Apple ID two-step verification - unknown error

Question

MartinBrads Author

Level 1

22 points

Apple ID two-step verification - unknown error

I am trying to set up two step verification but every time I complete the process I get an "unknown error" message.

I have tried this numerous times....

I get and use the SMS code ok

I enter Recovery key code as requested ( to show I have a copy )

I put a tick in agree , it appears to be saving - web page goes signs me out of Apple ID and displays " an unknown error has occurred "

I have reset browser waited for 24 hours , same as above occurs again

Any ideas what is going wrong?

Many thanks

Martin

Posted on Jul 5, 2014 7:11 AM

Reply

Answer 1

Best reply

Carolyn Samit

Level 10

165,615 points

Jul 5, 2014 12:48 PM in response to MartinBrads

From your Safari menu bar click Safari > Preferences then select the Privacy tab.

Click: Remove All Website Data

Then delete the cache.

Open a Finder window. From the Finder menu bar click Go > Go to Folder

Type or copy paste the following

~/Library/Caches/com.apple.Safari/Cache.db

Click Go then move the Cache.db file to the Trash.

Quit and relaunch Safari then try the two step verification again.

Reply

Answer 2

MartinBrads Author

Level 1

22 points

Jul 6, 2014 2:13 AM in response to Carolyn Samit

HI Carolyn ,

i tried the steps you suggested exactly .

im running the latest OS and all updates installed .

i went through the procedure to the end , then got the " unknown error has occurred "

thanks for for trying to help

not sure what to do ?

Kind Regards

Martin

Reply

Answer 3

MartinBrads Author

Level 1

22 points

Jul 8, 2014 3:39 PM in response to Carolyn Samit

Thanks all done , and working

Martin

Reply

Answer 4

Jul 8, 2014 3:40 PM in response to MartinBrads

Ignore.

Reply

Answer 5

Jul 8, 2014 3:40 PM in response to MartinBrads

Fantastic!

Reply

Answer 6

mvapptsr

Level 1

4 points

Oct 23, 2017 8:59 PM in response to Carolyn Samit

Thanks for this Carolyn. In my case, I had to install a different browser to preserve my long list of tabs. 🙂

Reply