movies not playing from video app

Hello acucare,

Thank you for contacting Apple Support Communities.

You can use the following article to troubleshoot your movie download:

Download past purchases

http://support.apple.com/kb/HT2519

There are several sections for different symptoms, check the one for your specific issue. There are also links at the bottom if you need to troubleshoot further.

Regards,

Jeff D.

Hello acucare,

If you have tried all the steps in the referenced article, you will want to take a look at the additional options under "Get help" at the bottom. This includes:

• If you can't find the item that you purchased in the iTunes Store, report a problem with the item. You can report a problem with a purchase made within the last 90 days.
• If you have a problem with an older purchase, contact iTunes Store support.

Regards,

Jeff D.