redd1999

Level 1 (0 points)

Q: My iphone 4 is still working but has a black display screen, can someone help?

I dropped my iphone 4 between the crack of my bed, and when i went to pick it up i got a text message and a sound notifaction but the display screen was black. voice control works and it still makes a sound when i plug it in, i can even type in my password and hear the keyboard click, but the screen is still black.

Posted on Jul 3, 2014 7:17 AM

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Q: My iphone 4 is still working but has a black display screen, can someone help?

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by matt00,

matt00 Jul 5, 2014 8:16 AM in response to redd1999
Level 5 (4,015 points)

Jul 5, 2014 8:16 AM in response to redd1999

Hey redd1999,

Thanks for the question. Have you tried restarting or resetting the iPhone? If not, let's definitely give both a whirl:

Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/HT1430

If the issue persists after a restart/reset, let’s see if we can isolate to software or hardware by backing up and restoring your device as new:

iOS: How to back up your data and set up your device as a new device
http://support.apple.com/kb/HT4137

After erasing and setting up as a new device, your device is now in a factory configuration. Test to determine if erasing and setting up as a new device resolved the issue. Content on the device may have caused unexpected behavior.

If the issue is still present, you may want to contact Apple Support.

Additional Information:

iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802

Thanks,

Matt M.
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