Hello. So my problem is that my enter button won't work as I'm trying to login. I don't have a password so normally I'd just press the enter button and login right away. But yesterday, I tried pressing enter and nothing happens. I'm certain that the enter key isn't malfunctioning because it's a brand new computer.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Try resetting password.
OS X 10.7 Lion, 10.8 Mountain Lion & 10.9 Mavericks
Reset Password starting from Recovery HD
Start the computer,then press and hold down command and R keys to start into recovery partition.
When you see the Apple logo, release the keys.
Wait until OS X Utilities window shows up.
Move the mouse to the menubar at the top and click "Utilities", then select "Terminal"
from the drop down.
Terminal window will appear.
Type in resetpassword and press enter on the keyboard.
Leave the Terminal window open.
Reset Password Utility window will open with Macintosh HD selected.
Select the user account from the popup menu box.
Enter a new password.
Reenter the new password for the user.
Enter a hint.
Click the "Save" button.
Click in the menubar and select Restart.
Log in.
If Keychain dialog box appears, select “Create New Keychain”.
supporthis wrote:
If I do this, will this restore my computer? In other words, I will lose all data on my computer, correct?
No. No data will be lost. Password will be reset to new one. You can use that to login.
If I do this, will this restore my computer? In other words, I will lose all data on my computer, correct?
Can't login, enter button not working.
