1. | Shut down your Mac. |
2. | Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4. |
3. | Turn on the computer. |
4. | Press and hold the Command-Option-P-R keys before the gray screen appears. |
5. | Hold the keys down until the computer restarts and you hear the startup sound for the second time. |
6. | Release the keys. |
If this fails to restart, then try booting in Safe Boot mode.
Safe boot
* shutdown
* start the Mac and *wait* for the startup chime to sound
* after the sound, press and hold down the shift key
* keep holding and *wait* until the grey Apple logo appears
* now release the shift key and just wait (it could take a few minutes)
* eventually the login screen appears with the words SAFE BOOT
Still not starting...
Make a Genius appointment. Troubleshooting and analysis are a free service at the Genius Bar. If don't have Apple Care and you need repair, then you would have to pay.
http://www.apple.com/retail/geniusbar/