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User profile for user: theonedave
theonedave Author
User level: Level 1
4 points

Can't change address for iTunes e-mails

I changed the Apple ID and primary e-mail address for my account. Yet iTunes persists in sending messages to my old address. My attempts to update the address have failed. How do I get this fixed? Thanks.

Posted on Jul 1, 2014 1:40 PM

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User profile for user: brenden dv
brenden dv
User level: Community Specialist

Posted on Jul 3, 2014 8:11 AM

Hi theonedave,


If you are still receiving iTunes emails to your old address, even after changing the address associated with your Apple ID, you may find the following article helpful:


My iTunes Store receipts are going to my old email address

http://support.apple.com/kb/TS1645


Regards,

- Brenden

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User profile for user: theonedave
theonedave Author
User level: Level 1
4 points

Jul 4, 2014 5:44 AM in response to brenden dv

This was helpful. I was able to reach the Apple ID setting, click Edit and then specify that I wanted e-mails to go to the new address.


Why the change wasn't made automatically is beyond me. And why it should take as long as 10 days to update, as specified in iTunes, is beyond me too.


But at least there's a way to address this. Thanks for the help.

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Can't change address for iTunes e-mails

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