Running MAC 10.6.8 wireless for 3 years.

Running MAC 10.6.8 wireless for 3 years. Tried a direct connect in lieu of wireless. Would not work. Decided to stay wireless. Disconnected the cable from the MAC, now wireless does not work. Cannot talk to the network of the wireless printer. Airport was turned on, the indicator is Yellow. A post seen on this site, not directly to this problem, suggested turning airport off and then on. No luck. A setting has changed and have no idea where to look. Plus, would not know a good setting vs a wrong setting. What can be check to identify the problem. Thank you in advance.

Posted on Jun 29, 2014 12:08 PM

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39 replies

Jun 29, 2014 1:31 PM in response to haydad65

Update - in "Select Location" set up screen Airport and Airport Settings are Green. Under "Locations", Airport Self Assigned IP is Yellow. This is what, previously had been mistaken for the "Airport" not working. In fact, it was Airport Self Assigned IP address that was yellow. Now it is a different question. What needs to be changed, corrected to get this section from Yellow to Green.


Thanks again.

Jun 29, 2014 4:26 PM in response to haydad65

Reboot your home router. (Power Cycle the router)


Give your System Preferences -> Network -> WiFi -> Advanced -> TCP/IP -> DHCP Client ID -> aSimpleUniqueValue

Do the same for Ethernet -> TCP/IP -> DHCP Client ID.


Some home routers do not play nice with Macs and managed to give out all their DHCP IP addresses forgetting that it was the same Mac that was making the request. Sometimes giving the Mac a DHCP Client ID keeps the router "Sane". Rebooting the router is a way to get it to reset all its DHCP leases.

Jun 30, 2014 1:56 AM in response to BobHarris

Bob, Thanks for the reply. The first step sequence was exactly the path shown in your response. When trying to follow the procedure for "Ethernet" it was not as clear to follow. There appears to be two options with different paths and if it makes a difference which path is chosen checking with you was preferable to making a mistake.


The options, 1. Ethernet-Advanced-TCP/IP-Configure IPv4-Using DHCP. 2. Ethernet-Configure IPv4-Using DHCP. It appears to be the same destination, but....wanted to ask to make sure.


There are 4 choices when "Configure IPv4" is opened, Using DHCP, Using DHCP with Manual Address, Using BootP, or Manually, does it make a difference which is chosen?


What is entered as the DHCP ID does it need to be a number or text? And does it need to be any special format, ie, numbers, numbers with letters, a mix of upper and lower case?


Is it important to remember the entry used as the new DHCP? The present Router will be replaced due to age, will the DHCP "name" used in this fix need to be used for the replacement Router?


Thanks again.

Jun 30, 2014 5:52 AM in response to haydad65

The DHCP Client ID as circled in the screen shot below:

User uploaded file

As you can see from the screen shot, my DHCP Client ID is a simple string that within my home uniquely identifies my Macbook Pro from my Mac mini, from my Wife's Macbook Air, not to mention the iPhones, iPads, and iPod Touches that are on the home network.


NOTE: I give my WiFi and Ethernet TCP/IP settings the "Same" DHCP Client ID, as it is perfectly OK for the DHCP Server to give the same IP address to both your WiFi and Ethernet interfaces, and if you switch from WiFi to Ethernet in the middle of some network operation, the Mac will transparently switch interfaces without loosing the connection because both interfaces are using the same IP address, and the remote destination will not know a thing about your switching networking interfaces.


Many DHCP servers in home routers will use the DHCP Client ID to reassign the same IP address to a device, and not keep giving out new addresses until it runs out of IP addresses. Once a DHCP server has given out an IP address there is a lease time associated with the address, and the server will not give out that address again until the lease time expires, or the server is rebooted (power cycled).


Also remember to reboot (power cycle) your home router, as that is the device running the DHCP server and assigning IP addresses.

Jul 3, 2014 5:41 AM in response to BobHarris

Update: Restarted the computer, nothing changed. Ran Network Diagnostics with these results - Green light on Airport, Airport Settings, and ISP. Yellow Light on Network Settings. Red light on Internet and Server.


Obviously, I still have connection to the internet on this computer which is a hard wire connection.


My connections are in this order, Modem, Router, connections to the router are two internet phones. Following the Network Diagnostics, the Modem was restarted, when that was done then the Router, when that was done then the two internet phones one at a time.


Appreciate our thoughts.


Thanks

Jul 3, 2014 6:14 AM in response to haydad65

Now my ideas are just shooting in the dark, so do not assume I know what I'm talking about 🙂


Please try booting your Mac into "Safe" mode

<http://support.apple.com/kb/ht1564>

This will eliminate any 3rd party interference, such as an aggressive anti-virus package (which are totally NOT needed anyway). Safe mode does not load 3rd party extensions, and does not run "Startup Items", etc... So if a 3rd party package is interfering, Safe mode is an easy way to test without those packages loaded.


If you have WiFi, can you try using that to get an IP address?


Have you tried a different Ethernet cable. Maybe borrow one that you know works, such as one from the internet phone setups. While Ethernet cables do not go bad by themselves, cats, dogs, kids, humidity, or other environmental stuff might cause the cable to fail.


Is it possible to connect directly to the modem, bypassing the router (NOTE: some cable modems lock into the first device they see after being powered up, so you may need to power cycle the modem if you are going to try attaching your Mac directly to the modem, and power cycle it again, when putting the router back as the connected device).


You could try manually assigning your own IP address. I do not recommend this, unless that Mac does not leave the house (if it is a laptop that leave the house, a fixed IP address will cause problems when you attach to another network). You would look look at your router's IP addresses, and look at what the DHCP address range was on your router, and choose and address just outside the DHCP range (for example, if the router was using 192.168.1.2 thru 192.168.1.100 for its DHCP range, you could choose 192.168.1.101 (where different routers using different non-routing IP addresses; common are: 192.168.0.*, 192.168.1.*, 192.168.2.*, 10.0.0.* are the ones I've most commonly seen; you must figure out what your router uses).

Jul 3, 2014 11:52 AM in response to haydad65

Rebooted in safe mode and no luck, even after running Network diagnostics. Restarted the system, it stayed in boot mode, WIFI still would not come up, Ran diagnostics again, nothing.


"If you have WiFi, can you try using that to get an IP address?" I have WIFI and that is the problem, it is not recognizing WIFI. Am I missing what you are asking?

"Have you tried a different Ethernet cable." Are you talking from the Comcast box to the Modem? No. but this how this problem started when trying to switch WIFI to direct connect with a cable. After this attempt failed is when the system would not recognize the WIFI anymore.

Restarted it in normal mode and no change.

It is a puzzlement.

Jul 3, 2014 2:26 PM in response to haydad65

There are two things you can try:


First, make sure you know the name of your wireless router and the password to connect to it. Write these down somewhere safe.


Open Network Preferences. Select your WiFi on the left. Select Advanced at the bottom right.


In the list under Network Name, select and delete your router. The "-" button will delete it. This is erasing your router from the list that your computer remembers.


Close Network Preferences.


Now reopen Network Preferences and get back to that list under Network Name. With the "+" button, add back your router, choose the correct security protocol, and enter the password to connect. See if that gets you back on the network and the internet.


A second method, more severe perhaps, is to open your Keychain Access utility, and either under the login or under the system keychain lists, find the item for your router name and delete it. It may show up multiple times or under multiple keychains, delete all that have the name of your router. Exit Keychain Access. Then, repeat the removal of the router from Network Preferences as described above. Then reopen Network Preferences and choose and login to your router and try again. These steps basically erase all knowledge of the router and its setup from your Mac and make it start all over with a fresh connection and login. Something appears to be incorrectly configured and this erases the configuration and starts with a new one.

Jul 4, 2014 6:50 AM in response to steve626

Thank you to both of you for your patience and persistence. You are knocking out the possible culprits, so we are closer to a resolution. When trouble shooting, sometimes a lot of doors are opened before someone answers.


Followed your directions and deleted all PW's, regardless of the program, that were the same used for wireless. Tried this by just closing the program and rebooting the computer, no change. When the window which shows all networks available in the neighborhood, mine still shows up. Don't know if that is to be expected or not.


All cables were inspected for broken wires, none found. Disconnected all devices from the router except the cable to this computer and the Modem, rebooted Modem and Router, no change. Cable from Modem and Router was replaced with a new cable, no change.


Under Utilities, clicked on "Airport Utilities" message came back "Unable to find any Airport wireless devices". There is a wireless printer with in 6 feet of the computer and it did not see it. Don't know if the printer talks with the router or the computer. At this time the printer does not respond to print commands.


Under the Network Page should the option be set to "Automatic". I'm pretty sure that is how it has always been.


Would it make sense to reload Version 10.6.8, Snow Leopard? Or, is that a path to more issues?

Could setting Time Machine back to a time when it worked help?

I'm relatively new to Apple products, so your assistance if very much appreciated.

Jul 4, 2014 9:36 AM in response to haydad65

It's hard to tell from your posts, so I'll ask:


Are you logged in correctly and connected to your router via wireless? That would have happened when you select your router by name and then log in. Does the wireless (Wi-Fi) icon at the top right of your screen show a check mark by your router?


Here is another important diagnostic: log in to your Mac as another user (create a new user if you have to). Can that user connect to the router and to the internet?

Jul 4, 2014 1:05 PM in response to steve626

Are you logged in correctly and connected to your router via wireless? Under the Select Location Screen there is a Green light on AirPort, AirPort setting and ISP. There is a Red light for Internet and Server. There is a Yellow light for Network Settings. What does it mean when the AirPort button is Green but we can't get a connection?


That would have happened when you select your router by name and then log in.


Does the wireless (Wi-Fi) icon at the top right of your screen show a check mark by your router? There is a Icon there but it is grayed out with an Exclamation Mark in it.

Logged in under another account name, which hasn't been used in two or more years, and the same Grayed out Icon with the Exclamation Point mentioned above.

Am considering buying a new Router, can that solve the problem?

Thanks again.

I'm at my office the rest of the day so I will be able to get back with you quicker.

Thanks for haning in.

Jul 4, 2014 1:11 PM in response to steve626

Review your last post, may not have provided the answer you were looking for to the one question. Here is the reply, Yes, this computer has been wireless using the same hardware for 3 years. I tried to connect with a CAT5 cable with no success. Decided to stay wireless and the connection could not be made and it has not worked since.


Thanks

Jul 4, 2014 3:34 PM in response to haydad65

haydad65 wrote:



Does the wireless (Wi-Fi) icon at the top right of your screen show a check mark by your router? There is a Icon there but it is grayed out with an Exclamation Mark in it.

Logged in under another account name, which hasn't been used in two or more years, and the same Grayed out Icon with the Exclamation Point mentioned above.


When the WiFi icon shows that exclamation point it means that you are not connected to your (or any) router via wireless. In fact the wireless icon should show solid WiFi bars (they resemble radio waves emanating up from an antenna) when you are connected to your router even if the router has not on the internet.


Click once on the WIFi symbol that is grayed out and has the exclamation point. You should see:


"WiFi: On" or "WiFi: Looking for Networks"


and also below that should be a list of routers that your computer can see wirelessly. This list should include your router. If you were connected to it, there would be a check mark by it. If you see your router name without the check mark, select it. If you don't see your router name, then select


"Join Other Network" and then enter the name of your router, select the proper security protocol (most likely WPA2, but you need to select the precise correct one) and enter the password. If you don't enter the exact name of your router or if you don't select the specific security protocol or if you don't enter the right password, you won't be connected to the router, which results in that exclamation mark on the WiFi icon.


To go much further in troubleshooting, you need to indicate the name/make/model of your router. Most routers in the U.S. will work with Macs if in the Network Preferences pane, selecting WiFi and selecting the Advanced button, for the TCP/IP button you should have only

Configure IPv4: Using DHCP


and if it shows Configure IPv6 that should have "Automatically" with nothing else there filled in; DNS settings depend on your internet provider and I wouldn't touch any of the other settings.


I think your basic problem is that you are not connected wirelessly to your router. That's the very first problem to solve, hopefully as indicated above.

Jul 4, 2014 7:26 PM in response to steve626

"WiFi: On" or "WiFi: Looking for Networks", It toggles between both. Airport: "On" then Airport: "looking for network". Right below that it says, Alert: No Internet connection.

This list should include your router. It comes up that way and it does show my Network name in the box with a Check mark in front of it.

select the proper security protocol (most likely WPA2, but you need to select the precise correct one. Mine is WEP Pasword, and it is entered every time it is reset up.

for the TCP/IP button you should have only, Configure IPv4: Using DHCP, This is how it is set up.

and if it shows Configure IPv6 that should have "Automatically" with nothing else there filled in; This is how it is.

DNS settings depend on your internet provider and I wouldn't touch any of the other settings. Clicked on this button and the two boxes that are there are blank.

I think your basic problem is that you are not connected wirelessly to your router. Don't know what the AirPort status implies, my guess is it implies that Airport is working and talking to the computer, it is ON. Under the netwwork Setup section the Icon for Airport "Self Assigned IP", this is Yellow and in the same box is the Airport (WIFI) icon and it is Blue.

There is an Airport connection on the computer, it is set for the correct Network, it is constantly refreshing every few seconds "Looking for network", with no luck, all the settings mentioned above are where they are suppose to be and the only thing that is not working, it appears is the Airport Self Assigned IP, which is Yellow.

Hope this helps.

Ain't this a nice way to spend the 4th.

Thanks again.

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Running MAC 10.6.8 wireless for 3 years.

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