You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Second display problem with 10.9.4

After installing Mavericks 10.9.4 my second display stop working, does not detect external display anymore, I even try the "Detect Display". I downloaded and install the 10.9.4 Combo update, it doesn't work, try a clean install of OS X Mavericks but nothing working to solve this problem. I try downgrade with my time machine but the restore process take about 25 hours to finish connecting via Ethernet cable, and I can't wait that long... 😟 Someone are experience the same problem I have with this update?


My computer specs:

Processor 2.5 GHz Intel Core i5

Memory 4 GB 1333 MHz DDR3

Graphics AMD Radeon HD 6750M 512 MB

Capacity: 500GB


I just have one thunderbolt on my iMac. And I have the cable with thunderbolt to HDMI.

Posted on Jul 2, 2014 4:11 PM

Reply
95 replies

Oct 3, 2014 8:23 AM in response to hankovg

Hankong,


I believe that's a different problem, not least because you are using (analog) VGA, whereas the problem that affects us all is (digital) DVI.
My problem occurs with a Apple certified Thunderbolt -> DVI adapter, and I've also tried a third-party Mini-Display port -> DVI cable and have the same issue.
I'm not saying that it can't be the cable, but I find it unlikely, since it has an Apple logo on it!

Oct 3, 2014 8:34 AM in response to tobythetenor

I'm surprised the altoronto solution is not a fix for most.


It's unlikely to be anything other than a software issue in my eyes.


Have you guys meticulously followed his instructions and dragged each and every "windowserver" filename to the trash in the locations specified. There is a great wee app called "EasyFind" which is good for making sure you haven't missed any. If you have gone at it half-heartedly because there are a million possible solutions on this thread now, give it another go "like a BOSS!!"

Oct 3, 2014 10:42 AM in response to brianwilson71

brianwilson71: yes, i've verified with with find (Unix find) that i nuked all of the *windowserver*.plist* files in the Preferences directories (and, in a larger scope, that they're the only ones on the system drive, besides a named variant that are in Directory Services related directories


hanko: yes, i've been using an Apple Dual-DVI dongle since day one. no complaints for years until 10.9.3


csound1: if your substantiation is concerning the Engineering response, you can reference the bug reporter #17083693... oh, wait.. no you can't due to that fantastic bug tracking system. Here is a screen shot of their advice: http://imgur.com/PBrSz48

Oct 23, 2014 3:22 AM in response to Hessel78

No luck either. What the f... is happening? This is supposed to be professional gear for professional users. I was about to buy a new monitor for my editing suite and a new card to run it. I am doing lots of editing and grading. But can I buy it? Will it work. I am tired of already looking at one display that does not show up.

I called Apple support in Norway today as I had high hopes for Yosemite to solve my problems, but it did not. I got a message that I should hold the line after telling about my problems. Waited for 15 minutes and then I hung up. Have not heard more from them either. This is confusing!!

Oct 25, 2014 8:50 AM in response to Hessel78

BUY THIS CABLE: http://www.amazon.com/Cable-Matters-SuperSpeed-2048x1152-1920x1200/dp/B00BPEV1XK


I've had this problem with my external monitor since I installed the 10.9.2 update. Tried PRAM resets, time-machined (fruitlessly) back to 10.9.1, swapped out kext files (computer gave me white screen of death), bought different mini-dvi cables, sent Apple bug reports, made threats, cried myself to sleep, etc. NOTHING WORKED-- short of buying a new imac because I'm a bajillionare with plenty of time and money to throw around.


After about 4+ months of not having an external monitor, pretty much everyone knew of my problem because it was always my wet blanket that I'd throw into a conversation when work came up. Had a friend recommend me this cable because it turns an available USB 3.0 port into an HDMI/DVI output. High resolution, video on it lags a little, colors might be a little wonky so basically: 1. Don't play video on it and expect a good time, 2. Don't print preview stuff on it.


I haven't tried the Yosemite update yet and have only heard wishful rumors that external monitors work now. For $50 however, this adapter is a cheap and usable fix to end the frustration of having a huge blank screen burning into the side of your face every time you're working on your computer.


Hope this info helps. Let me know if you have the same success!

Nov 3, 2014 4:52 AM in response to homiebrotha

I am currently running dvi from both my screens, dual of course. And as you know, one of them works.


I have the apple adapter from Dual dvi from my 30" to mini display port for use on my macbook pro. Do you think it would help to use an adapter from the mini displayport to displayport, and run one 30" on dvi as I am doing and one to the displaybort on my graphic card? Would that do any difference at all?

Instead of running both on dvi.

Dec 22, 2014 12:19 AM in response to jdintheburgh

I had the same problem - this is how I solved it.


I have an iMac 21.5 inch 2.9GHz that was running Mavericks 10.9.1 that I purchased on January 20th 2014. In December the screen started going crazy, it was stretched out and flickering, so much so, that I couldn't even restart it as the dock was down under the edge of the display. So I took it to the Genius bar at Apple and they repaired it by replacing the display (took a couple of days only - very professional and happy with their work).


Everything worked fine again, except my external monitor no longer worked. That is, the iMac recognised the external monitor (I could see its features in the System info > Hardware > displays) but the screen was black. It was an LG monitor attached via a VGA cable with a Thunderbolt adapter. Note: It worked fine before I took the iMac to Apple, but after they had replaced the display I lost my external monitor.


As I still had an Applecare account I called them > waited 15 minutes until I could talk to someone. We did the following steps:


1) SMC restart

2) PRAM restart

3) Restart in Recovery mode (used Disk Utility to check the MJac HD - all was normal)

4) Restart in Safe mode

5) Upgraded to OSX 10.9.5 Mavericks


Nothing worked!


So to fix this issue I bought a third party cable (a Belkin HDMI to Mini DisplayPort (Thunderbolt) adaptor. As soon as I plugged in this new cable the external monitor came to life! Note: there are also VGA to Thunderbolt cables available but since my external monitor had HDMI ports I decided to try this.


Seems to me (at least in my case) that it's a hardware problem, not a software issue.


Note: I didn't want to upgrade to Yosemite as I was concerned about losing my Bootcamp partition, which I have spent months installing software that I didn't want to lose. Apparently, there is a risk the Yosemite can wipe the bootcamp partition so I stopped at 10.9.5 (Mavericks).


Hope this helps ; )

Mar 11, 2015 4:22 PM in response to NomadColossus

This is utter horse crap. I just updated to 10.10.2 to see if it would bring my second monitor back running off NVIDIA GTX 680 aaaaaaaand NO. Still no joy at all. Both monitors made by APPLE and given that they are large display port monitors, I'm not sure how to even connect and use adapters to get it to behave again. This is seriously BS. What's up Apple????????

Second display problem with 10.9.4

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.