All sent mail not showing in Mail "sent" file/window and 0 emails in out folder

I noticed today that some of my emails that appeared to be sent do not show up in the "sent" window of Mail . There are no emails waiting to be sent in the "out"

box. I have been emailing these recipients successfully in recent weeks, so befuddled as to why this has suddenly started happening Someone asked the same question back in April, but received no responses. Seemingly there is a problem here and those of us having it would appreciate your help .

Posted on Jul 4, 2014 3:55 PM

Reply
9 replies

Jul 5, 2014 8:21 AM in response to Panthetic

Quit Mail. Force quit if necessary.

Back up all data. That means you know you can restore the Mail database, no matter what happens.

Triple-click anywhere in the line below on this page to select it:

~/Library/Mail/V2/MailData

Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go Go to Folder

from the menu bar. Paste into the box that opens by pressing command-V, then press return.

A folder window will open. Inside it there should be files with names as follows:

Envelope Index

ExternalUpdates.storedata

Move those files to the Desktop, leaving the window open. Other files in the folder may have longer names that begin as above. Move those files, if any, to the Trash.

Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. Click OK. Typically, the process takes a few minutes, but it may take hours if you have gigantic mailboxes. In that case, you may be able to speed things up by temporarily adding your home folder to the Privacy list in the Spotlight preference pane. Remove it when Mail has finished importing.

Test. If Mail now works as expected, you can delete the files you moved to the Desktop. Otherwise, post your results.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

All sent mail not showing in Mail "sent" file/window and 0 emails in out folder

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.