my iphon 5s is locked to another persons icloud account and i cant acctivate it. how do i change it

my iphone 5s is locked to another persons icloud account and i cant accivate it. So how do i change it

Posted on Jul 1, 2014 2:45 AM

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7 replies

May 28, 2016 4:34 AM in response to wjosten

Hello everyone,


I am quite new here and I didn't know where to post and this topic is very close to the problem I am experiencing.


I bought an iPhone 5S off the internet some time ago with iOS 8.something. I logged into itunes and all was well untill I updated to iOS 9.3.1


Now the phone is asking me for the old users login information and I don't have it.


If somebody at apple could check because I have used this phone for quite some time now. I bought apps on my account, songs and it still asks for the old owners login information.


How can this be? I was logged in the whole time and made all the updates it needed.


Please, I need to use the phone.


If anyone can help me.


Thank you.

May 28, 2016 5:48 AM in response to MephystoRO

MephystoRO wrote:


Hello everyone,


I am quite new here and I didn't know where to post and this topic is very close to the problem I am experiencing.

I bought an iPhone 5S off the internet some time ago with iOS 8.something. I logged into itunes and all was well untill I updated to iOS 9.3.1

Now the phone is asking me for the old users login information and I don't have it.

Please, I need to use the phone.

You will need to contact the previous owner.

See this -> Find My iPhone Activation Lock - Apple Support

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my iphon 5s is locked to another persons icloud account and i cant acctivate it. how do i change it

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