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Mac crashing

Whenever I'm downloading any torrent larger than a GB my mac crashes after reaching 100MB and then a white screen appears saying" Your computer ran into a problem and needed to restart. Press any key or wait for a few seconds to start." And does this only when downloading a torrent larger than 1GB Help Please everything is appreciated.


Macbook Air 11"

Posted on Jun 28, 2014 10:07 PM

Reply
13 replies

Jun 29, 2014 6:36 AM in response to DiamondMagus

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent of each. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

Jun 29, 2014 3:31 PM in response to Linc Davis

This was my latest one. I couldn't find a .crash log?

Here it is:

Anonymous UUID:



Sun Jun 29 00:31:15 2014

panic(cpu 0 caller 0xffffff801021f0c2): "soreceive: sb 0xffffff802ac6b858 so 0xffffff802ac6b7e8 cc 117 mbcnt 2304 mb 0xffffff80a485e600 mbtail 0xffffff80a485e600 " "lastrecord 0xffffff80a485e600\n"@/SourceCache/xnu/xnu-2422.100.13/bsd/kern/uipc_socket2.c: 1609

Backtrace (CPU 0), Frame : Return Address

0xffffff80a9a83cf0 : 0xffffff800fe22fa9

0xffffff80a9a83d70 : 0xffffff801021f0c2

0xffffff80a9a83da0 : 0xffffff8010216ac7

0xffffff80a9a83eb0 : 0xffffff80101f208a

0xffffff80a9a83f10 : 0xffffff80101f1ff0

0xffffff80a9a83f50 : 0xffffff8010240653

0xffffff80a9a83fb0 : 0xffffff800fef3c56



BSD process name corresponding to current thread: Transmission



Mac OS version:

13D65



Kernel version:

Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64

Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E

Kernel slide: 0x000000000fc00000

Kernel text base: 0xffffff800fe00000

System model name: MacBookAir5,1 (Mac-66F35F19FE2A0D05)



System uptime in nanoseconds: 41821389224814

last loaded kext at 41722453213904: com.apple.filesystems.exfat 1.4 (addr 0xffffff7f91db7000, size 61440)

last unloaded kext at 41782267341417: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f91d87000, size 16384)

loaded kexts:

com.symantec.kext.SymAPComm 12.6.1f9

com.symantec.kext.filesecurity 12.6.1f9

com.symantec.kext.fw 5.3.1f9

com.symantec.kext.ips 3.9.2f1

com.symantec.kext.pf 5.6.1f9

com.symantec.kext.internetSecurity 5.3.1f8

com.apple.filesystems.exfat 1.4

com.apple.filesystems.smbfs 2.0.2

com.apple.driver.AudioAUUC 1.60

com.apple.iokit.IOBluetoothSerialManager 4.2.4f1

com.apple.filesystems.autofs 3.0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AGPM 100.14.15

com.apple.driver.ApplePlatformEnabler 2.0.9d1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 2.6.1f2

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleHDA 2.6.1f2

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.driver.AppleThunderboltIP 1.1.2

com.apple.driver.AppleIntelHD4000Graphics 8.2.6

com.apple.driver.AppleIntelFramebufferCapri 8.2.6

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.5.1

com.apple.driver.AppleUSBHub 666.4.0

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.driver.AppleAHCIPort 3.0.0

com.apple.driver.AppleUSBXHCI 677.4.0

com.apple.driver.AppleUSBEHCI 660.4.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 217.92.1

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.kext.triggers 1.0

com.apple.iokit.IOBluetoothFamily 4.2.4f1

com.apple.driver.DspFuncLib 2.6.1f2

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.7fc2

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.7.0d11

com.apple.driver.AppleSMC 3.1.8

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleHDAController 2.6.1f2

com.apple.iokit.IOHDAFamily 2.6.1f2

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOSurface 91.1

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOAcceleratorFamily2 98.20

com.apple.AppleGraphicsDeviceControl 3.5.26

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

com.apple.driver.AppleThunderboltDPInAdapter 3.1.7

com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5

com.apple.driver.AppleUSBMultitouch 240.9

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.driver.AppleThunderboltNHI 2.0.1

com.apple.iokit.IOThunderboltFamily 3.2.7

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IO80211Family 630.35

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.iokit.IOUSBFamily 677.4.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.11

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0



System Profile:

Model: MacBookAir5,1, BootROM MBA51.00EF.B02, 2 processors, Intel Core i5, 1.7 GHz, 4 GB, SMC 2.4f19

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238412D50422020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM256E, 251 GB

USB Device: Hub

USB Device: TOSHIBA USB DRV

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Razer DeathAdder 2013

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

Thunderbolt Bus: MacBook Air, Apple Inc., 23.4

Jun 29, 2014 11:20 PM in response to DiamondMagus

1. This is a comment on what you should—and should not—do to protect yourself from malicious software ("malware") that circulates on the Internet and gets onto a computer as an unintended consequence of the user's actions. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the computer, or who has been able to log in to it remotely. That threat is in a different category, and there's no easy way to defend against it.


If you find this comment too long or too technical, read only sections 5, 6, and 10.


OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.

2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."


The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.


The following caveats apply to XProtect:


  • It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
  • It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.

As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.) Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:

  • It can easily be disabled or overridden by the user.
  • A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
  • An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.


4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.

5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. Malware is a problem of human behavior, and a technological fix is not going to solve it. Trusting software to protect you will only make you more vulnerable.
The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the scam artists. If you're smarter than they think you are, you'll win. That means, in practice, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.

Software from an untrustworthy source

  • Software of any kind is distributed via BitTorrent. or Usenet, or on a website that also distributes pirated music or movies.
  • Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, your browser, or anything else.
  • Rogue websites such as Softonic and CNET Download distribute free applications that have been packaged in a superfluous "installer."
  • The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.

Software that is plainly illegal or does something illegal

  • High-priced commercial software such as Photoshop is "cracked" or "free."
  • An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission.

Conditional or unsolicited offers from strangers

  • A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
  • A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.
  • You win a prize in a contest you never entered.
  • Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.
  • A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.
  • Anything online that you would expect to pay for is "free."

Unexpected events

  • You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.
  • An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
  • Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.

Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.

Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable itnot JavaScript—in your browsers.

Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.

Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.

7. Never install any commercial "anti-virus" (AV) or "Internet security" products for the Mac, as they are all worse than useless. If you need to be able to detect Windows malware in your files, use one of the free security apps in the Mac App Store—nothing else.

Why shouldn't you use commercial AV products?

  • To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. This technique is a proven failure, as a major AV software vendor has admitted. Most attacks are "zero-day"—that is, previously unknown. Recognition-based AV does not defend against such attacks, and the enterprise IT industry is coming to the realization that traditional AV software is worthless.
  • Its design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere. In order to meet that nonexistent threat, commercial AV software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
  • By modifying the operating system, the software may also create weaknesses that could be exploited by malware attackers.
  • Most importantly, a false sense of security is dangerous.

8. An AV product from the App Store, such as "ClamXav," has the same drawback as the commercial suites of being always out of date, but it does not inject low-level code into the operating system. That doesn't mean it's entirely harmless. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.

An AV app is not needed, and cannot be relied upon, for protection against OS X malware . It's useful, if at all, only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware.


Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else. A malicious attachment in email is usually easy to recognize by the name alone. An actual example:


London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe

You don't need software to tell you that's a Windows trojan. Software may be able to tell you which trojan it is, but who cares? In practice, there's no reason to use recognition software unless an institutional policy requires it. Windows malware is so widespread that you should assume it's in every email attachment until proven otherwise. Nevertheless, ClamXav or a similar product from the App Store may serve a purpose if it satisfies an ill-informed network administrator who says you must run some kind of AV application. It's free and it won't handicap the system.


The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have all the disadvantages mentioned in section 7.


9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.


10. As a Mac user, you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither can you assume that you will always be safe from exploitation, no matter what you do. Navigating the Internet is like walking the streets of a big city. It's as safe or as dangerous as you choose to make it. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices.

Mac crashing

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