Why isn't the receiver working on my iPhone 5?

Question

Why isn't the receiver working on my iPhone 5?

I've had my iPhone 5 for a year and a half. Everything has been great until yesterday afternoon. I can no longer hear calls through the ear piece. The other end of the call can hear me, but all I get is silence. I can only make actual calls using the speaker. I've read all the threads and tried everything, to no avail. My carrier (Verizon) said it would cost $400 to replace the phone, which is utter BS.

So here are my questions - 1) Has Apple come up with a solution to this problem, since it's obviously one on their end? 2) If I send this to Apple to get repaired (since I'm nowhere near an Apple store), how much would it cost? 3) Would I get a spare in the meantime?

I feel like I'm getting screwed by Apple and Verizon at the same time, and I've completely had it with both companies.

Can anyone help?

Posted on Jun 24, 2014 4:37 PM

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Answer 1

Jun 24, 2014 4:42 PM in response to Community User

GOing to an Apple store genius bar is by far the best bet...they do some repairs now in-store for the iPhone 5-series, or if they need to replace and it is out of warranty the fee is $269 for the iPhone 5. Time it takes depends on what needs to be done, but in most cases is while you wait.

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Answer 2

Jun 24, 2014 5:04 PM in response to Ralph Landry1

I just think it's insanity that I have to pay $269 for an issue that's not caused by anything I've done. Apple obviously knows this is an issue with their products, due to their hardware. What a disappointment.

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