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5s not getting net from Extreme.

5s does not get net from Extreme after finding it. iPad does just fine. 5s works fine on other wifi. I have "forgotten" and refound and reset all wireless settings. Any ideas? Thanks.

Posted on Jul 3, 2014 6:38 PM

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Question marked as Best reply

Posted on Jul 6, 2014 11:21 AM

Hello there rwsjhess,


It sounds like you are unable to connect to the internet after your iPhone 5s is connected to your Airport Extreme Wi-Fi network and you have forgotten the network, as well as reset the network settings. I would use the other steps that have not been done from the following article to help resolve the issue:


iOS: Troubleshooting Wi-Fi networks and connections

http://support.apple.com/kb/TS1398

  1. Restart your iOS device.
  2. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
  3. Update your device to the latest version of software.
  4. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.


And also this section from toward the bottom of the article if needed:

Unable to access the Internet while connected to Wi-Fi

  1. If you're using a public or commercial network, you may need to log in or subscribe.
  2. Check to see if you have a self-assigned IP address:
    1. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap User uploaded file.
    2. If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.


Thank you for using Apple Support Communities.

All the best,

Sterling

3 replies
Question marked as Best reply

Jul 6, 2014 11:21 AM in response to rwsjhess

Hello there rwsjhess,


It sounds like you are unable to connect to the internet after your iPhone 5s is connected to your Airport Extreme Wi-Fi network and you have forgotten the network, as well as reset the network settings. I would use the other steps that have not been done from the following article to help resolve the issue:


iOS: Troubleshooting Wi-Fi networks and connections

http://support.apple.com/kb/TS1398

  1. Restart your iOS device.
  2. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
  3. Update your device to the latest version of software.
  4. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.


And also this section from toward the bottom of the article if needed:

Unable to access the Internet while connected to Wi-Fi

  1. If you're using a public or commercial network, you may need to log in or subscribe.
  2. Check to see if you have a self-assigned IP address:
    1. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap User uploaded file.
    2. If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.


Thank you for using Apple Support Communities.

All the best,

Sterling

5s not getting net from Extreme.

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