Why isn't imessage working on my iPod touch 5th gen

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Level 1

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Why isn't imessage working on my iPod touch 5th gen

Whenever I open messages on my iPod touch 5 it just gives me a white screen with the time and battery icon still at the top. When I double touch the home button to clear my open apps, the message app still has a picture of my last conversation. It started not working yesterday when I had iOS 7, but then I downloaded iOS 7.1.2 and it still hasn't been working? I have tried turning it off and back on again 3 times and turned off imessage twice and nothing has helped. What should I do?

Posted on Jul 4, 2014 6:04 AM

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Answer 1

lllaass

Level 10

210,411 points

Jul 4, 2014 7:40 AM in response to dsolowey1

iOS: Troubleshooting Messages

And as necessary:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

iOS: Back up and restore your iOS device with iCloud or iTunes

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

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Answer 2

Jun 3, 2015 6:17 AM in response to lllaass

I have tried everything to make my IMessage work on my iPod touch 5. The messages worked on my old 4 but now they don't work on 5. I have done everything everyone said like set DNS to 8.8.8.8, reset device, and set time and date to set automatically. I can login but when I sent a message it says message sent failure. What am I doing wrong?

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Answer 3

Jun 11, 2015 5:20 PM in response to dsolowey1

One thing you can try is resetting your network settings.

Settings>General>Reset>Reset Network Settings. I had to do this early on with my iPod. This just resets all of the network settings including Wi-Fi, so you'll have to re-learn any Wi-Fi networks. But this fixed it for me, hopefully it does for you too.

-Aidan

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