error report on scanning HP officejet 5610 after installing os x 10.9.4

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error report on scanning HP officejet 5610 after installing os x 10.9.4

Hi,

I have an iMac intel mid 2007 on which I just installed 6 gb ram and upgraded to os x 10.9.4 Mavericks. In so doing I now have an issue with my Offficejet 5610 all in one giving me an error report when I try to scan. I have already done the HP upgrade but the scanner won't cooperate. Anyone have this issue? He is a copy of the report:

Process: HP Scan [1454]

Path: /Applications/Hewlett-Packard/HP Scan.app/Contents/MacOS/HP Scan

Identifier: com.hp.scan.app

Version: ???

Code Type: X86 (Native)

Parent Process: launchd [160]

Responsible: HP Scan [1454]

User ID: 501

Date/Time: 2014-07-03 14:24:35.523 -0400

OS Version: Mac OS X 10.9.4 (13E28)

Report Version: 11

Anonymous UUID: 39C62E65-7299-9766-2F98-65EF5AECD6DF

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

Library not loaded: /Library/Printers/hp/Frameworks/HPWorkflowsManager.framework/Versions/A/HPWorkf lowsManager

Referenced from: /Applications/Hewlett-Packard/HP Scan.app/Contents/MacOS/HP Scan

Reason: image not found

Binary Images:

0x8fead000 - 0x8fedf417 dyld (239.4) <FF5ED937-CC28-3FEF-BCAF-750B1CDBAE36> /usr/lib/dyld

0x919fd000 - 0x9261bff3 com.apple.AppKit (6.9 - 1265.21) <1D31697B-6F33-3239-BACE-5D1361B1F79A> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x97b1e000 - 0x97e49ffe com.apple.Foundation (6.9 - 1056.13) <C33A8984-7E97-36BE-B842-EE4FE35F53EA> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

Model: iMac7,1, BootROM IM71.007A.B03, 2 processors, Intel Core 2 Duo, 2 GHz, 6 GB, SMC 1.20f4

Graphics: ATI Radeon HD 2400 XT, ATI,RadeonHD2400, PCIe, 128 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 667 MHz, 0x7F7FBAFFFFFFFFFF, 0xFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF

Memory Module: BANK 1/DIMM1, 4 GB, DDR2 SDRAM, 667 MHz, 0x7F7F7F7F7FF70000, 0x00004B363435315536344535363637460000

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.36.16)

Bluetooth: Version 4.2.6f1 14216, 3 services, 22 devices, 1 incoming serial ports

Network Service: Built-in Ethernet, Ethernet, en0

Serial ATA Device: WDC WD2500AAJS-40RYA0, 250.06 GB

Parallel ATA Device: OPTIARC DVD RW AD-5630A

USB Device: Keyboard Hub

USB Device: Apple Keyboard

USB Device: Built-in iSight

USB Device: Bluetooth USB Host Controller

USB Device: Officejet 5600 series

USB Device: IR Receiver

Thunderbolt Bus:

Thank you for your help.

Louise

Posted on Jul 3, 2014 11:38 AM

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Answer 1

Jul 3, 2014 6:10 PM in response to Lecorbeil

You might need to update your Scanner drivers.

Open System Preferences > Printers & Scanners

Do you see your Scanner?

If not, you need to add scanner. If your scanner is supported, it should ask if you want to download software. You can check this list to see if your scanner is supported.

OS X: Printer and scanner software available for download

HP Printer Drivers v.2.16.1 for OS X

Instead of using the scanner software....

Open Preview in Applications.

Under File, do you see Import from "name of scanner"

If yes, you can use Preview.

If this fails try Image Capture in Applications.

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