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skiinfl
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Q: I updated to Mavericks

I updated to Mavericks & now I can't use my printer. I have done everything I read on the boards. I finally deleted & reinstalled with original disc for Canon Pixma MP620. No success. My computer (an iMac) allows me to reinstall & goes through the process but nothing shows up.

Posted on Jun 25, 2014 5:42 AM

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skiinfl

Q: I updated to Mavericks

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  • by matt00,

    matt00 Jun 27, 2014 6:31 AM in response to skiinfl
    Level 5 (4,015 points)
    Jun 27, 2014 6:31 AM in response to skiinfl

    Hey skiinfl,

     

     

    Thanks for the question, and great troubleshooting so far. I understand that you are experiencing issues with your Printer in OS X. While you may have already attempted most of these steps, I wanted to provide them to you in case there was anything you have not yet tried (specifically, resetting the printing system and contacting the printer vendor):

     

    Troubleshooting printer issues in OS X

    http://support.apple.com/kb/TS3147

     

    USB printers and Bonjour-enabled network printers

     

    Follow these steps until the issue is addressed:

     

    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.

     

    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.

     

    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.

     

    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.

     

    5. Delete the affected printer, then add the printer again.

     

     

    If the issue persists, try these additional steps:

     

    1. Reset the printing system, then add the printer again.

     

    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.

     

    3. Contact the printer vendor or visit their website for further assistance.

     

     

    Thanks,

     

    Matt M.