User profile for user: MartinBrads
MartinBrads Author
User level: Level 1
22 points

Apple ID two-step verification - unknown error

I am trying to set up two step verification but every time I complete the process I get an "unknown error" message.


I have tried this numerous times....


I get and use the SMS code ok

I enter Recovery key code as requested ( to show I have a copy )

I put a tick in agree , it appears to be saving - web page goes signs me out of Apple ID and displays " an unknown error has occurred "

I have reset browser waited for 24 hours , same as above occurs again


Any ideas what is going wrong?


Many thanks


Martin

Posted on Jul 5, 2014 7:11 AM

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6 replies
User profile for user: Carolyn Samit
Carolyn Samit
User level: Level 10
165,725 points

Jul 5, 2014 12:48 PM in response to MartinBrads

From your Safari menu bar click Safari > Preferences then select the Privacy tab.


Click: Remove All Website Data


Then delete the cache.


Open a Finder window. From the Finder menu bar click Go > Go to Folder


Type or copy paste the following


~/Library/Caches/com.apple.Safari/Cache.db


Click Go then move the Cache.db file to the Trash.




Quit and relaunch Safari then try the two step verification again.

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Apple ID two-step verification - unknown error

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