Q: IOS 7.1.2 is buggy, don't update

Patrick2x7 wrote:

 

I updated my iphone 4s to the latest IOS 7.1.2 and was fine for a day or so. All of a sudden my phones touch screen stopped working except from answering phone calls. To add onto the fact that i am unable to power cycle my phone because the power button is broken. Also, my iPhone will not connect to iTunes or even be recognized. I guess its the luck of the Irish!

Let me get this straight - your phone was broken before you updated it, and it is still broken after you updated it. And somehow this means that the update was defective?

Hello, my iPhone was not broken, it was working fine. Except for the power button that just stopped working. I have always have my iPhone in a LifeProof case. Nevertheless, when i updated my phone it was working fine, the update was a success. A day or two later my phone started to freeze up and finally the touch screen stopped working. So last night i let my phone die as quickly as possible by activating siri to turn my WiFi and my screen brightness up all the way as well as playing iTunes radio to make the drain quicker. Today i changed up my phone and it is working now.

The problems that i was having was a major glitch. Since I was locked out of my phone i could not access apps. However some still showed up like Facebook and the stock market without me doing anything. does this make it any cleared to you.

So it worked fine after the update for a while, then something went wrong. That's pretty a tenuous connection to the update, which was a minor one (the patch was only 30 MB for a 1.2 GB iOS). Yes, your phone has problems. But a very low probability that the update had anything to do with it.

yeah...the claims to not update are justified.  i went through "recovery" on my 4 and after several retries and over an hour of hassling, iOS will just switch me to my home screen while i'm in the middle of typing an email.  some one said "enough to make me think about going back to windows."  true story..well maybe not windows but maybe an alternative.

And before Lawrence Finch flames me...i never said, "never" update.  I would just like an update that has many less problems.

I don't think you are seeing it straight through Apple goggles.  I read this that the things that are being described as broken all happened after the update.  i could be wrong.

Granted, there are plenty of updates that went flawlessly, but please do not put the flaws of this update back on the users.  The problem comments seem enough to justify an open mind.

i just want technology that moves me forward and not set me back a couple of hours just for a "minor update". 

Are you on a jailbreak, have you accidentally entered "Recovery Mode" this only happens when essential iOS files are needed and goes into this state to make sure the device is not further ruined

genec220 wrote:

 

yeah...the claims to not update are justified.  i went through "recovery" on my 4 and after several retries and over an hour of hassling, iOS will just switch me to my home screen while i'm in the middle of typing an email.  some one said "enough to make me think about going back to windows."  true story..well maybe not windows but maybe an alternative.

 

And before Lawrence Finch flames me...i never said, "never" update.  I would just like an update that has many less problems.

OK, for every update that has ever been released (and that's well over a dozen) there has been a thread very similar to this that says "Don't Update". So if you believe this thread, you must, if you are consistent, believe every other thread that said the same thing. So how do you choose which of those threads to ignore and update anyway? If you are consistent you must believe you should never update because there was a thread that said not to, just as this one does. I don't mean to flame you; but I would like to understand your logic.

To second Lawrence's comments: Yes, it is true that some users (a minority) have experienced issues. The same can be said for any iOS update in the past (and OS update Apple and otherwise). In at least a few cases, the issues are not necessarily related to the update. None of this justifies any blanket "do not update" statements.

Hi,

I've been reading this thread, as it looks like Apple are now refusing to "sign" 6.1.3 any more, so I can't restore my fully-working iPhone 4S back to a nice stable iOS, and am thus being forced to upgrade against my will to 7.1. I will definitely NOT be upgrading to 7.1.2, unless I absolutely have too. Why not? I don't like the sound of the numerous horror stories of iPhones dying, of battery-life issues, or backups not functioning, etc, etc. I need my iPhone operating at its best. And I don't have the time, patience or inclination to keep fixing Apple's problems!

I think the reason people come onto sites like the Apple Forum to complain, is because they are sick-to-death of being told by Apple that "you must keep your iOS up-to-date, for security purposes, and to fix any issues from previous iOS's", only to end-up updating their previously fully-functioning iPhone, and ending up spending hours or days having to fix the issue.

I'm no tech specialist, but I'm not completely stupid either. If you have a fully-functioning computer/digital device, that you apply a software update too and nothing else, and you then end-up with a non-fuctioning computer/digital device, then it's fairly easy to demonstrate that the problem must be related to the software update. You can't go around telling people "Well, it's not the iOS update that's caused the problem, it's something else", if the only change applied to the previously-working device, was the update itself. Start accepting responsibility Apple, for the problems YOU are causing YOUR users, by YOUR unfinished/untested iOS updates!

The simple fact is this: iOS updates routinely seem to be chucked out by Apple, without being given enough testing. Now, whether that's Apple's fault, whether the fault lies with the iOS designers, the testers, or whomever, it needs to be fixed. Apple cannot be allowed to keep chucking out updates, every month or two, that seem to cause more problems for the end-users. It's unfair, and unwarranted!

Whilst it's all well-and-good having customers/Apple Tech people say "Well, the update worked faultlessly for me. It must be something you are doing", to me, that sounds as useful as a PC technician saying "Have you tried turning your computer off, then on again? That should fix the issue!" It's ruddy patronising to say the least.

Just for once, why can't Apple test the bejeezus out of an update, before unleashing it onto the public, so that end-users like me, like the majority of people in this thread, don't have to keep complaining that an update has (again) screwed-up their device?

This is NOT rocket science. You don't unleash a new piece of software into the public domain, unless you've throughly tested it out. I don't believe that Apple does enough testing, and that is why time and time and time again, we see threads like this. It's also why people stop updating their devices. Why should we, the public, have to keep waiting for you to fix things, Apple?! These are your updates, so please make sure they ruddy well work across your devices! Don't just assume that they will work. Make sure they do, and if they don't, then don't use us as your guinea pigs! People have had enough!

Not everyone has a computer, hooked-up too wireless broadband internet at home/work, and hours of free time to spare, that they can just use to keep trying to fix problems Apple are causing via iOS updates. I certainly don't, and it's immensely annoying having to keep fixing problems caused by Apple, simply because they can't be bothered to test the updates properly!

Pooch

P.S. One final comment: to those who have said that if we'd all listened to the advice of others, about not updating our Apple devices due to complaints, then we'd all be stuck on iOS 1.0, well, maybe that would be a good thing. But to be frank here, who am I more likely to trust: the company that says "There's nothing wrong with the update. The fault lies with you or something you've done" or the customer's who've found-out the hard way and are warning people NOT to fall into the same potential problems that they now unwittingly find themselves in? The answer - well, It's NOT the company I'd trust, that's for sure!

Perhaps we are losing perspective here.  why should ANY end-users have problems with updates especially when Apple owns the hardware.  it's not like iOS is being installed on a ton of different devices manufactured by a bunch of different vendors.

PoochJD +1

As hard as some of us are driven these days, we really don't have time to have our trust in a technology constantly broken.

This discussion/thread is stellar.  Everyone has their views.  I just think that the problems in this update are worse than most other updates and perhaps even the start of a trend.  Are we being pushed to mediocrity and accepting it? 

Thanks.

My perspective is right here, not lost at all.

Can you name one piece of technology, one software application, that never experiences any issues?  Hint: it's a rhetorical question. The answer is no. If you believe otherwise, you are living with your head in the sand or in a fantasy world.

i'm out.  you win.

i have work to do. 

genec220 wrote:

 

why should ANY end-users have problems with updates especially when Apple owns the hardware. 

 

Because over 500 million iPhones have been sold. Are you are trying to say that you believe that every one of the 500 million should work perfectly forever? Can you think of ANY product that has worked perfectly forever? Why do you think iPhones should be different? Do you believe that Android devices work perfectly forever? If so that's what you should buy. But here's a hint: They don't either.

Stuff happens. Even to iPhones. A few phones will have problems, either with an update or without an update. In a thread like this you hear from everyone with a problem. You don't, with a couple of exceptions, hear from the 200 million (wild guess, but probably not far off, as 300 million updated to iOS 7) or so people who updated and had no problem.

Most of those problems can be solved, unless there was an underlying incipient hardware problem with the device (like a broken power switch). Anyone who wants help solving whatever problem they have can get it here if they ask, rather than crying that the sky is falling. (But not in this thread, which is just a whinefest).

What would you call it then. The phone was working fine until the phone was updated. The connection i see is to the update, because ever since i upgraded to ios 7 i have been having minor issues and I am certainly not the only one who is have problems.

As I know as well as others know is that the iPhone is made in a production Line. But not every device is the same, some are better then others and ect. The upgrade is made for all devices with the the same code except for changes for models and phone carries.

HI,

I'm sorry, Lawrence, but when you say: "Stuff happens. Even to iPhones. A few phones will have problems, either with an update or without an update. In a thread like this you hear from everyone with a problem. You don't, with a couple of exceptions, hear from the 200 million (wild guess, but probably not far off, as 300 million updated to iOS 7) or so people who updated and had no problem."

Yes, but that's not the point. You can ALWAYS argue that 99.9% of customers who are happy don't say they are happy, and that you only ever hear from the 0.1% who aren't happy. The point is that ANY software updates should be thoroughly tested by Apple, BEFORE unleashing them on the world. The point is that Apple Users - the people who keep Apple in business in the first place - should NOT be being used as "guinea pigs"! That's the point!

To blithely say: "Anyone who wants help solving whatever problem they have can get it here if they ask, rather than crying that the sky is falling. (But not in this thread, which is just a whinefest)", is both crass and patronising. Just because the update worked for one person, one hundred thousand people, or 1 Billion people, but didn't work for someone else, doesn't mean that the person/people whom the update didn't work for, don't have a reasonable and legitimate right to complain. It would make no difference, if 200 million people (as you say) all downloaded it without any problems, but 1 million DID have issues. That's still 1 million people who had a working iPhone, that - because of an iOS update - now find they no longer have a fully-working device, and now have to spend hours, days or weeks - and in some cases, actual money - sorting it out.

Are you telling me that those 1 million people, or 500,000, or even 10,000 people should all just put-up and shut-up, just because the update worked for 200 million others?!

Are you also telling me that just because 200 million people successfully downloaded the update, that the ones who didn't should just take any resulting problems on the chin and simply "deal with it", because that's the price we have to pay for technology?!

I'm sorry, but that's complete hogwash! No one should have to put up with faulty software. If an Apple device is operational before an update, and an update causes that same device problems, then it's not for the customer to be having to do all of the legwork to get their device fixed again. Apple MUST take responsibility, even if it doesn't want too, or doesn't feel it should.

And if Apple thinks that we should all just "deal with it", because it's only a minority of people who had trouble with the latest update download, then I'm afraid that's extremely poor customer service on Apple's part, and they need an immediate re-education on what constitutes good customer service. The fact that almost every single update causes some users some kind of problem(s) really does demonstrate to me, that Apple are NOT testing these updates properly.

And that is not something I, nor many others, are willing to keep putting-up with any longer. I've had previous iOS updates screw-up my iPhone, and it hacks me off, having to constantly waste time and energy (and sometimes money too) fixing something that wasn't of my own making, but was the sole fault of the iOS update.

Pooch