Finder hangs--beach ball

Question

Level 1

8 points

Finder hangs--beach ball

I'm helping my friend with his 13" MBP mid 2010. We upgraded to Mavericks about six weeks ago. Then, about a month ago, any operation involving the Finder hangs, and I get a beach ball that lasts at least several minutes. Other applications, like MS Office and browsers, are unaffected unless we try to open, save, or close a document. Attempting to open any folder causes the same problem.

I replaced his old hard drive with a new SSD and did a restore from TM, and the problem came back after a few days. Otherwise the machine works fine. Disk Utility reads fine.

I created a new account as a test, and did not have the same problem. So, I'm convinced it is something to do with his account, or with some app that affects his account. It doesnt' seem to be a system problem because no one else in his SOHO is experiencing it. And, because the second account works, I don't think it is a hardware problem like a bad cable (I've read lots about this).

Anyone have any ideas? I know there are a huge number of potential explanations, but I"m looking for a silver bullet.

I'm going to try to strip down the machine and delete a bunch of stuff like Dropbox, and I'll recreate his NAS access to see if that helps. But as you can see, Im just groping around for a fix.

Anybody have a similar problem and fix?

As a P.S., His keychain won't remember one of two NAS passwords (I mount a TM volume and a production share on boot). TM mounts automatically but the production mount asks for his password every time. I've tried Keychain first aid.

13" MBP, 4G RAM, 2.4G Intel Core Duo, Crucial MX100 256GB SSD (brand new).

Posted on Jun 26, 2014 9:35 AM

Reply

Answer 1

Linc Davis

Level 10

209,547 points

Jun 26, 2014 12:31 PM in response to BobFromIN

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Reply

Answer 2

BobFromIN Author

Level 1

8 points

Jul 1, 2014 7:46 AM in response to Linc Davis

Here's what I got. At the time of this capture, I had two volumes mounted from our NAS; one "Projects" for production, and another "Time Machine" for backup. Otherwise, I had no apps running intentionally. I was trying to open desktop folders and Word files, which is typical of the user's behavior.

6/30/14 10:58:48.482 AM WindowServer[98]: disable_update_timeout: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.

6/30/14 10:59:02.482 AM WindowServer[98]: disable_update_likely_unbalanced: UI updates still disabled by application "Finder" after 15.00 seconds (server forcibly re-enabled them after 1.00 seconds). Likely an unbalanced disableUpdate call.

6/30/14 10:59:17.435 AM mds[62]: (Normal) Volume: volume:0x7fa262051000 ********** Bootstrapped Creating a default store:0 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/firmwaresyncd.ah8ETH

6/30/14 10:59:31.297 AM WindowServer[98]: common_reenable_update: UI updates were finally reenabled by application "Finder" after 43.82 seconds (server forcibly re-enabled them after 1.00 seconds)

6/30/14 10:59:31.402 AM Finder[172]: void CGSUpdateManager::log() const: conn 0xbe0b: spurious update.

6/30/14 10:59:31.516 AM com.apple.IconServicesAgent[232]: main Failed to composit image for binding VariantBinding [0x42d] flags: 0x8 binding: FileInfoBinding [0x2b7] - extension: pptx, UTI: org.openxmlformats.presentationml.presentation, fileType: ????.

6/30/14 10:59:31.518 AM quicklookd[333]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x203] flags: 0x8 binding: FileInfoBinding [0x103] - extension: pptx, UTI: org.openxmlformats.presentationml.presentation, fileType: ???? request size:16 scale: 1

6/30/14 10:59:47.628 AM WindowServer[98]: disable_update_timeout: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.

6/30/14 11:00:01.628 AM WindowServer[98]: disable_update_likely_unbalanced: UI updates still disabled by application "Finder" after 15.00 seconds (server forcibly re-enabled them after 1.00 seconds). Likely an unbalanced disableUpdate call.

6/30/14 11:00:03.000 AM kernel[0]: considerRebuildOfPrelinkedKernel com.apple.nke.asp-tcp triggered rebuild

6/30/14 11:00:03.000 AM kernel[0]: USBMSC Identifier (non-unique): 2585010EC5D1D8E2 0x781 0x5406 0x200, 2

6/30/14 11:00:05.413 AM fseventsd[41]: check_vol_last_mod_time:XXX failed to get mount time (25; &mount_time == 0x105b303d8)

6/30/14 11:00:05.414 AM fseventsd[41]: log dir: /Volumes/Cruzer/.fseventsd getting new uuid: 38F4880F-D50C-4035-9EB4-F354F9FA4E66

6/30/14 11:00:30.450 AM WindowServer[98]: common_reenable_update: UI updates were finally reenabled by application "Finder" after 43.82 seconds (server forcibly re-enabled them after 1.00 seconds)

6/30/14 11:00:30.539 AM Finder[172]: void CGSUpdateManager::log() const: conn 0xbe0b: spurious update.

6/30/14 11:01:49.000 AM kernel[0]: Sandbox: xpcd(178) deny ipc-posix-shm-read-data /tmp/com.apple.csseed.35

6/30/14 11:01:50.893 AM Notes[413]: *** -[IADomainCache init]: IA domains cache couldn't be read.

6/30/14 11:01:50.893 AM Notes[413]: -[IAPluginManager allAListPlugins] [546] -- *** warning: we're on the slow path.

6/30/14 11:01:51.319 AM com.apple.SecurityServer[15]: Killing auth hosts

6/30/14 11:01:51.319 AM com.apple.SecurityServer[15]: Session 100015 destroyed

6/30/14 11:01:51.319 AM com.apple.SecurityServer[15]: Session 100018 created

6/30/14 11:01:51.385 AM com.apple.iCloudHelper[234]: AOSKit ERROR: Failed to get mail props (doBypassCache=0, user=tommiller@me.com, passwordProvided=0), accountInfoFound=0, mailDataclassInfo=

(null)

6/30/14 11:02:22.257 AM Notes[413]: folderProxy addNoteToRemote returned false

6/30/14 11:06:47.711 AM WindowServer[98]: disable_update_timeout: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.

6/30/14 11:07:01.711 AM WindowServer[98]: disable_update_likely_unbalanced: UI updates still disabled by application "Finder" after 15.00 seconds (server forcibly re-enabled them after 1.00 seconds). Likely an unbalanced disableUpdate call.

6/30/14 11:07:32.427 AM WindowServer[98]: common_reenable_update: UI updates were finally reenabled by application "Finder" after 45.72 seconds (server forcibly re-enabled them after 1.00 seconds)

6/30/14 11:07:32.528 AM Finder[172]: void CGSUpdateManager::log() const: conn 0xbe0b: spurious update.

6/30/14 11:07:33.341 AM com.apple.SecurityServer[15]: Session 100019 created

6/30/14 11:07:33.445 AM com.apple.IconServicesAgent[232]: main Failed to composit image for binding VariantBinding [0x441] flags: 0x8 binding: FileInfoBinding [0x381] - extension: m4a, UTI: com.apple.m4a-audio, fileType: ????.

6/30/14 11:07:33.446 AM quicklookd[432]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x203] flags: 0x8 binding: FileInfoBinding [0x103] - extension: m4a, UTI: com.apple.m4a-audio, fileType: ???? request size:16 scale: 1

6/30/14 11:07:33.826 AM com.apple.IconServicesAgent[232]: main Failed to composit image for binding VariantBinding [0x18b] flags: 0x8 binding: FileInfoBinding [0x2cb] - extension: m4a, UTI: com.apple.m4a-audio, fileType: M4A .

6/30/14 11:07:33.826 AM quicklookd[432]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x403] flags: 0x8 binding: FileInfoBinding [0x303] - extension: m4a, UTI: com.apple.m4a-audio, fileType: M4A request size:16 scale: 1

6/30/14 11:08:30.092 AM com.apple.IconServicesAgent[232]: main Failed to composit image for binding VariantBinding [0x383] flags: 0x8 binding: FileInfoBinding [0x443] - extension: mp3, UTI: public.mp3, fileType: ????.

6/30/14 11:08:30.093 AM quicklookd[432]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x603] flags: 0x8 binding: FileInfoBinding [0x503] - extension: mp3, UTI: public.mp3, fileType: ???? request size:16 scale: 1

6/30/14 11:08:52.783 AM com.apple.kextcache[378]: kext com.sierrawireless.driver.SierraDIPSupport 100009000 is in exception list, allowing to load

6/30/14 11:08:52.868 AM com.apple.kextcache[378]: kext com.rim.driver.BlackBerryUSBDriverInt 689000 is in exception list, allowing to load

6/30/14 11:08:54.602 AM com.apple.kextcache[378]: kext com.lge.driver.LGELTEADMsc 106009000 is in exception list, allowing to load

6/30/14 11:08:54.608 AM com.apple.kextcache[378]: kext com.lge.driver.LGELTEADBus 106009000 is in exception list, allowing to load

6/30/14 11:08:54.610 AM com.apple.kextcache[378]: kext com.lge.driver.LGEADMobilSolutionFamily 106009000 is in exception list, allowing to load

6/30/14 11:08:54.627 AM com.apple.kextcache[378]: kext com.jmicron.JMicronATA 101069000 is in exception list, allowing to load

6/30/14 11:08:57.416 AM com.apple.kextcache[378]: kext com.huawei.driver.HuaweiDataCardECMControl 135029000 is in exception list, allowing to load

6/30/14 11:08:57.426 AM com.apple.kextcache[378]: kext com.huawei.driver.HuaweiDataCardActivateDriver 100099000 is in exception list, allowing to load

6/30/14 11:08:57.433 AM com.apple.kextcache[378]: kext com.huawei.driver.HuaweiDataCardDriver 425179000 is in exception list, allowing to load

6/30/14 11:08:57.807 AM com.apple.kextcache[378]: kext com.ATTO.driver.ATTOExpressSASRAID 307029000 is in exception list, allowing to load

6/30/14 11:08:57.827 AM com.apple.kextcache[378]: kext com.ATTO.driver.ATTOExpressSASHBA3 100059000 is in exception list, allowing to load

6/30/14 11:08:57.842 AM com.apple.kextcache[378]: kext com.ATTO.driver.ATTOExpressSASHBA 200009000 is in exception list, allowing to load

6/30/14 11:08:57.856 AM com.apple.kextcache[378]: kext com.ATTO.driver.ATTOExpressPCIUl4 404029000 is in exception list, allowing to load

6/30/14 11:08:57.882 AM com.apple.kextcache[378]: kext com.ATTO.driver.ATTOCelerityFC 304089000 is in exception list, allowing to load

6/30/14 11:09:01.541 AM com.apple.kextcache[378]: kext com.Accusys.driver.Acxxx 300029000 is in exception list, allowing to load

6/30/14 11:09:27.554 AM com.apple.kextcache[378]: Created prelinked kernel /System/Library/Caches/com.apple.kext.caches/Startup/kernelcache.

Thank you very much for your help, and please let me know what additional information I can give you.

Bob

Reply

Answer 3

Linc Davis

Level 10

209,547 points

Jul 1, 2014 8:39 AM in response to BobFromIN

Disconnect from the NAS and see whether there's any change.

Reply

Answer 4

BobFromIN Author

Level 1

8 points

Jul 9, 2014 9:16 AM in response to Linc Davis

I can't sense much of a change. Here are two groups of Console logs. The first--in italics-- is a series of error messages that I got when I unmounted one of the NAS volumes; does this mean anything to you?

The second is the Console after I unmounted and did various Finder tasks that prompt the beach ball:

7/8/14 12:04:33.000 PM kernel[0]: AFP_VFS afpfs_unmount: /Volumes/Time Machine, flags 0, pid 313

7/8/14 12:04:42.531 PM Finder[164]: CreateWithFileInfo failed to create URL with FSRef, falling back to blank icon.

7/8/14 12:04:42.539 PM Finder[164]: CreateWithFileInfo failed to create URL with FSRef, falling back to blank icon.

7/8/14 12:04:42.540 PM Finder[164]: CreateWithFileInfo failed to create URL with FSRef, falling back to blank icon.

7/8/14 12:04:42.541 PM Finder[164]: CreateWithFileInfo failed to create URL with FSRef, falling back to blank icon.

7/8/14 12:04:42.542 PM Finder[164]: CreateWithFileInfo failed to create URL with FSRef, falling back to blank icon.

7/8/14 12:04:42.543 PM Finder[164]: CreateWithFileInfo failed to create URL with FSRef, falling back to blank icon.

7/8/14 12:04:42.544 PM Finder[164]: CreateWithFileInfo failed to create URL with FSRef, falling back to blank icon.

7/8/14 12:04:42.545 PM Finder[164]: CreateWithFileInfo failed to create URL with FSRef, falling back to blank icon.

7/8/14 12:04:42.546 PM Finder[164]: CreateWithFileInfo failed to create URL with FSRef, falling back to blank icon.

7/8/14 12:04:42.547 PM Finder[164]: CreateWithFileInfo failed to create URL with FSRef, falling back to blank icon.

7/8/14 12:04:42.000 PM kernel[0]: AFP_VFS afpfs_unmount: /Volumes/Projects, flags 0, pid 320

7/8/14 12:04:42.000 PM kernel[0]: ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0xffffff8020709a08

7/8/14 12:04:42.000 PM kernel[0]: ASP_TCP Detach: Reply queue not empty?

After unmounting:

7/8/14 12:14:24.516 PM Finder[174]: [QL] After retry, preview was from a different type for <QLPreview 0x7fc4b3e14430 74287 file:///Users/tomm/Desktop/FINAL%20Darwin%20Blog:Glass.docx>

7/8/14 12:14:29.250 PM com.apple.InputMethodKit.UserDictionary[310]: -[PFUbiquitySwitchboardEntryMetadata setUseLocalStorage:](760): CoreData: Ubiquity: tomm~649C3863-8452-529E-A949-BF32D9BB6383:UserDictionary

Using local storage: 1

7/8/14 12:14:29.761 PM com.apple.InputMethodKit.UserDictionary[310]: -[PFUbiquitySwitchboardEntryMetadata setUseLocalStorage:](760): CoreData: Ubiquity: tomm~649C3863-8452-529E-A949-BF32D9BB6383:UserDictionary

Using local storage: 0

7/8/14 12:14:48.516 PM mds[63]: (Normal) Volume: volume:0x7fb2b9864e00 ********** Bootstrapped Creating a default store:0 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/firmwaresyncd.GTtO8F

7/8/14 12:14:50.705 PM Preview[323]: Layout still needs update after calling -[IKImageView2ScrollView layout]. IKImageView2ScrollView or one of its superclasses may have overridden -layout without calling super. Or, something may have dirtied layout in the middle of updating it. Both are programming errors in Cocoa Autolayout. The former is pretty likely to arise if some pre-Cocoa Autolayout class had a method called layout, but it should be fixed.

7/8/14 12:14:50.871 PM Preview[323]: It does not make sense to draw an image when [NSGraphicsContext currentContext] is nil. This is a programming error. Break on void _NSWarnForDrawingImageWithNoCurrentContext() to debug. This will be logged only once. This may break in the future.

7/8/14 12:15:11.602 PM com.apple.backupd[337]: Starting manual backup

7/8/14 12:15:11.632 PM com.apple.backupd[337]: Attempting to mount network destination URL: afp://TM%20Backup@Beagle._afpovertcp._tcp.local/Time%20Machine

7/8/14 12:15:12.000 PM kernel[0]: ASP_TCP CheckReqQueueSize: increasing req queue from 32 to 128 entries. so 0xffffff8030dcca08

7/8/14 12:15:12.956 PM mds[63]: (Normal) Volume: volume:0x7fb2b9896e00 ********** Bootstrapped Creating a default store:0 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/Time Machine

7/8/14 12:15:12.971 PM com.apple.backupd[337]: Mounted network destination at mount point: /Volumes/Time Machine using URL: afp://TM%20Backup@Beagle._afpovertcp._tcp.local/Time%20Machine

7/8/14 12:16:07.987 PM quicklookd[304]: objc[304]: Class TSUFlushingManager is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:07.988 PM quicklookd[304]: objc[304]: Class TSUMemoryWatcher is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:07.988 PM quicklookd[304]: objc[304]: Class TSUBundleLookupClass is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:07.989 PM quicklookd[304]: objc[304]: Class TSUAssertionHandler is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:07.989 PM quicklookd[304]: objc[304]: Class TSUPair is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:07.992 PM quicklookd[304]: objc[304]: Class TSUMutablePair is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:07.993 PM quicklookd[304]: objc[304]: Class TSUPairNonRetainedSecond is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:07.993 PM quicklookd[304]: objc[304]: Class TSUShallowCopyPair is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:07.995 PM quicklookd[304]: objc[304]: Class TSUMutableShallowCopyPair is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:07.995 PM quicklookd[304]: objc[304]: Class TSUDateFormat is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:07.996 PM quicklookd[304]: objc[304]: Class TSUDateFormatter is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:07.996 PM quicklookd[304]: objc[304]: Class TSUDateParser is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:07.996 PM quicklookd[304]: objc[304]: Class TSUDateFormatCategory is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:07.999 PM quicklookd[304]: objc[304]: Class TSUDateFormatCategoryEntry is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.000 PM quicklookd[304]: objc[304]: Class TSUDuration is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.000 PM quicklookd[304]: objc[304]: Class TSUDurationFormat is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.001 PM quicklookd[304]: objc[304]: Class TSUDurationFormatter is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.001 PM quicklookd[304]: objc[304]: Class TSUSharedLocale is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.002 PM quicklookd[304]: objc[304]: Class TSUNumberFormat is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.002 PM quicklookd[304]: objc[304]: Class TSUMutableNumberFormat is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.002 PM quicklookd[304]: objc[304]: Class TSUNumberFormatter is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.003 PM quicklookd[304]: objc[304]: Class TSUNoCopyDictionary is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.004 PM quicklookd[304]: objc[304]: Class TSUPointerKeyDictionary is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.004 PM quicklookd[304]: objc[304]: Class TSURetainedPointerKeyDictionary is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.005 PM quicklookd[304]: objc[304]: Class TSUTemporaryDirectory is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.005 PM quicklookd[304]: objc[304]: Class TSUColor is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.007 PM quicklookd[304]: objc[304]: Class TSUProgressContext is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.011 PM quicklookd[304]: objc[304]: Class TSUProgressStage is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.013 PM quicklookd[304]: objc[304]: Class TSUImage is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.023 PM quicklookd[304]: objc[304]: Class TSUFormatReferenceObject is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.024 PM quicklookd[304]: objc[304]: Class TSUDateParserLibrary is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.024 PM quicklookd[304]: objc[304]: Class SFURegularExpression is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.036 PM quicklookd[304]: objc[304]: Class SFUCryptoOutputStream is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.036 PM quicklookd[304]: objc[304]: Class SFUFileDataRepresentation is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.036 PM quicklookd[304]: objc[304]: Class SFUFileOutputStream is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.037 PM quicklookd[304]: objc[304]: Class SFUMemoryDataRepresentation is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.037 PM quicklookd[304]: objc[304]: Class SFUMemoryOutputStream is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.037 PM quicklookd[304]: objc[304]: Class SFUMoveableFileOutputStream is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.038 PM quicklookd[304]: objc[304]: Class SFUOffsetInputStream is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.038 PM quicklookd[304]: objc[304]: Class SFUOffsetOutputStream is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.038 PM quicklookd[304]: objc[304]: Class SFUZipArchiveMemoryDataRepresentation is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.039 PM quicklookd[304]: objc[304]: Class SFUZipArchiveOutputStream is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.039 PM quicklookd[304]: objc[304]: Class SFUZipOutputEntry is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.039 PM quicklookd[304]: objc[304]: Class SFUZipFreeSpaceEntry is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.040 PM quicklookd[304]: objc[304]: Class SFUZipDeflateOutputStream is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.041 PM quicklookd[304]: objc[304]: Class SFUJson is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.041 PM quicklookd[304]: objc[304]: Class SFUJsonScanner is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.044 PM quicklookd[304]: objc[304]: Class TSDBezierPath is implemented in both /System/Library/PrivateFrameworks/OfficeImport.framework/Versions/A/OfficeImpor t and /Library/QuickLook/iWork.qlgenerator/Contents/MacOS/iWork. One of the two will be used. Which one is undefined.

7/8/14 12:16:08.135 PM com.apple.SecurityServer[14]: Session 100017 created

7/8/14 12:16:08.363 PM coreservicesd[35]: SFLEntryBase::ListHasChanged mach_msg returned 10000004d

7/8/14 12:16:08.372 PM coreservicesd[35]: SFLEntryBase::ListHasChanged mach_msg returned 10000004d

7/8/14 12:16:08.387 PM coreservicesd[35]: SFLEntryBase::ListHasChanged mach_msg returned 10000004d

7/8/14 12:16:08.399 PM coreservicesd[35]: SFLEntryBase::ListHasChanged mach_msg returned 10000004d

7/8/14 12:16:08.408 PM coreservicesd[35]: SFLEntryBase::ListHasChanged mach_msg returned 10000004d

7/8/14 12:16:12.606 PM Keynote[350]: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

7/8/14 12:16:12.607 PM fontd[182]: BUG in libdispatch client: dispatch_mig_server: mach_msg() failed (ipc/send) invalid memory - 0x1000000c

7/8/14 12:16:12.609 PM Keynote[350]: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

7/8/14 12:16:12.610 PM Keynote[350]: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

7/8/14 12:16:22.312 PM Keynote[350]: Layout still needs update after calling -[TSKScrollView layout]. TSKScrollView or one of its superclasses may have overridden -layout without calling super. Or, something may have dirtied layout in the middle of updating it. Both are programming errors in Cocoa Autolayout. The former is pretty likely to arise if some pre-Cocoa Autolayout class had a method called layout, but it should be fixed.

7/8/14 12:16:22.456 PM Keynote[350]: NSWindow does not support utility styleMask 0x10

7/8/14 12:16:24.694 PM Keynote[350]: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

7/8/14 12:16:24.716 PM Keynote[350]: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

7/8/14 12:16:24.717 PM Keynote[350]: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

7/8/14 12:16:34.184 PM com.apple.IconServicesAgent[195]: main Failed to composit image for binding VariantBinding [0x255] flags: 0x8 binding: FileInfoBinding [0x14d] - extension: m4v, UTI: com.apple.m4v-video, fileType: ????.

7/8/14 12:16:34.185 PM quicklookd[304]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x1003] flags: 0x8 binding: FileInfoBinding [0xf03] - extension: m4v, UTI: com.apple.m4v-video, fileType: ???? request size:16 scale: 1

7/8/14 12:16:34.192 PM com.apple.IconServicesAgent[195]: main Failed to composit image for binding VariantBinding [0x257] flags: 0x8 binding: FileInfoBinding [0x31d] - extension: mov, UTI: com.apple.quicktime-movie, fileType: MooV.

7/8/14 12:16:34.193 PM quicklookd[304]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x1203] flags: 0x8 binding: FileInfoBinding [0x1103] - extension: mov, UTI: com.apple.quicktime-movie, fileType: MooV request size:16 scale: 1

7/8/14 12:16:39.330 PM xpcd[183]: restored permissions (100600 -> 100700) on /Users/tomm/Library/Containers/com.apple.QuickTimePlayerX/Container.plist

7/8/14 12:17:10.000 PM kernel[0]: hfs: mounted Time Machine Backups on device disk3s2

7/8/14 12:17:12.016 PM com.apple.backupd[337]: Disk image /Volumes/Time Machine/tomm.sparsebundle mounted at: /Volumes/Time Machine Backups

7/8/14 12:17:12.222 PM com.apple.backupd[337]: Backing up to /dev/disk3s2: /Volumes/Time Machine Backups/Backups.backupdb

7/8/14 12:17:12.238 PM mds[63]: (Error) Volume: Root store set to FSOnly with matching create! (loaded:1)

7/8/14 12:17:37.364 PM Preview[410]: Layout still needs update after calling -[IKImageView2ScrollView layout]. IKImageView2ScrollView or one of its superclasses may have overridden -layout without calling super. Or, something may have dirtied layout in the middle of updating it. Both are programming errors in Cocoa Autolayout. The former is pretty likely to arise if some pre-Cocoa Autolayout class had a method called layout, but it should be fixed.

7/8/14 12:17:37.508 PM Preview[410]: It does not make sense to draw an image when [NSGraphicsContext currentContext] is nil. This is a programming error. Break on void _NSWarnForDrawingImageWithNoCurrentContext() to debug. This will be logged only once. This may break in the future.

7/8/14 12:17:49.882 PM com.apple.IconServicesAgent[195]: main Failed to composit image for binding VariantBinding [0x259] flags: 0x8 binding: FileInfoBinding [0x14f] - extension: pdf, UTI: com.adobe.pdf, fileType: ????.

7/8/14 12:17:49.883 PM quicklookd[304]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x1803] flags: 0x8 binding: FileInfoBinding [0x1703] - extension: pdf, UTI: com.adobe.pdf, fileType: ???? request size:64 scale: 1

7/8/14 12:17:52.888 PM com.apple.backupd[337]: Will copy (104.5 MB) from Macintosh HD

7/8/14 12:17:52.905 PM com.apple.backupd[337]: Found 1772 files (104.5 MB) needing backup

7/8/14 12:17:52.912 PM com.apple.backupd[337]: 3.05 GB required (including padding), 123.57 GB available

7/8/14 12:17:59.278 PM Disk Utility[418]: 10.4-style NSNumberFormatter method called on a 10.0-style formatter, which doesn't work. Break on _NSNumberFormatter_Log_New_Methods_On_Old_Formatters to debug. This message will only be logged once.

7/8/14 12:18:00.304 PM WindowServer[113]: disable_update_timeout: UI updates were forcibly disabled by application "Disk Utility" for over 1.00 seconds. Server has re-enabled them.

7/8/14 12:18:00.942 PM WindowServer[113]: common_reenable_update: UI updates were finally reenabled by application "Disk Utility" after 1.64 seconds (server forcibly re-enabled them after 1.00 seconds)

7/8/14 12:18:14.918 PM com.apple.SecurityServer[14]: Killing auth hosts

7/8/14 12:18:14.918 PM com.apple.SecurityServer[14]: Session 100013 destroyed

7/8/14 12:18:23.656 PM com.apple.SecurityServer[14]: Session 100006 created

7/8/14 12:20:11.582 PM com.apple.backupd[337]: Copied 2039 items (104.5 MB) from volume Macintosh HD. Linked 10315.

7/8/14 12:20:16.399 PM diskmanagementd[420]: unmount blocked by dissenter PID=0 (unknown) status=0xf8da0002 log=kDAReturnBusy message=(null)

7/8/14 12:21:24.282 PM com.apple.backupd[337]: Will copy (177 KB) from Macintosh HD

7/8/14 12:21:24.284 PM com.apple.backupd[337]: Found 45 files (177 KB) needing backup

7/8/14 12:21:24.284 PM com.apple.backupd[337]: 2.93 GB required (including padding), 123.57 GB available

7/8/14 12:21:34.230 PM com.apple.SecurityServer[14]: Killing auth hosts

7/8/14 12:21:34.230 PM com.apple.SecurityServer[14]: Session 100017 destroyed

7/8/14 12:21:40.610 PM com.apple.backupd[337]: Copied 189 items (176 KB) from volume Macintosh HD. Linked 1450.

7/8/14 12:21:44.205 PM com.apple.backupd[337]: Created new backup: 2014-07-08-122143

7/8/14 12:21:45.020 PM com.apple.backupd[337]: Starting post-backup thinning

7/8/14 12:22:19.723 PM com.apple.backupd[337]: Deleted /Volumes/Time Machine Backups/Backups.backupdb/Tomm/2014-06-26-090854 (37 MB)

7/8/14 12:22:19.726 PM com.apple.backupd[337]: Post-backup thinning complete: 1 expired backups removed

7/8/14 12:22:19.837 PM com.apple.backupd[337]: Backup completed successfully.

7/8/14 12:22:25.000 PM kernel[0]: hfs: unmount initiated on Time Machine Backups on device disk3s2

7/8/14 12:22:27.276 PM com.apple.backupd[337]: Ejected Time Machine disk image: /Volumes/Time Machine/tomm.sparsebundle

7/8/14 12:22:27.000 PM kernel[0]: AFP_VFS afpfs_unmount: /Volumes/Time Machine, flags 0, pid 447

7/8/14 12:22:27.000 PM kernel[0]: ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0xffffff8030dcca08

7/8/14 12:22:27.000 PM kernel[0]: ASP_TCP Detach: Reply queue not empty?

7/8/14 12:22:27.433 PM com.apple.backupd[337]: Ejected Time Machine network volume.

7/8/14 12:23:57.334 PM Preview[452]: It does not make sense to draw an image when [NSGraphicsContext currentContext] is nil. This is a programming error. Break on void _NSWarnForDrawingImageWithNoCurrentContext() to debug. This will be logged only once. This may break in the future.

7/8/14 12:23:57.550 PM com.apple.Preview.TrustedBookmarksService[456]: Failure to de-serialize bookmark data file.

7/8/14 12:24:06.136 PM Preview[465]: It does not make sense to draw an image when [NSGraphicsContext currentContext] is nil. This is a programming error. Break on void _NSWarnForDrawingImageWithNoCurrentContext() to debug. This will be logged only once. This may break in the future.

7/8/14 12:24:06.337 PM com.apple.Preview.TrustedBookmarksService[468]: Failure to de-serialize bookmark data file.

7/8/14 12:25:38.585 PM Preview[476]: It does not make sense to draw an image when [NSGraphicsContext currentContext] is nil. This is a programming error. Break on void _NSWarnForDrawingImageWithNoCurrentContext() to debug. This will be logged only once. This may break in the future.

7/8/14 12:25:38.782 PM com.apple.Preview.TrustedBookmarksService[480]: Failure to de-serialize bookmark data file.

7/8/14 12:25:46.239 PM Preview[487]: It does not make sense to draw an image when [NSGraphicsContext currentContext] is nil. This is a programming error. Break on void _NSWarnForDrawingImageWithNoCurrentContext() to debug. This will be logged only once. This may break in the future.

7/8/14 12:25:46.423 PM com.apple.Preview.TrustedBookmarksService[490]: Failure to de-serialize bookmark data file.

7/8/14 12:28:09.598 PM Preview[498]: It does not make sense to draw an image when [NSGraphicsContext currentContext] is nil. This is a programming error. Break on void _NSWarnForDrawingImageWithNoCurrentContext() to debug. This will be logged only once. This may break in the future.

7/8/14 12:28:09.772 PM com.apple.Preview.TrustedBookmarksService[502]: Failure to de-serialize bookmark data file.

7/8/14 12:28:20.563 PM Preview[509]: It does not make sense to draw an image when [NSGraphicsContext currentContext] is nil. This is a programming error. Break on void _NSWarnForDrawingImageWithNoCurrentContext() to debug. This will be logged only once. This may break in the future.

7/8/14 12:28:20.727 PM com.apple.Preview.TrustedBookmarksService[512]: Failure to de-serialize bookmark data file.

7/8/14 12:28:56.666 PM Preview[519]: It does not make sense to draw an image when [NSGraphicsContext currentContext] is nil. This is a programming error. Break on void _NSWarnForDrawingImageWithNoCurrentContext() to debug. This will be logged only once. This may break in the future.

7/8/14 12:28:56.855 PM com.apple.Preview.TrustedBookmarksService[522]: Failure to de-serialize bookmark data file.

7/8/14 12:29:12.698 PM Preview[530]: It does not make sense to draw an image when [NSGraphicsContext currentContext] is nil. This is a programming error. Break on void _NSWarnForDrawingImageWithNoCurrentContext() to debug. This will be logged only once. This may break in the future.

7/8/14 12:29:12.887 PM com.apple.Preview.TrustedBookmarksService[533]: Failure to de-serialize bookmark data file.

7/8/14 12:29:16.493 PM CalendarAgent[215]: [com.apple.calendar.store.log.caldav.queue] [Account refresh failed with error: Error Domain=NSURLErrorDomain Code=-1004 "Could not connect to the server." UserInfo=0x7fa06afce9a0 {NSUnderlyingError=0x7fa06aefbbc0 "Could not connect to the server.", NSErrorFailingURLStringKey=https://tomm@imap.millerbrooks.com/principals/__uids__/5F9CBC0A-586D-4D95-BAF4-9 7F065DECAF9///tomm@imap.millerbrooks.com/principals/__uids__/5F9CBC0A-586D-4D95-BAF4-97F065DECAF9/, NSErrorFailingURLKey=https://tomm@imap.millerbrooks.com/principals/__uids__/5F9CBC0A-586D-4D95-BAF4-9 7F065DECAF9///tomm@imap.millerbrooks.com/principals/__uids__/5F9CBC0A-586D-4D95-BAF4-97F065DECAF9/, AccountName=MB, CalDAVErrFromRefresh=YES, NSLocalizedDescription=Could not connect to the server.}]

7/8/14 12:29:16.500 PM CalendarAgent[215]: [com.apple.calendar.store.log.caldav.queue] [Adding [<CalDAVAccountRefreshQueueableOperation: 0x7fa06afbbb20; Sequence: 0>] to failed operations.]

Thank you very much for your help. We're flummoxed!

Reply

Answer 5

Linc Davis

Level 10

209,547 points

Jul 10, 2014 4:55 PM in response to BobFromIN

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

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