Wifi Problems
My phone works perfectly when my wifi is off. But when I turn my wifi on everything stops working. My imessage stops, my app store, everything. Is there any way I fix it besides taking it into the store?
User profile for user:
sterling r
User level:
Community Specialist
Hey there justkilea,
It sounds like you are unable to turn on Wi-Fi without causing many of your services to stop working. I would start by quitting all the running apps on your device:
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that and restart the phone and test the issue again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists, I would next use the Wi-Fi troubleshooting in the following article:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Thank you for using Apple Support Communities.
All the best,
Sterling