Outlook 365 connectivity

Question

Level 1

4 points

Outlook 365 connectivity

Hi

I have a 2014 macbook air running OSX 10.9.3. Office 365 for mac with all the relevant updates. I connect at work through wifi and can browse the net and receive mail as per normal.

When I get home I connect through wireless adsl as well. I can browse the net fine but cannot connect to my work mail. I have an exchange 2010 mailbox and connect to the same “webmail.xxxx” account from my iPhone and iPad at home successfully. No error messages available other than Outlook "trying to connect" at the bottom right.

Any thoughts please?

Ghaliel

Posted on Jul 3, 2014 12:19 AM

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Answer 1

Nubz N.

Community Moderator

Jul 5, 2014 9:45 AM in response to Ghaliel

Hi Ghaliel,

As you say you can get mail at work but not at home with the same settings, I'm wondering if it's an Autodiscovery issue as mentioned it this article.

OS X Mountain Lion: Cannot connect to Exchange server in Mail after upgrading

http://support.apple.com/kb/ts4363

Best Regrads,

Nubz

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Answer 2

Ghaliel Author

Level 1

4 points

Jul 7, 2014 12:52 AM in response to Nubz N.

Hi Nubz

I read the article but I do not see the settings it suggests.

Update to OS X v10.8.1 or later.
Open Mail, then choose Mail > Preferences.
Uncheck (deselect) the "Use Autodiscovery Service" checkbox above the Internal and External server settings. When Autodiscovery is unchecked, the Internal and External mail server addresses can be edited.

I am using outlook 365 and do not see the auto discover on any of the mail preferences. I recreated the mailbox without the "automatically detect settings" option and manually typed in the exchange settings. I will test again this evening when I get home.

Ghaliel

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Answer 3

dwb

Level 7

32,920 points

Jul 7, 2014 6:14 AM in response to Ghaliel

You might also try using Mail rather than Outlook and see if you can successfully connect with it. I wound up dropping Outlook as my email client because it would not let me access a mail account whereas Mail did.

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Answer 4

Ghaliel Author

Level 1

4 points

Jul 10, 2014 1:08 AM in response to dwb

Mail does work but what is the point then? I just wasted a purchase or office 365 with Outlook then?

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Answer 5

Csound1

Level 9

59,973 points

Jul 10, 2014 2:00 AM in response to Ghaliel

You may have a problem with your home Internet service, so try Mail, if that can not connect then fix the network. If it can Outlook is the problem.

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