hp officejet 6500 10.9.4

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Level 1

4 points

hp officejet 6500 10.9.4

I just updated my Mac to OS X 10.9.4 and my HP OfficeJet 6500 Wireless printer (model: E709n) has stopped communicating with my Mac over WiFi. It was working yesterday (printing and scanning). Now since the OS X update, it won't print or scan. When I try to print, the print dialogue says "Printing - Looking for Printer." Then switches to " Printing - Unable to locate printer." Same thing happens when I try to scan. It just hangs and never locates the printer.

Any ideas why this is happening and what I can do to solve this? Anyone else have any issues after updating to OS X 10.9.4.

I'm running a Mac Mini (late 2009 model) and always have the latest updated software and drivers.

Posted on Jul 3, 2014 11:07 AM

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Answer 1

tbirdvet

Level 6

13,677 points

Jul 3, 2014 11:53 AM in response to Scuba.Steveo

Did you try removing the printer and then add back using the preferences printer pane? Sometimes with my HP printer I need to redo the WiFi setup from the printer to re-establish the connection.

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Answer 2

Eric Root

Level 10

684,039 points

Jul 3, 2014 11:57 AM in response to Scuba.Steveo

Try resetting the printing system.

Reset Printing System

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Answer 3

reb0803

Level 1

4 points

Jul 10, 2014 1:09 PM in response to Eric Root

I'm having the same problem. I tried both of the above suggestions, but neither of them work, because the printer never shows up in the "nearby printers" list, even though it is still connected to my wi-fi network. My printer is the 6700.

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Answer 4

greg sahli

Level 7

25,508 points

Jul 10, 2014 1:57 PM in response to reb0803

To eliminate one variable, use the OS X wifi scanning utility to see if you have strong wifi router/neighbors that may be interfering:

http://osxdaily.com/2012/07/31/wi-fi-scanner-mac-os-x-mountain-lion/

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Answer 5

reb0803

Level 1

4 points

Jul 11, 2014 2:40 AM in response to Scuba.Steveo

I spent 2 1/2 hours in online chat with Apple support yesterday and got no resolution. I seemingly tried every possible solution, and the behavior of the Mac/printer interface is now stranger than ever! I can print via AirPrint from my iPhone 5s but not from my iPad Air ("no compatible printers found"). My Mac can see my printer and I can bring up the preferences panel for it in HP Utilities and that communication seems to work fine. I was able to print a test page from that screen, for example. However, when I try to print anything else (from Notes, Pages, email, etc.) the printer icon appears for about 5 seconds showing that there's one job in the queue, then it disappears, apparently forgetting that the job ever existed. When trying to use the wi-fi scan function from HPScan, my printer shows up, but when I try to scan a doc, a message appears that says I can't connect to the printer. I am ready to throw both out the window. Or I guess I could go buy a USB/printer cable, but that kind of defeats the purpose of having a wi-fi enabled printer.

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