iPhone 4 froze on update for iOS 7.1.2 and lock button is broken! HELP!!

Early on June 30, Apple officially released the newest version of their mobile platform, iOS 7.1.2, which was meant to fix some minor issues behind the scenes, with a major focus on bug fixes and security updates. Unfortunately, the update process isn’t going so smoothly for some.

The Apple Support Community for iOS saw new additions pop up as some users tried to upgrade their device. As many have pointed out, the update can stall half- or a third of the way through, leaving some people to stare at gears that turn, but nothing else happens. The consistent issue seems to be going through Settings –> General –> Software Update, where the gears will continue to grind, but the update has reportedly frozen. Fortunately, there seems to be a fix.

A hard reboot is reportedly fixing the situation for those who have tried it, after their update stalls. If you are suffering through the same issue, here’s what to do: hold down the Home and Sleep/Wake button for several seconds. Do not let go until the screen goes dark, and you see the Apple logo appear. Release the button combination, and wait for the device to boot back to life.

This should complete the update, so make sure to check through Settings –> General — About, and see that you’re on iOS 7.1.2. If you’re not, just go through the update process again, and you should be good to go.

Did you suffer the stall issue? Did the hard reboot work for you?

I am having the exact same problem with my 32gb black iPhone 5. I can't do the hard reset because my sleep/wake button is broke. My screen has been stuck on an apple logo and progress bar which has not moved past 75% for over 12 hours. I think I will resort to "restore iPhone" from iTunes.

Will it completely erase all of the stuff that is in your phone? because its telling me to restore my phone through itunes but i dont want to lose any of my stuff. Please help...

To my understanding, you will lose all the stuff that you did not backup since your last backup. However, I know a way to save your PHOTOS even though your iPhone is stuck (on a Mac).

Open Image Capture

It will show you all the photos that are on your iPhone

"Import" them to a designated location

What about contacts???

I'm not sure exactly how to back those up right now

I am currently in the process of "restoring iPhone" so I will let you know what data I have lost once it starts working again.

Dang it... i plugged the trigger and started restoring my phone as well. Hopefully my icloud has most of the stuff i need.

I had this problem too. Luckily for me I had a tool kit to undo the two screws at the bottom of the phone, take the back case off and disconnect the battery (only do it if your warranty has ran out). I connected the battery and it loaded up fine with the new update on! 🙂

My Iphone 4s froze last night, I left it off charge and this morning the battery ran out. I've put it on charge , n its back to normal! try this! better than loosing all ur pics etc!

ashi9292 Jul 2, 2014 3:02 AM in response to Zena74

My Iphone 4s froze last night, I left it off charge and this morning the battery ran out. I've put it on charge , n its back to normal! try this! better than loosing all ur pics etc!

Hi Zena

Do the same as ashi9292did if your home or sleep buttons are not working.

Leave the battery to drain then recharge your phone it will go back to its initial state updated to the new ios.

It is just a glitch not a fault

Lotsof people get same problem

Don't Panick, it is Apple

ignore this post

My iphone 4g did the same. It was stuck not even half way. I clicked restore iphone and did it erase everything?