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Communication error with Canon camera

I've been using the same camera for 2 years with no problems. It has been saying communication error when I plug it into my Mac recently. I sent the camera in for service and was told it works fine and they said my computer is the issue. I also bought a new cord. Same error message....Please help! Keep in mind with your response that I'm a computer moron and you will have to dumb it down for me :} It works fine when I remove the memory card and put it in the back of the Mac.

Posted on Jul 3, 2014 1:15 PM

Reply
1 reply

Jul 5, 2014 12:34 PM in response to artylroi63

Hi artylroi63,


I have two articles for you that may help you troubleshoot this issue with your camera. First, here is an article about troubleshooting camera connections:


iPhoto: Troubleshooting Camera Connections

http://support.apple.com/kb/TS1315


This next article goes a little more in-depth with troubleshooting and should be used if the issue persists:


iOS: Unable to import photos to computer

http://support.apple.com/kb/ts3195


Thanks for using the Apple Support Communities!


Cheers,

Braden

Communication error with Canon camera

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