iPod Nano 5th Gen. not recognized and turns on and off.

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Level 1

10 points

iPod Nano 5th Gen. not recognized and turns on and off.

I have an iPod 5th Generation. I am trying to connect it to iTunes to manage my music. However, when I plug it up to my computer (or any computer, with any cord) it says "Connected" on the iPod but does not show up in iTunes. then after a while it turns off and then back on, displays the Apple logo and then the "Connected" screen again. And this process repeats.

I have checked the cord, computer, ports (on iPod and computer) what else can I try?

Also, I am trying with a MacBook.

Posted on Jun 28, 2014 1:00 PM

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Answer 1

norm123

Community Specialist

Jul 1, 2014 7:10 AM in response to Cage583

Hello Cage583

Start with the first link below and go through all the troubleshooting steps there to get your iPod nano to show up in iTunes. If after following the steps you are still not getting it to show up, check out the second article for further assistance.

iPod nano (5th generation) Troubleshooting Assistant

http://www.apple.com/support/ipod/five_rs/nano5gen/

iPod not appearing in iTunes

http://support.apple.com/kb/ts3716

Regards,

-Norm G.

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Answer 2

Cage583 Author

Level 1

10 points

Jul 1, 2014 6:17 PM in response to norm123

I have looked at both of these. Nothing I could find in them helped. The first one talks about restarting and switching ports, which I tried. However, the second one talks about restoring through iTunes but like I said I cannot connect to iTunes.

I appreciate the response, thank you very much! Any other ideas would be greatly appreciated!

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Answer 3

norm123

Community Specialist

Jul 2, 2014 2:01 PM in response to Cage583

Hey Cage583

If you couldn't get your iPod nano into disk mode and still not seen in iTunes, then you may find further support options using another one of Apple's support resources

Contact Apple Support

https://getsupport.apple.com/GetproductgroupList.action

-Norm G.

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Answer 4

Cage583 Author

Level 1

10 points

Oct 7, 2014 5:52 PM in response to norm123

I actually took the nano to an apple store and they said it was broken. A little disappointed that Apple just gave up on something like that. Especially when it is a result of poor construction on their part.

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