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Need help identifying source of a Kernel Panic

Hi all,

My father's Mac Mini has recently been giving him trouble lately - crashes and freezing. No kernel panics at startup, but freezing during sleep mode then rebooting. Occasionally needing to be manually rebooted.

He constantly runs iTunes and has a massive library. That is the only real taxing processing done on the computer. Just email/safari after that.


Here are the specs;

Mac mini mid 2011


Processor: 2.3 GHz Intel Core i5


Graphics: Intel HD Grapjocs 3000 5120MB


Serial Number: CO*******JDO


Software: OS X 10.9.3 (13D65)

And here's the panic log;

User uploaded file

<Edited by Host>

Posted on Jul 1, 2014 10:53 AM

Reply
10 replies

Jul 2, 2014 6:27 PM in response to BDAqua

Right right, here we are:

EtreCheck version: 1.9.12 (48)

Report generated July 2, 2014 at 8:52:16 PM EDT


Hardware Information:

Mac mini (Mid 2011) (Verified)

Mac mini - model: Macmini5,1

1 2.3 GHz Intel Core i5 CPU: 2 cores

8 GB RAM


Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

S22B300 spdisplays_1080p


System Software:

OS X 10.9.3 (13D65) - Uptime: 0 days 12:57:3


Disk Information:

TOSHIBA MK5065GSXF disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (292.79 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


USB Information:

NEC Corporation USB2.0 Hub Controller

Western Digital My Book 1144 4 TB

EFI (disk2s1) <not mounted>: 209.7 MB

My Book Studio (disk2s2) /Volumes/My Book Studio: 4 TB (2.63 TB free)

OnSpec Generic USB Hub

CITIZEN X1DE-USB

FD7in1

Sunplus Innovation Technology USB to Serial-ATA bridge

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Western Digital My Book 1 TB

My Book (disk1s1) /Volumes/My Book: 1 TB (744.17 GB free)

Apple Computer, Inc. IR Receiver


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

[loaded] com.eltima.ElmediaPlayer.kext (1.0) Support

[not loaded] com.ntius.driver.BDDriver (1.0.2f5) Support

[not loaded] com.symantec.kext.symdc (1.6) Support

[not loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) Support

[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) Support

[not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) Support

[not loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) Support

[not loaded] com.wdc.driver.USBHP (1.0.11) Support

[loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) Support


Startup Items:

AvgNetShieldLoader: Path: /Library/StartupItems/AvgNetShieldLoader


Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.avg.apiServices.plist Support

[running] com.avg.avgconfigd.plist Support

[failed] com.avg.avgnotifyd.plist Support

[loaded] com.avg.avgprivd.plist Support

[running] com.eltima.ElmediaPlayer.daemon.plist Support

[invalid] com.oracle.java.Helper-Tool.plist

[running] com.trusteer.rooks.rooksd.plist Support


Launch Agents:

[loaded] com.avg.LinkScannerAgent.plist Support

[running] com.avg.LoaderAgent.plist Support

[invalid] com.oracle.java.Java-Updater.plist

[running] com.trusteer.rapport.rapportd.plist Support


User Launch Agents:

[failed] com.adobe.ARM.[...].plist Support

[running] com.amazon.cloud-player.plist Support

[loaded] com.macpaw.CleanMyMac.helperTool.plist Support

[loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist Support

[failed] com.macpaw.CleanMyMac.volumeWatcher.plist Support

[failed] com.zeobit.MacKeeper.Helper.plist Support


User Login Items:

CleanMyDrive

SanDiskSecureAccess_Manager

WDSecurityHelper

WDDriveUtilityHelper

Dropbox

Autodistract

EpsonLowInkReminderAgent


Internet Plug-ins:

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support

Default Browser: Version: 537 - SDK 10.9

Flash Player: Version: 13.0.0.214 - SDK 10.6 Outdated! Update

AdobePDFViewer: Version: 8.3.1 Support

QuickTime Plugin: Version: 7.7.3

AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 Support

AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 Support

Silverlight: Version: 5.1.30214.0 - SDK 10.6 Support

iPhotoPhotocast: Version: 7.0


Safari Extensions:

1-ClickWeather: Version: 1.0

AdBlock: Version: 2.7.5

Searchme: Version: 1.3

Amazon Shopping Assistant: Version: 1.1

Slick Savings: Version: 2.0


Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9


iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9


User Internet Plug-ins:

EMusic: Version: EMusic 1.0.0 Support

RealPlayer Plugin: Version: (null) Support


3rd Party Preference Panes:

Flash Player Support

LinkScannerSettings Support

Trusteer Endpoint Protection Support


Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 464.96 GB Disk used: 192.28 GB

Destinations:

My Book [Local] (Last used)

Total size: 931.51 GB

Total number of backups: 79

Oldest backup: 2013-09-11 09:17:23 +0000

Last backup: 2014-07-03 00:38:51 +0000

Size of backup disk: Adequate

Backup size 931.51 GB > (Disk used 192.28 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.


Top Processes by CPU:

16% WindowServer

3% Solitaire Till Dawn

3% iTunes

1% coreaudiod

1% hidd


Top Processes by Memory:

483 MB iTunes

426 MB mds_stores

319 MB Safari

164 MB Solitaire Till Dawn

156 MB com.apple.IconServicesAgent


Virtual Memory Information:

1.59 GB Free RAM

4.55 GB Active RAM

427 MB Inactive RAM

1.44 GB Wired RAM

5.93 GB Page-ins

0 B Page-outs

Jul 2, 2014 6:36 PM in response to Bogo!

As well as removing AVG as Linc says, you got the nasty MacKreeper! Abd CleanMyMac has caused problems also...


I have no idea how they can get away with advertising MacKeeper at all.


I even avoid linking to sites that advertise it.


You really really need to uninstall it, but maybe not using their uninstaller.


Klaus1's great post on MacKeeper...


https://discussions.apple.com/docs/DOC-3027#comment-2156


More...


https://discussions.apple.com/thread/3208670?answerId=15732233022#15732233022


https://discussions.apple.com/thread/2779849?start=0&tstart=0


http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/


UNINSTALL MACKEEPER!!


See -> How to uninstall MacKeeper.


And -> Do not install MacKeeper.

Jul 9, 2014 8:59 PM in response to BDAqua

Hi guys -

So I have tried my best to locate the files/extensions, and I can't even see anything running in Activity Monitor that I know to be fishy. Certainly none of the files that EtreCheck located. And of course I tried Spotlight with no luck, nor digging through the Library myself. He is running one program called MacScan which I'm quietly dubious about, and Autodistract which claims to be an anti-cookie app. Autodistract repeatedly showed up as Not Responding in AM.


If anyone can help me laser in on these d**** things, I would very much appreciate it.


Thanks as always.

Jul 27, 2014 6:33 PM in response to BDAqua

Sad news, it appears the kernel panics have returned, but this time with no sign of the original offenders in EtreCheck. Here's the deetz. BUT the original solution still removed the CMM stuff, so technically that problem is still solved, Aqua ;-)


EtreCheck version: 1.9.12 (48)

Report generated July 27, 2014 at 9:24:06 PM EDT


Hardware Information:

Mac mini (Mid 2011) (Verified)

Mac mini - model: Macmini5,1

1 2.3 GHz Intel Core i5 CPU: 2 cores

8 GB RAM


Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

S22B300 spdisplays_1080p


System Software:

OS X 10.9.4 (13E28) - Uptime: 0 days 0:1:53


Disk Information:

TOSHIBA MK5065GSXF disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (278.23 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


USB Information:

NEC Corporation USB2.0 Hub Controller

OnSpec Generic USB Hub

CITIZEN X1DE-USB

FD7in1

Sunplus Innovation Technology USB to Serial-ATA bridge

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver


FireWire Information:

WD My Book 400mbit - 400mbit max

My Book (disk1s1) /Volumes/My Book: 1 TB (726.05 GB free)


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

[loaded] com.eltima.ElmediaPlayer.kext (1.0) Support

[not loaded] com.ntius.driver.BDDriver (1.0.2f5) Support

[not loaded] com.symantec.kext.symdc (1.6) Support

[loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) Support

[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) Support

[loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) Support

[not loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) Support

[not loaded] com.wdc.driver.USBHP (1.0.11) Support

[not loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) Support


Startup Items:

AvgNetShieldLoader: Path: /Library/StartupItems/AvgNetShieldLoader


Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[running] com.eltima.ElmediaPlayer.daemon.plist Support

[invalid] com.oracle.java.Helper-Tool.plist

[running] com.trusteer.rooks.rooksd.plist Support


Launch Agents:

[loaded] com.avg.LinkScannerAgent.plist Support

[loaded] com.avg.LoaderAgent.plist Support

[invalid] com.oracle.java.Java-Updater.plist

[loaded] com.trusteer.rapport.rapportd.plist Support


User Launch Agents:

[loaded] com.adobe.ARM.[...].plist Support

[loaded] com.amazon.cloud-player.plist Support

[loaded] com.macpaw.CleanMyMac.helperTool.plist Support

[loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist Support


User Login Items:

WDSecurityHelper

WDDriveUtilityHelper

Dropbox

EpsonLowInkReminderAgent


Internet Plug-ins:

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support

Default Browser: Version: 537 - SDK 10.9

Flash Player: Version: 14.0.0.145 - SDK 10.6 Support

AdobePDFViewer: Version: 8.3.1 Support

QuickTime Plugin: Version: 7.7.3

AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 Support

AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 Support

Silverlight: Version: 5.1.30214.0 - SDK 10.6 Support

iPhotoPhotocast: Version: 7.0


Safari Extensions:

1-ClickWeather: Version: 1.0

Pin It Button: Version: 1.3

Searchme: Version: 1.3

Amazon Shopping Assistant: Version: 1.1

AdBlock: Version: 2.7.7


Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9


iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9


User Internet Plug-ins:

EMusic: Version: EMusic 1.0.0 Support

RealPlayer Plugin: Version: (null) Support


3rd Party Preference Panes:

Flash Player Support

LinkScannerSettings Support

Trusteer Endpoint Protection Support


Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 464.96 GB Disk used: 205.83 GB

Destinations:

My Book [Local] (Last used)

Total size: 931.51 GB

Total number of backups: 80

Oldest backup: 2013-09-11 09:17:23 +0000

Last backup: 2014-07-27 16:40:40 +0000

Size of backup disk: Adequate

Backup size 931.51 GB > (Disk used 205.83 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.


Top Processes by CPU:

78% rapportd

6% Problem Reporter

5% WindowServer

5% Dropbox

4% Safari


Top Processes by Memory:

279 MB iTunes

221 MB Safari

139 MB com.apple.WebKit.WebContent

131 MB Solitaire Till Dawn

123 MB ocspd


Virtual Memory Information:

4.00 GB Free RAM

2.51 GB Active RAM

293 MB Inactive RAM

1.20 GB Wired RAM

371 MB Page-ins

0 B Page-outs


Aaaaaaand now the panic itself:

Anonymous UUID: E93446B0-202F-AB97-95AE-CE2B82EBD678


Sun Jul 20 14:36:37 2014

panic(cpu 2 caller 0xffffff800a6dc24e): Kernel trap at 0xffffff800a6a3699, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000000000127, CR3: 0x000000000537b009, CR4: 0x00000000000606e0

RAX: 0x0000000000000001, RBX: 0x00000000000000ff, RCX: 0xffffff801cd7c280, RDX: 0x0000000000000821

RSP: 0xffffff811561bd20, RBP: 0xffffff811561bd50, RSI: 0x000000002231db52, RDI: 0xffffff800e4119a8

R8: 0x0000000000000000, R9: 0xffffff811561bed0, R10: 0x00007fff58d3772d, R11: 0x0000000000000207

R12: 0xffffff800e4119a8, R13: 0xffffff800d381000, R14: 0x0000000000a79000, R15: 0xffffff801cebf100

RFL: 0x0000000000010206, RIP: 0xffffff800a6a3699, CS: 0x0000000000000008, SS: 0x0000000000000000

Fault CR2: 0x0000000000000127, Error code: 0x0000000000000000, Fault CPU: 0x2


Backtrace (CPU 2), Frame : Return Address

0xffffff811561b9b0 : 0xffffff800a622f79

0xffffff811561ba30 : 0xffffff800a6dc24e

0xffffff811561bc00 : 0xffffff800a6f3746

0xffffff811561bc20 : 0xffffff800a6a3699

0xffffff811561bd50 : 0xffffff800a67833e

0xffffff811561bf20 : 0xffffff800a6dc68c

0xffffff811561bfb0 : 0xffffff800a6f364b


BSD process name corresponding to current thread: powerd


Mac OS version:

13E28


Kernel version:

Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64

Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8

Kernel slide: 0x000000000a400000

Kernel text base: 0xffffff800a600000

System model name: Macmini5,1 (Mac-8ED6AF5B48C039E1)


System uptime in nanoseconds: 13690977340

last loaded kext at 1510287330: com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6 (addr 0xffffff7f8b0d3000, size 86016)

loaded kexts:

com.wdc.driver.USB.64.10.9 1.0.1

com.wdc.driver.USB_64HP 1.0.0

com.apple.iokit.SCSITaskUserClient 3.6.6

com.apple.driver.AppleIRController 325.7

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.6.0

com.apple.driver.AppleUSBHub 683.4.0

com.apple.driver.AppleSDXC 1.5.2

com.apple.driver.AppleFWOHCI 5.0.2

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2

com.apple.driver.AppleAHCIPort 3.0.5

com.apple.driver.AppleUSBEHCI 660.4.0

com.apple.driver.AppleUSBUHCI 656.4.1

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 217.92.1

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6

com.apple.driver.AppleThunderboltDPInAdapter 3.1.7

com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7

com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.driver.AppleThunderboltNHI 2.0.1

com.apple.iokit.IOThunderboltFamily 3.3.1

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IO80211Family 640.36

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.driver.mDNSOffloadUserClient 1.0.1b5

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.iokit.IOUSBFamily 683.4.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.11.1

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1



Could this be the Oracle stuff causing a failed boot?

As always, your help is most appreciated. Thanks.

Need help identifying source of a Kernel Panic

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