Q: my iphon 5s is locked to another persons icloud account and i cant acctivate it. how do i change it

You need to get the passcode to the Apple ID to which the phone is locked so that you can turn off the Activation Lock.

See: iCloud: Find My iPhone Activation Lock in iOS 7

bob302 wrote:

 

my iphone 5s is locked to another persons icloud account and i cant accivate it. So how do i change it

Contact the other person and have them remove the iPhone from their iCloud.com FindMyiPhone account.

Then you'll never be able to use this phone, & Apple won't help you. If you can, return the phone for a refund.

Hello everyone,

I am quite new here and I didn't know where to post and this topic is very close to the problem I am experiencing.

I bought an iPhone 5S off the internet some time ago with iOS 8.something. I logged into itunes and all was well untill I updated to iOS 9.3.1

Now the phone is asking me for the old users login information and I don't have it.

If somebody at apple could check because I have used this phone for quite some time now. I bought apps on my account, songs and it still asks for the old owners login information.

How can this be? I was logged in the whole time and made all the updates it needed.

Please, I need to use the phone.

If anyone can help me.

Thank you.

MephystoRO wrote:

 

Hello everyone,

 

I am quite new here and I didn't know where to post and this topic is very close to the problem I am experiencing.

I bought an iPhone 5S off the internet some time ago with iOS 8.something. I logged into itunes and all was well untill I updated to iOS 9.3.1

Now the phone is asking me for the old users login information and I don't have it.

Please, I need to use the phone.

You will need to contact the previous owner.

See this -> Find My iPhone Activation Lock - Apple Support