When I tap on the App Store on my iPhone 5 to update apps, I tap on the update button, the screen to sign in to iTunes Store pops up, I enter my password and hit OK. The app appears to start then stops and the "update" button appears again. Any suggestions on how to fix?
Any restrictions set up in Settings/General/Restrictions? if yes, disable them and try again.
Resetting the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back might also help.
Are you logged in with the same account info as when you bought the apps?
Check your account info in Settings/iTunes and AppStore/Apple ID
No restrictions set. I tried resetting my phone and that didn't work. Yes, logged in with the same account as when I purchased the apps.
Have you tried doing a hard reset?
Hold power and home till it turns off and release when apple logo shows.
then retry updating apps.
I have tried doing a hard reset and still could not update apps.
You can try changing the language at Settings>General>International>Language and change the Current Language to English. Retry again.
Language was currently set to English. I retried updating and still could not. I changed the language, changed back to English and tried again and still would not update.
You can try login to your apple account on iTunes and check your account.
One time I wanted to download a free app which it asked me for payment info so you can try add a payment option to your account and see if it will work.
Can you do download the updates in iTunes on your computer?
I logged into my account and tried updating the apps there but got a pop-up box saying "Update unavailable with this Apple ID either because it was bought by a different user or items was refunded or cancelled". I have not used a different Apple ID, the apps were free apps so not refunded or cancelled.
I heard this is a server issue but if you give it some time you will be able to update it
You can contact Apple Support for help though.
Thank you for your help in trying to resolve this issue. I will contact Apple Support as I am still not able to download.
Apps not updating
