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Sound not working after 10.9.4 Mavericks Update - HELP!

My sound does not seem to be working following the latest update to Mavericks (10.9.4). I am running a 2012 Retina Macbook Pro. Sound does not work with speakers, headphones or built-in sounds. Before anyone asks, no its not on mute, I have checked the Audio Midi setup and Sound settings and everything is as they were prior to the update, so the sound should still be working.


I have tried resetting the SMC and PRAM, no luck yet. Also tried re-installing the update but did not work.


Any help is greatly appreciated!

Posted on Jul 2, 2014 2:26 AM

Reply
21 replies

Jul 2, 2014 6:54 AM in response to dru989

dru989,


You may also try this:


Close all windows and quit all applications.


Click "Go" menu in the Finder menubar.


Select Computer, then Macintosh HD > Library > Preferences


Open "Audio" folder.


Drag these 2 files to the desktop


com.apple.audio.DevicesSettings.plist

com.apple.audio.SystemSettings.plist


Close the window. Restart the computer.


Check Audio, if it works then trash the plists, if not you can replace them in the same location, you will have to enter your password. This will replace them and you will be back to square one.

Jul 2, 2014 10:14 AM in response to sanjampet

I have a MBP Early 2011 and as soon as I updated to 10.9.4 and put the computer to sleep, once it woke up, no audio whatsoever (headphones or internal). I've reset the PRAM, SMC reset, Safeboot, both the fixes mentioned in this thread and nothing has worked. There is no doubt in my mind it is a 10.9.4 issue, does anybody have any other possible solutions?


There is sound in Netboot to a known good OS.

Jul 3, 2014 9:38 AM in response to dru989

So I had the same problem; Actually other problems occurred after upgrade 10.9.2 (Thunderbolt related issues) and now after upgrading to 10.9.4 my internal sound disappeared.


The solutions described above made it worse; Sorry sykosoft .. but your solutions is even dangerous ;


I spend almost a Day finding out how to restore my internal audio devices ..


So what I discovered, this is a software issue;

Update on update on update without any clean install resulted in some filty .plist files


com.apple.audio.DevicesSettings.plist

com.apple.audio.SystemSettings.plist


looking in those files I discovered some settings pointing towards RabbitEars .. perhaps I tried it once in a previous life but now I do believe the upgrade took by incident the wrong 'device' as standard ..



So I looked up and the only thing I could do was finding .kext and other related stuff .. only able to remove it commando wise = terminal

after rebooting for the 722th time performing a SMC and PRAM for the 666th time the result was ... NO STANDARD devices detected 😟 😟 😟


THe only solution working is :

A recovery install;


https://www.apple.com/osx/recovery/


In my case I encountered a problem; My recovery failed (reboot press and hold CMD+R, selecting install fresh OS X)

I find out it was due to my FileVault encrypted HD; So first I uncrypted (switched off FileVault) my HD, and even created a USB recovery disk (not needed)


Tadaaaa 45 minutes later all problems solved, without loosing data or reinstalling all programs ..


*feeling relieved* I thought sharing my pain and solution would save you hours finding out how to repair, hoping PRAM and SMC reset would solve it ..

Jul 8, 2014 10:51 AM in response to dru989

these terminal command prompts worked for me


sudo kextunload /System/Library/Extensions/AppleHDA.kext

sudo kextload /System/Library/Extensions/AppleHDA.kext

when i ran the "kextunload" command i got an error saying "it was not found"

then ran the "kextload" command and it went through with no error

bing bang boom my sound is back up and running! =D

(Late 2011 15" MBP)

Jul 9, 2014 10:42 PM in response to leloup6989

I had similar sound and application instability problems after both of the 10.9.3 and 10.9.4 version updates to my computer's operating system.


The problems correlate to system log entries such as "Refusing new kext com.apple.kpi.iokit, v13.3: already have loaded v13.2." (They are visible in the Console application or by searching the /var/log/system.log file.)


The underlying issue is that the Recovery Partition is full, or nearly full. To fix the sound and instability problems, I adapted some of the suggestions that I found at https://communities.vmware.com/message/2350702#2350702 and https://communities.vmware.com/message/2375949#2375949 to my situation.


I mounted the Recovery Partition, found the largest file therein, backed up that file, deleted the original file, and rebooted the computer. That allowed the newer versions of the kernel extensions to load and cache properly. After rebooting, I verified that the sound output was functioning correctly. Finally, I restored the large file from back up to the Recovery Partition, just in case it's needed in future. In my case, the large file is "BaseSystem.dmg".


The Recovery Partition can be mounted (and made visible in the Finder) using the command line in the Terminal application (if you happen to know the precise syntax) or using the Disk Utility (as explained at http://osxdaily.com/2011/09/23/view-mount-hidden-partitions-in-mac-os-x/).


Note: The kextunload and kextload command sequence mentioned in other posts worked only temporarily for me -- rebooting my computer would cause the sound to go out again. Also, the kextunload/kextload sequence did not address a bunch of other application instability issues. However, it did point me in the right direction, reminding me of kernel extension update issues.

Jul 11, 2014 5:19 AM in response to kengcl

So thanks for the above feedback, sadly I've tried all possibilities listed above but still no luck..


So I resorted to restoring my system from a previous time machine backup (one that was created prior to the installation of the latest Mavericks Update). However, halfway through the restoration process (after waiting for nearly 2 hours), an error came up, saying to restart the computer and try again.. I tried this three times with three different backups (each were created on separate days), but still get the same error.


Unfortunately it looks like my only option is to do a fresh install of Mavericks .. hope this is successful :/

Jul 11, 2014 6:39 PM in response to sykosoft

Thank you!

kextload
didn’t work for me the first time, but it did work the second time:

~$ sudo kextunload /System/Library/Extensions/AppleHDA.kext Password: ~$ sudo kextload /System/Library/Extensions/AppleHDA.kext /System/Library/Extensions/AppleHDA.kext failed to load - (libkern/kext) link error; check the system/kernel logs for errors or try kextutil(8). ~$ sudo kextload /System/Library/Extensions/AppleHDA.kext ~$

My sound is now working!

Sound not working after 10.9.4 Mavericks Update - HELP!

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