDA 2.6.1f2

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelHD4000Graphics 8.2.6

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.AppleLPC 1.7.0

com.apple.GeForce 8.2.6

com.apple.driver.AppleIntelFramebufferCapri 8.2.6

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleThunderboltIP 1.1.2

com.apple.iokit.SCSITaskUserClient 3.6.6

com.apple.driver.AppleUSBODD 3.4.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.5.1

com.apple.driver.AppleUSBHub 666.4.0

com.apple.driver.AppleSDXC 1.5.2

com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.driver.AppleAHCIPort 3.0.0

com.apple.driver.AppleUSBEHCI 660.4.0

com.apple.driver.AppleUSBXHCI 677.4.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 217.92.1

com.apple.driver.IOBluetoothHIDDriver 4.2.4f1

com.apple.driver.AppleMultitouchDriver 245.13

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.6.1f2

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.7fc2

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOBluetoothFamily 4.2.4f1

com.apple.iokit.IOSurface 91.1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.IOPlatformPluginFamily 5.7.0d11

com.apple.iokit.IOAcceleratorFamily 98.20

com.apple.nvidia.driver.NVDAGK100Hal 8.2.6

com.apple.iokit.IOAcceleratorFamily2 98.20

com.apple.driver.AppleHDAController 2.6.1f2

com.apple.iokit.IOHDAFamily 2.6.1f2

com.apple.nvidia.driver.NVDAResman 8.2.6

com.apple.AppleGraphicsDeviceControl 3.5.26

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.driver.AppleSMC 3.1.8

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleThunderboltEDMSink 2.1.3

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6

com.apple.driver.AppleUSBHIDKeyboard 170.15

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

com.apple.driver.AppleThunderboltDPInAdapter 3.1.7

com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7

com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5

com.apple.driver.CoreStorage 380

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.driver.AppleThunderboltNHI 2.0.1

com.apple.iokit.IOThunderboltFamily 3.2.7

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.driver.mDNSOffloadUserClient 1.0.1b5

com.apple.iokit.IO80211Family 630.35

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.iokit.IOUSBFamily 677.4.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.11

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: iMac13,2, BootROM IM131.010A.B05, 4 processors, Intel Core i7, 3.4 GHz, 32 GB, SMC 2.11f14

Graphics: NVIDIA GeForce GTX 680MX, NVIDIA GeForce GTX 680MX, PCIe, 2048 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: APPLE HDD ST3000DM001, 3 TB

Serial ATA Device: APPLE SSD SM128E, 121.33 GB

USB Device: USB 3.0 HUB

 

USB Device: Hub

USB Device: Apple USB SuperDrive

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB 2.0 HUB

 

USB Device: Wacom Wireless Receiver

USB Device: My Book 111A

USB Device: Hub

USB Device: Keyboard Hub

USB Device: Apple Keyboard

USB Device: Hub

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: iMac, Apple Inc., 23.4

  • Linc Davis Level 10 Level 10 (158,425 points)

    That panic was not caused by third-party software. If the problem is recurrent, the possibilities are:

    1. A stale or corrupt kernel cache
    2. A damaged OS X installation
    3. A fault in a peripheral device, if any
    4. Corrupt non-volatile memory (NVRAM)
    5. An internal hardware fault (including incompatible memory)
    6. An obscure bug in OS X

    You may already have ruled out some of these.

    Rule out #1 by starting up in safe mode and then restarting as usual. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.

    You can rule out #2 and #3 by reinstalling the OS and testing with non-essential peripherals disconnected and aftermarket expansion cards removed, if applicable. Sometimes a clean reinstallation may solve a problem that isn't solved by reinstalling in place.

    Corrupt NVRAM, which rarely causes panics, can be ruled out by resetting it.

    If your model has user-replaceable memory, and you've upgraded the memory modules, reinstall the original memory and see whether there's any improvement. Be careful not to touch the gold contacts. Clean them with a mild solvent such as rubbing alcohol. Aftermarket memory must exactly match the technical specifications of the machine.

    Apple Diagnostics or the Apple Hardware Test, though generally unreliable, will sometimes detect a fault. A negative test can't be depended on. Run the extended version of the test, if applicable.

    In the category of obscure bugs, reports suggest that FileVault may trigger kernel traps under some unknown conditions. Most, though not all, of these reports seem to involve starting up from an aftermarket SSD. If those conditions apply to you, try deactivating FileVault.

    Even if FileVault is not active, an aftermarket SSD may be the cause of kernel panics. Check the manufacturer's website for a firmware update.

    Connecting more than one display is another reported trigger for OS X bugs.

    If the system is not fully up to date, running Software Update might get you a bug fix.

    In rare cases, a malformed network packet from a defective router or other network device can cause panics. Such packets could also be sent deliberately by a skillful attacker. This possibility is something to consider if you run a public server that might be the target of such an attack.

    Otherwise, make a "Genius" appointment at an Apple Store, or go to another authorized service provider to have the machine tested. You may have to leave it there for several days. There isn't much point in doing this unless you can reproduce the panic, or if you can't, it happens often enough that it's likely to be repeated at the store. Otherwise you may be told that nothing is wrong.

    Print the first page of the panic report and bring it with you.

  • gkglobalguy Level 1 Level 1 (0 points)

    I have a similar issue. Periodically my iMac just crashes. Screen goes white, then restarts the login. iPhoto and iTunes sometime get corrupted but it repairs ok every time. I don't know how to run or analyse a crash report so any help here would be appreciated. Also, my disk permissions appear to be getting corrupted. Periodically I run the repair that fixes them, but I don't know how these are getting screwed and if it is something to do with the crashes. Help!Screen Shot 2014-07-04 at 17.19.09.png