Update iOS 7.1.2 - an unknown error occurred (3).

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Level 1

8 points

Update iOS 7.1.2 - an unknown error occurred (3).

Hi good people,

My iPhone 4s is now a brick.

I tried to upgrade it from 7.1.1 to 7.1.2 yesterday via WiFi but every time I had an error message, that I can't install it (reason unknown). So today I tried to upgrade it via iTunes (USB). Everything was fine until the progress bar reached the end and some error message showed up on the PC screen (Windows 7 BTW): Error (3) unable to restore. So now I'm in a neverending recovery mode. Every time I try to restore my iPhone there are iTunes steps:

-Extracting software

-Preparing iPhone to restore

-Waiting for iPhone

-Verify iPhone restore

-Restoring iPhone Software

-Verify iPhone Software

-Verify iPhone restore

-Restoring iPhone firmware

and then:

And I have a brick now. Any suggestions?

Posted on Jul 3, 2014 2:42 PM

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Answer 1

razmee209

Level 10

191,382 points

Jul 3, 2014 2:54 PM in response to dylesid

Resolve iOS update and restore errors

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Answer 2

dylesid Author

Level 1

8 points

Jul 3, 2014 2:58 PM in response to razmee209

I know this very well. Unfortunately, nothing works.

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Answer 3

razmee209

Level 10

191,382 points

Jul 3, 2014 3:00 PM in response to dylesid

Ok, the next step in the link says it could be a hardware issue - so you've troubleshooted that already I assume.

then the next step is to contact Apple support - so what did they say was wrong with your phone.

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Answer 4

dylesid Author

Level 1

8 points

Jul 3, 2014 3:06 PM in response to razmee209

Thanks for the advice, will do it tomorrow but I will leave this topic here, maybe someone has the same problem.

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Answer 5

just84

Level 1

0 points

Jul 9, 2014 6:11 AM in response to dylesid

I have same problem and I did all troubleshooting steps and nothing work the error still happening I will never buy any new iPhone because the phone will damaged for just restore so I will buy only buy android phone

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Answer 6

mac4488

Level 1

8 points

Aug 17, 2014 7:36 AM in response to just84

I seem to be getting the same is says - unable to install update an error occurred installing iOS7.1.2 - no error code given!!!!!

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Answer 7

dylesid Author

Level 1

8 points

Sep 10, 2014 7:12 AM in response to dylesid

I have downloaded the final version of iOS 8 and have tried to restore again. Of course with the same result, error 3014 than almost at the end error 3. So my iPhone is still a brick. What interesting is, that now the recovery mode screen on my iPhone (you know the cable and iTunes icon) is different. The iTunes icon is red instead of blue. Of course that changes nothing 😟

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