KAProd
Level 1 (0 points)

Q: App Store won't download updates, gets stuck "calculating"

Running App Store version 1.3, on a 13" Macbook Pro running OS X 10.9.4.  Ever since downloading Mavericks, my Macbook has been acting funny. My biggest concern is how it has affected the App Store. The App store will not download any updates for any programs (iMovie, Final Cut Pro X, Garageband, etc). For the longest time, the updates were't even listing in the Updates section, but were accessible under Purchases. When it tries to update, it gets stuck "calculating", and won't download any of the update.

 

I downloaded the latest system update directly from the apple website, and I've removed Final Cut Pro X and attempted to redownload it, but it will not download it.

 

It's like the updating is frozen. I have tried multiple reboots. I have checked for unfinished downloads. I rebooted my Macbook in Safe Mode, and now the iMovie update appears available (unlike before), but I get the same issue. When it tries to download, the App Store won't actually download any information (0kb of267mb) and gets stuck calculating. I have checked my hard drive, and I have 150gb available, so I don't suspect it is a space issue.

 

iTunes has also become unresponsive. When I load it, the icon bounces a hill in my dock, and then I get an error message saying iTunes has quit unexpectantly. I get this each and every time I attempt to access the program.  This is only related by the fact that it started happening after downloading Mavericks.

 

At this point, I'm open to suggestions. I really need to be able to edit video and access iTunes, so I'd like to get my computer back up and running.

Screen Shot 2014-07-05 at 12.39.23 AM.png

Screen Shot 2014-07-05 at 12.41.18 AM.png

Posted on Jul 4, 2014 9:42 PM

by Linc Davis,Apple recommended
Linc Davis Linc Davis
Level 10 (207,915 points)
Applications
A:

If you don't already have a current backup, back up all data. There are ways to back up a computer that isn't fully functional. Ask if you need guidance. You can skip this step if you don't care about the data that hasn't been backed up.

Reinstall the OS.* Your data should be unaffected unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.

If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.

*The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.

Posted on Jul 5, 2014 7:35 AM

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KAProd

Q: App Store won't download updates, gets stuck "calculating"

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jul 4, 2014 11:21 PM in response to KAProd
    Level 10 (207,915 points)
    Applications
    Jul 4, 2014 11:21 PM in response to KAProd

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

    While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

    Test while logged in as Guest. Same problem?

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

    *Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

  • by KAProd,

    KAProd KAProd Jul 5, 2014 4:57 AM in response to Linc Davis
    Level 1 (0 points)
    Jul 5, 2014 4:57 AM in response to Linc Davis

    When I went into my Guest user, I was able to open iMovie as it is now available to select from Launchpad. I tried opening iTunes, but it just bounced in the dock again and eventually crashed the same was as in the admin user. I went into the app store and Final Cut Pro X was listed as available to download (In admin, it lists as an update). However when I went to download it, I encountered the same issues where it would lock up when calculating and not download anything.

    Screen Shot 2014-07-05 at 7.27.50 AM.png

    So it looks like the same issues are presenting themselves in the guest user.

  • by Linc Davis,Apple recommended

    Linc Davis Linc Davis Jul 5, 2014 7:35 AM in response to KAProd
    Level 10 (207,915 points)
    Applications
    Jul 5, 2014 7:35 AM in response to KAProd

    If you don't already have a current backup, back up all data. There are ways to back up a computer that isn't fully functional. Ask if you need guidance. You can skip this step if you don't care about the data that hasn't been backed up.

    Reinstall the OS.* Your data should be unaffected unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

    If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.

    If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.

    *The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.

  • by RocketSMS14,

    RocketSMS14 RocketSMS14 Aug 20, 2016 10:22 PM in response to KAProd
    Level 1 (4 points)
    Aug 20, 2016 10:22 PM in response to KAProd

    Actually, none of these worked for me 10.11.6, except I didn't want to a clean install.  So I tried this and it worked.

     

    In terminal type:  sudo softwareupdate -i -a

     

    It did the update manually (in my case iTunes was stuck) and everything was cleared.

  • by jamesMath,

    jamesMath jamesMath Sep 3, 2016 5:43 AM in response to RocketSMS14
    Level 1 (4 points)
    Sep 3, 2016 5:43 AM in response to RocketSMS14

    I was really hopeful when i saw this command start downloading the available updates, however i got an error downloading the 10.11.6 update. "The operation couldn't be completed. No such File or Directory.

     

    Any help on what to do to fix this would be greatly appreciated.

     

    Thank you