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Can't save illustrator docs anymore!!

I know a lot of you guys use Adobe's Illustrator out there and I've got a real conflict going on so I hope someone can help.

I have 2 Macs running CS. The laptop has suddenly developed this problem. I can create a new document or load an existing doc, work on it etc, but if I add any amount of text and attempt to save it I get firstly : 'an unknown error has occured', once I click 'OK' then I get 'Can't save preview, but all other information was saved. The file couldn't be found ID= -43'. Needless to say nothing gets saved.

I had noticed something odd though. In the character palatte, while I could choose a font from the drop down menu, no chosen font name showed up in the box - that was the first indication that something was wrong. I've run fontdoctor on the fonts with no issues being reported. I've tried trashing the prefs, caches, repairing permissions, reinstalling - nothing helps. I've ruled out user issues by launching a second user and trying it in there - same problem. I really need to use illustrator on the laptop. Any help would be really appreciated.

iMac 20", 2.1GHz, 250GB HD, 1.5GB ram, Mac OS X (10.4.7), iBook G4 1.33Ghz, Maxtor 200GB onetouch III, 2mb DSL, Linksys WRT54G wifi

Posted on Sep 15, 2006 2:43 AM

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Posted on Sep 15, 2006 9:30 AM

It sounds like you may need to isolate font issues as this user tip explains:

http://discussions.apple.com/thread.jspa?messageID=607630
5 replies

Oct 3, 2006 10:06 PM in response to Simon-UK-

Hello, Simon.

It seems that you were having a same problem as I am right now.

I am working on Adobe Illustrator CS2 (12.0.1) that I just installed and I cannot save or print- an error message shows up saying 'Cannot save the file. Unknown error occured."

I am wondering if you have solved the problem and if you did, could you please let us know how?

Thank you very much.



iMac G5 Mac OS X (10.4.8) iMac OS X 2.33 GHz Intel Core 2 Duo

Oct 4, 2006 1:54 AM in response to fafabunny

Hi Simon et al,

Has this problem surfaced since the 10.4.8 update by any chance? Seems that quite a few users are finding some glitches in the system since the Rosetta "fixes" in that update. See Adobe Illustrator users forum: http://www.adobeforums.com/cgi-bin/webx/.3bc1d732/35

For some users the only way to solve the issue has been to archive and install back to 10.4.6? An ugly idea I know - but thought I'd mention it...

Can't save illustrator docs anymore!!

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