On startup, Mail doesn't show all my email.

Question

On startup, Mail doesn't show all my email.

Hi,

I am using Apple Mail on my Mid 2010 iMac (27", 3.6 GHz i5, 12 Gig RAM, 10.8.5) and have recently run into a bit of strangeness. I shut down the iMac every evening, without shutting down Mail. Mail opens on startup, as expected. However, my list of emails is not current, with the latest email from about 1AM that morning. I know this is the case because I see many more recent emails on my iPhone. When I quit Mail and restart it, all the emails show up. Does anyone have any ideas of why this is happening, and how I can get Mail back to its old behavior, namely showing me all emails in my inbox on startup?

Thanks in advance.

Posted on Jun 26, 2014 5:42 AM

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Answer 1

Jun 26, 2014 8:56 AM in response to David Fritzinger

David ..

Try this ...

From the Mail menu bar click Mailbox > Take All Accounts Offline then click Take All Accounts Online

Then click: Get New Maiil

If that doesn't help, even though email is pushing from the server to your iPhone, restart your router.

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Answer 2

Jun 26, 2014 2:50 PM in response to David Fritzinger

If Carolyn's suggestion fails, I would shut down Mail every night before shutting down your computer. Might also speed up your login time.

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Answer 3

Jul 8, 2014 6:44 AM in response to dianeoforegon

I've tried the suggestion of shutting down Mail before I shut down the computer, and it isn't helping. When I first started up Mail, it didn't see any new emails. I quit Mail and shut it down again, and it showed 16 new emails. the problem is that my MBP (Early 2011, 15", 2.0 GHz i7, 10.9.4) shows I have 27 emails now. Mall on my iMac doesn't show any emails between 5:07 AM and 9:28 AM (EDT), while my MBP shows emails at 5:30, 6:29, 6:43, etc. Both computers are connected to the same router (Comcast cable modem/router combination), as is my iPhone and iPad, so I don't think it is a router issue. Does anyone have any idea of what is going on and, more importantly, how to fix it?

Thank you.

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Answer 4

Jul 8, 2014 1:56 PM in response to David Fritzinger

What type of account(s)? (POP, IMAP, Exchange)

1) Repair & Refresh OS X files

Boot into the Recovery Drive by holding down Command R when restarting.

Run Repair Drive and Repair Permissions using Disk Utility in Recovery.

Restart

Run the combo updater over your install to refresh your files.

OS X Mountain Lion Update v10.8.5 (Combo) 831.81 MB

http://support.apple.com/kb/DL1676

2) Reindex Mail

With Mail quit....

Go to your User's Library folder.

**Show Library Folder:

Select the Finder in the Dock. Under Go in the Menu bar > hold down the Option key and you’ll see the Library.

Go to Containers in the User's Library folder.

drag the com.apple.mail folder to the Desktop

Go to Mail in the User'f Library folder.

Select the V2 > MailData folder.

Delete any files in MailData with envelope in the name. (should be 3)

Go to Preferences in the User's Library folder.

If you find any com.apple.mail.plist files, delete these.

Log out under the Apple in the Menu bar

Log in

Open Mail.

Mail will re-index your files.

Let me know if this helps.

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Answer 5

Jul 9, 2014 11:27 AM in response to dianeoforegon

Haven't tried this yet. I'll do so on Friday, as I've been very busy today and will be out all day tomorrow.

Thanks for your help.

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Answer 6

Jul 11, 2014 5:17 AM in response to dianeoforegon

So, I was going to do the fix you suggested when I started Mail this morning. However, today Mail retrieved all my emails from overnight. Go figure...

I'll try again if I have problems in the future (and I probably will).

Thanks for your help.

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Answer 7

Jul 16, 2014 11:15 AM in response to dianeoforegon

I didn't re-install Mountain Lion, but I followed the rest of your advice on Mail files. It seems that all is working OK now. I have started Mail upon starting my Mac two days now, and both times it was able to retrieve all my email.

Thank you for your help. It is appreciated.

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