movie trailers are missing
Did anyone notice that Apple removed the movie trailers embedded in the iTunes store pages about 2 months ago?
I used to like to watch the trailers and read the reviews before deciding to rent.
Did anyone notice that Apple removed the movie trailers embedded in the iTunes store pages about 2 months ago?
I used to like to watch the trailers and read the reviews before deciding to rent.
Hey Yohs,
Thanks for the question. Trailers are still available in the iTunes Store, at trailers.apple.com, and in the iTunes Movie Trailers application. Are you able to view trailers when visiting trailers.apple.com ? If not, try removing your browser’s cookies:
Safari 6 (OS X Mountain Lion): Remove cookies and other data
http://support.apple.com/kb/ph11920
Thanks,
Matt M.
Thanks for the reply. I noticed actually that some movies include them on the iTunes Store page and some don't. They used to be more prevalent.
Yes, you're right that they are available elsewhere. But having to search and find the same movie in two places (even worse two devices) in order to see the trailer and read the reviews (before deciding to rent or not) is not a great UX.
-Y
Hey Yohs,
Thanks for the follow up. Could you provide a title that you are experiencing this with, so that I can check to confirm? Additionally, if your issue persists and you wish to dig a little deeper, you may find more information by using another one of Apple’s support channels - http://getsupport.apple.com
- Matt M.
movie trailers are missing