The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Apple Support says that my serial number is invalid. I provided the correct number. What would cause this and how can it be fixed. Ipad II.
Does the serial number printed on the back of the iPad match the one in Settings > General > About?
Things that could cause it:
you bought a fake
you allowed an unauthorized person to "repair" the iPad, replaced the logic board
Apple Support says my serial number is invalid. What would cause this and how could I fix it. And yes, I am certain I provided the correct serial number.
