Can't update iPad 2 from iOS 4.3.2
I can't update my iPad 2 from iOS 4.3.2 on my macbook. When I click update in iTunes it opens a window as if its looking for a file on the computer. Help. I have iTunes 11.2.2 and am running Mavericks.
I can't update my iPad 2 from iOS 4.3.2 on my macbook. When I click update in iTunes it opens a window as if its looking for a file on the computer. Help. I have iTunes 11.2.2 and am running Mavericks.
See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.
IPhone, iPod Touch, and iPad iOS Compatibility Chart
Device iOS Verson
iPhone 1 iOS 3.1.3
iPhone 3G iOS 4.2.1
iPhone 3GS iOS 6.1.x
iPhone 4 iOS 7.1.x
iPhone 4S iOS 7.1.x
iPhone 5 iOS 7.1.x
iPhone 5c iOS 7.1.x
iPhone 5s iOS 7.1.x
-------------------------------------------------------
iPod Touch 1 iOS 3.1.3
iPod Touch 2 iOS 4.2.1
iPod Touch 3 iOS 5.1.1
iPod Touch 4 iOS 6.1.x
iPod Touch 5 iOS 7.1.x
-------------------------------------------------------
iPad 1 iOS 5.1.1
iPad 2 iOS 7.1.x
iPad 3 iOS 7.1.x
iPad 4 iOS 7.1.x
iPad Mini iOS 7.1.x
iPad Air iOS 7.1.x
=====================================
Select the method most appropriate for your situation.
Upgrading iOS
1. How to update your iPhone, iPad, or iPod Touch
4. iPad Support
a. Updating Your iOS from iOS 5
Tap Settings > General > Software Update
If an update is available there will be an active Update button. If you are current,
then you will see a gray screen with a message saying your are up to date.
b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
c. Resolving update problems
Kappy, thanks for the response, but I have already checked all the info you sent and the resolving updates section was no help at all as it does not address my issue. My device is being recognized and says there is an update available, but when I click the update button I just get the window that pops up and nothing else.
It does say that a new version is available but lists (5.0.1) not 7.1. Not sure if that is part of the problem but I see no way to change that...
Does it actually state 5.0.1 or 5.1.1? If the latter, it sounds like you have a first generation iPad (no cameras).
If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 7.1.1. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
You can no longer update to iOS 6.x, or down grade the iOS.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and antivirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 7.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
How to Upgrade to iOS 7
The iOS 7.0 update requires around 2.5 GB of storage space, so if your iPad is almost full, you may need to clear up some space. You can check your available space in Settings -> General -> Usage.
There are two ways to upgrade to iOS 7: You can use your Wi-Fi connection, or you can connect your iPad to your PC and update through iTunes. We'll go over each method.
To upgrade using Wi-Fi:
Note: If your iPad's battery is under 50%, you will want to plug it into your charger while performing the update.
To upgrade using iTunes:
First, connect your iPad to your PC or Mac using the cable provided when you purchased your device. This will allow iTunes to communicate with your iPad.
You will also need the latest version of iTunes. Don't worry, you will be prompted to download the latest version when you launch iTunes. Once it installs, you may be asked to setup iCloud by logging into your iTunes account. If you have a Mac, you may be prompted on whether or not you want to enable the Find my Mac feature.
Now you are ready to begin the process:
Cheers, Tom 😉
@stedman- it is definitely and iPad 2 and it says version 5.0.1
@Texas- I have followed all those steps. When I click the update button I don't get a prompt asking to verify if I want to update. This is where the problem is occurring. It just opens a window as if I need to open a file on the computer.
Can't update iPad 2 from iOS 4.3.2