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My iphone 4 is still working but has a black display screen, can someone help?

I dropped my iphone 4 between the crack of my bed, and when i went to pick it up i got a text message and a sound notifaction but the display screen was black. voice control works and it still makes a sound when i plug it in, i can even type in my password and hear the keyboard click, but the screen is still black.

Posted on Jul 3, 2014 7:17 AM

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1 reply

Jul 5, 2014 8:16 AM in response to redd1999

Hey redd1999,



Thanks for the question. Have you tried restarting or resetting the iPhone? If not, let's definitely give both a whirl:


Turn your iOS device off and on (restart) and reset

http://support.apple.com/kb/HT1430


If the issue persists after a restart/reset, let’s see if we can isolate to software or hardware by backing up and restoring your device as new:


iOS: How to back up your data and set up your device as a new device

http://support.apple.com/kb/HT4137


After erasing and setting up as a new device, your device is now in a factory configuration. Test to determine if erasing and setting up as a new device resolved the issue. Content on the device may have caused unexpected behavior.


If the issue is still present, you may want to contact Apple Support.


Additional Information:


iPhone: Hardware troubleshooting

http://support.apple.com/kb/TS2802



Thanks,


Matt M.

My iphone 4 is still working but has a black display screen, can someone help?

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