unable to install updates via App Store or Installer.app

Question

unable to install updates via App Store or Installer.app

Ever since updating my 2008 Mac Pro from Mountain Lion (+Server.app) to Mavericks (10.9.3+Server.app) about a month ago, I have been unable to install updates on that system in any way, shape, or form. Fixing permissions did not fix the problem, and reinstalling Mavericks also did not fix the problem.

When trying to check for updates in the App Store, I run into this error:

I have researched this problem extensively, and found no solution or workaround. I also could find little in the way of relevant log entries for the problem.

So, now I'm trying to install 10.9.4 manually, from a downloaded .dmg. As you can see from the screenshot below, I started the installation of 10.9.4 over five and a half hours ago. One message happened almost an hour after kicking off installation, but still nothing has happened. The logs are included inline here for your convenience.

Jul 5 16:04:21 snowbird Installer[45604]: It took 0.00 seconds to summarize the package selections.

Jul 5 16:04:21 snowbird Installer[45604]: Will do post-logout install for package with trust 501

Jul 5 16:04:21 snowbird softwareupdated (200)[174]: Adding client SUUpdateServiceClient pid=45604, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

Jul 5 16:04:21 snowbird installd[94071]: PackageKit: Adding client PKInstallDaemonClient pid=174, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Jul 5 17:01:01 snowbird Installer[45604]: IFDCC: padded OS update package with 1341440

Has anybody seen this before? Help much appreciated!

-peter

Posted on Jul 5, 2014 9:49 PM

Reply

Answer 1

Linc Davis

Level 10

209,547 points

Jul 5, 2014 11:09 PM in response to Peter Bartoli

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Reply

Answer 2

Jul 9, 2014 8:46 AM in response to Linc Davis

Thanks, Mr. Davis.

Same result, both booting with safe mode and after the first reboot after. The only difference: one of the scans was somehow able to notice the 10.9.4 update from the App Store, but the scan still took forever and ended with the "can't load data" error. It was also still unable to install the update manually. Please don't hesitate to let me know if you'd like for me to post logs or screenshots, but they'd be redundant, as far as I can tell.

-peter

Reply

Answer 3

Linc Davis

Level 10

209,547 points

Jul 10, 2014 5:01 PM in response to Peter Bartoli

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Select

/var/log ▹ install.log

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen. The contents of the log will appear on the right. Each log message begins with a timestamp. Select the messages from the time of the last installation or update attempt. If you're not sure when that was, click the Clear Display button in the toolbar of the Console window and then try the installation again. Select the new messages that appear. Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

☞ If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.

☞ When posting a log extract, be selective. Don't post more than is requested.

☞ Please don't indiscriminately dump thousands of lines from the log into this discussion.

☞ Please don't post screenshots of log messages—post the text.

☞ Some private information, such as your name, may appear in the log. Anonymize before posting. You may need to use a text editor with search and replace, such as TextEdit.

Reply

Answer 4

Jul 15, 2014 11:39 AM in response to Linc Davis

Here you go, Mr. Davis ... and thanks!

Jul 5 16:03:07 snowbird Installer[45604]: LSExceptions [0x7f8e22100c70] loaded

Jul 5 16:03:07 snowbird Installer[45604]: @(#)PROGRAM:Install PROJECT:Install-846

Jul 5 16:03:07 snowbird Installer[45604]: @(#)PROGRAM:Installer PROJECT:Installer-721

Jul 5 16:03:07 snowbird Installer[45604]: Hardware: MacPro3,1 @ 2.80 GHz (x 8), 12288 MB RAM

Jul 5 16:03:07 snowbird Installer[45604]: Running OS Build: Mac OS X 10.9.3 (13D65)

Jul 5 16:03:07 snowbird Installer[45604]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin

Jul 5 16:03:07 snowbird Installer[45604]: Env: TMPDIR=/var/folders/r2/wbhxrq5n4vn7kxch9wb8lr6r0000mt/T/

Jul 5 16:03:07 snowbird Installer[45604]: Env: SHELL=/bin/tcsh

Jul 5 16:03:07 snowbird Installer[45604]: Env: HOME=/Users/peter

Jul 5 16:03:07 snowbird Installer[45604]: Env: USER=peter

Jul 5 16:03:07 snowbird Installer[45604]: Env: LOGNAME=peter

Jul 5 16:03:07 snowbird Installer[45604]: Env: SSH_AUTH_SOCK=/tmp/launch-VQKNdI/Listeners

Jul 5 16:03:07 snowbird Installer[45604]: Env: Apple_PubSub_Socket_Render=/tmp/launch-hzmFry/Render

Jul 5 16:03:07 snowbird Installer[45604]: Env: DISPLAY=/tmp/launch-jKh9Nb/org.macosforge.xquartz:0

Jul 5 16:03:07 snowbird Installer[45604]: Env: COMMAND_MODE=unix2003

Jul 5 16:03:07 snowbird Installer[45604]: Env: __CHECKFIX1436934=1

Jul 5 16:03:07 snowbird Installer[45604]: Env: __CF_USER_TEXT_ENCODING=0x29A:0:0

Jul 5 16:03:07 snowbird Installer[45604]: OS X Update Installation Log

Jul 5 16:03:07 snowbird Installer[45604]: Opened from: /Volumes/OS X 10.9.4 Update/OSXUpd10.9.4.pkg

Jul 5 16:03:07 snowbird Installer[45604]: Warning: accessing obsolete X509Anchors.

Jul 5 16:03:07 snowbird Installer[45604]: Product archive /Volumes/OS X 10.9.4 Update/OSXUpd10.9.4.pkg trustLevel=501

Jul 5 16:03:17 snowbird Installer[45604]: LSExceptions [0x7f8e22100c70] unloaded

Jul 5 16:03:27 snowbird Installer[45604]: IFDCC: padded OS update package with 1341440

Jul 5 16:03:30 --- last message repeated 2 times ---

Jul 5 16:03:30 snowbird Installer[45604]: InstallerStatusNotifications plugin loaded

Jul 5 16:04:19 snowbird runner[45656]: Administrator authorization granted.

Jul 5 16:04:21 snowbird Installer[45604]: =============================================================================== =

Jul 5 16:04:21 snowbird Installer[45604]: User picked Custom Install

Jul 5 16:04:21 snowbird Installer[45604]: Choices selected for installation:

Jul 5 16:04:21 snowbird Installer[45604]: Install: "OS X Update"

Jul 5 16:04:21 --- last message repeated 1 time ---

Jul 5 16:04:21 snowbird Installer[45604]: OSXUpd10.9.4.pkg#OSXUpd10.9.4.pkg : delta : 1.0.0.0.1.1306847324

Jul 5 16:04:21 snowbird Installer[45604]: =============================================================================== =

Jul 5 16:04:21 snowbird Installer[45604]: It took 0.00 seconds to summarize the package selections.

Jul 5 16:04:21 snowbird Installer[45604]: Will do post-logout install for package with trust 501

Jul 5 16:04:21 snowbird softwareupdated (200)[174]: Adding client SUUpdateServiceClient pid=45604, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

Jul 5 16:04:21 snowbird installd[94071]: PackageKit: Adding client PKInstallDaemonClient pid=174, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Jul 5 17:01:01 snowbird Installer[45604]: IFDCC: padded OS update package with 1341440

Jul 7 16:51:51 snowbird /System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks (200)[42]: swscan.apple.com is available: TRUE

Jul 7 16:51:51 snowbird softwareupdated (200)[184]: softwareupdated: Starting with build 10.9.3 (13D65)

Jul 7 16:51:57 snowbird softwareupdated (200)[184]: Product 031-02368: no package found for identifier com.apple.pkg.BootCampESD

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1219: no package found for identifier com.apple.pkg.MultiLingualVoice_zh_HK_sinji

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1220: no package found for identifier com.apple.pkg.MultiLingualVoice_es_ES_monica

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1614: no package found for identifier com.apple.pkg.RemoteDesktopClientShell

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1886: no package found for identifier com.apple.pkg.RemoteDesktopClientShell

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1929: no package found for identifier com.apple.pkg.MultiLingualVoice_zh_TW_meijia

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1930: no package found for identifier com.apple.pkg.MultiLingualVoice_pl_PL_ewa

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1934: no package found for identifier com.apple.pkg.MultiLingualVoice_pl_PL_zosia

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1935: no package found for identifier com.apple.pkg.MultiLingualVoice_es_ES_jorge

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1937: no package found for identifier com.apple.pkg.MultiLingualVoice_zh_CN_tingting

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1939: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_es_ES

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1940: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_en_US

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1942: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_es_US

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1943: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_ja_JP

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1945: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_fr_FR

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1947: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_zh_HK

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1948: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_en_GB

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1951: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_ko_KR

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8607: no package found for identifier com.apple.pkg.MultiLingualVoice_th_TH_kanya

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8608: no package found for identifier com.apple.pkg.MultiLingualVoice_es_AR_diego

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8611: no package found for identifier com.apple.pkg.MultiLingualVoice_fr_FR_aurelie

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8613: no package found for identifier com.apple.pkg.MultiLingualVoice_en_US_susan

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8615: no package found for identifier com.apple.pkg.MultiLingualVoice_en_IN_veena

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8616: no package found for identifier com.apple.pkg.MultiLingualVoice_fr_CA_amelie

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8618: no package found for identifier com.apple.pkg.MultiLingualVoice_es_MX_angelica

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8621: no package found for identifier com.apple.pkg.MultiLingualVoice_el_GR_melina

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8622: no package found for identifier com.apple.pkg.MultiLingualVoice_da_DK_sara

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8626: no package found for identifier com.apple.pkg.MultiLingualVoice_ja_JP_kyoko

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8627: no package found for identifier com.apple.pkg.MultiLingualVoice_en_US_allison

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8629: no package found for identifier com.apple.pkg.MultiLingualVoice_es_CO_carlos

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8632: no package found for identifier com.apple.pkg.MultiLingualVoice_no_NO_nora

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8641: no package found for identifier com.apple.pkg.MultiLingualVoice_es_MX_paulina

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8643: no package found for identifier com.apple.pkg.MultiLingualVoice_no_NO_henrik

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8645: no package found for identifier com.apple.pkg.MultiLingualVoice_fr_FR_thomas

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8648: no package found for identifier com.apple.pkg.MultiLingualVoice_it_IT_federica

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8651: no package found for identifier com.apple.pkg.MultiLingualVoice_fr_CA_chantal

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8654: no package found for identifier com.apple.pkg.MultiLingualVoice_en_scotland_fiona

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8657: no package found for identifier com.apple.pkg.MultiLingualVoice_en_US_samantha

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8660: no package found for identifier com.apple.pkg.MultiLingualVoice_en_GB_serena

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8663: no package found for identifier com.apple.pkg.MultiLingualVoice_ro_RO_ioana

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8665: no package found for identifier com.apple.pkg.MultiLingualVoice_cs_CZ_iveta

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8667: no package found for identifier com.apple.pkg.MultiLingualVoice_es_CO_soledad

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8669: no package found for identifier com.apple.pkg.MultiLingualVoice_nl_NL_claire

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8670: no package found for identifier com.apple.pkg.MultiLingualVoice_ru_RU_katya

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8671: no package found for identifier com.apple.pkg.MultiLingualVoice_en_ZA_tessa

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8673: no package found for identifier com.apple.pkg.MultiLingualVoice_nl_NL_xander

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8675: no package found for identifier com.apple.pkg.MultiLingualVoice_pt_PT_catarina

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8676: no package found for identifier com.apple.pkg.MultiLingualVoice_tr_TR_cem

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8682: no package found for identifier com.apple.pkg.MultiLingualVoice_it_IT_paola

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8686: no package found for identifier com.apple.pkg.MultiLingualVoice_id_ID_damayanti

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8687: no package found for identifier com.apple.pkg.MultiLingualVoice_ru_RU_yuri

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8689: no package found for identifier com.apple.pkg.MultiLingualVoice_en_GB_kate

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8690: no package found for identifier com.apple.pkg.MultiLingualVoice_el_GR_nikos

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8694: no package found for identifier com.apple.pkg.MultiLingualVoice_en_US_tom

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8695: no package found for identifier com.apple.pkg.MultiLingualVoice_sv_SE_oskar

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8697: no package found for identifier com.apple.pkg.MultiLingualVoice_de_DE_markus

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8699: no package found for identifier com.apple.pkg.MultiLingualVoice_en_AU_lee

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8700: no package found for identifier com.apple.pkg.MultiLingualVoice_de_DE_petra

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8702: no package found for identifier com.apple.pkg.MultiLingualVoice_ar_SA_tarik

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8704: no package found for identifier com.apple.pkg.MultiLingualVoice_ja_JP_otoya

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8707: no package found for identifier com.apple.pkg.MultiLingualVoice_de_DE_anna

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8710: no package found for identifier com.apple.pkg.MultiLingualVoice_da_DK_magnus

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: BackgroundActivity: Activity check-in with Interval 21600

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=42, uid=200, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks)

Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Removing client SUUpdateServiceClient pid=42, uid=200, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks)

Jul 7 16:55:21 snowbird softwareupdate_notify_agent (666)[701]: softwareupdate_notify_agent[uid=666]: Running for LoginDone

Jul 7 16:55:21 snowbird softwareupdate_notify_agent (666)[701]: AssertionMgr: Take com.apple.softwareupdate.NotifyAgentAssertion assertion with type BackgroundTask for pid 701

Jul 7 16:55:21 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=701, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)

Jul 7 16:55:21 snowbird softwareupdate_notify_agent (666)[701]: softwareupdate_notify_agent[uid=666]: Notifying with params: {

UpdateNotificationsOnly = 1;

}

Jul 7 16:55:21 snowbird softwareupdate_notify_agent (666)[701]: softwareupdate_notify_agent[uid=666]: appstoreupdateagent notified

Jul 7 16:55:21 snowbird softwareupdate_notify_agent (666)[701]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion assertion for pid 701

Jul 7 16:55:44 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=715, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/s toreagent)

Jul 7 16:55:48 snowbird softwareupdated (200)[184]: Removing client SUUpdateServiceClient pid=701, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)

Jul 7 16:57:48 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1147, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)

Jul 7 16:58:37 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1288, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)

Jul 7 16:58:37 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1292, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)

Jul 7 16:58:37 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1291, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)

Jul 7 16:58:37 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1290, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)

Jul 7 16:59:14 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1111, uid=666, installAuth=NO rights=(), transactions=0 (/Applications/App Store.app/Contents/MacOS/App Store)

Jul 7 16:59:19 snowbird softwareupdated (200)[184]: Scan for changed products with previous 0 updates: (plus 94 predicate-only)

Jul 7 16:59:19 snowbird softwareupdated (200)[184]: SoftwareUpdate: Scan for client pid 184 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Jul 7 16:59:22 snowbird softwareupdated (200)[184]: SoftwareUpdate: Using catalog https://swscan.apple.com/content/catalogs/others/index-10.9-mountainlion-lion-sn owleopard-leopard.merged-1.sucatalog.gz

Jul 7 16:59:29 snowbird suhelperd (0)[189]: SoftwareUpdate: timed out waiting for makequeues to run

Jul 7 16:59:29 snowbird softwareupdated (200)[184]: SoftwareUpdate: Reusing previous package sources (SUCatalogPackageSource, SUContentLocatorPackageSource) for partial scan

Jul 7 16:59:46 snowbird softwareupdated (200)[184]: SoftwareUpdate: elapsed scan time = 26.7

Jul 7 16:59:47 snowbird softwareupdated (200)[184]: Scan (f=0, d=0) found 2 updates: 031-04361, 031-04978 (plus 94 predicate-only)

Jul 7 16:59:47 snowbird softwareupdated (200)[184]: Product 031-02368: no package found for identifier com.apple.pkg.BootCampESD

Jul 7 16:59:49 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1415, uid=0, installAuth=NO rights=(), transactions=0 (/usr/sbin/softwareupdate)

Jul 7 17:00:30 snowbird softwareupdated (200)[184]: Product 031-1219: no package found for ...

Jul 7 17:00:30 snowbird softwareupdated (200)[184]: Ramped updates marked

Jul 7 17:00:30 snowbird softwareupdated (200)[184]: SoftwareUpdate: Scan for client pid 184 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Jul 7 17:00:30 snowbird softwareupdated (200)[184]: Product 031-02368: no package found for identifier ...

Jul 7 17:00:30 snowbird softwareupdated (200)[184]: SoftwareUpdate: Catalog Not Modified since last scan ("12c17-4fd9fc0cb02c0")

Jul 7 17:00:30 snowbird softwareupdated (200)[184]: SoftwareUpdate: Using catalog https://swscan.apple.com/content/catalogs/others/index-10.9-mountainlion-lion-sn owleopard-leopard.merged-1.sucatalog.gz

Jul 7 17:02:49 snowbird softwareupdated (200)[184]: JS: 10.9.3

Jul 7 17:02:52 snowbird softwareupdated (200)[184]: JS: Connected printer: MANUFACTURER:EPSON;MODEL:WP-4530 Series

Jul 7 17:02:52 snowbird softwareupdated (200)[184]: JS: Connected printer: MANUFACTURER:EPSON;MODEL:EPSON WP-4530 Series

Jul 7 17:03:09 snowbird Installer[1730]: LSExceptions [0x7ffd98411830] loaded

Jul 7 17:03:09 snowbird Installer[1730]: @(#)PROGRAM:Install PROJECT:Install-846

Jul 7 17:03:09 snowbird Installer[1730]: @(#)PROGRAM:Installer PROJECT:Installer-721

Jul 7 17:03:09 snowbird Installer[1730]: Hardware: MacPro3,1 @ 2.80 GHz (x 8), 12288 MB RAM

Jul 7 17:03:09 snowbird Installer[1730]: Running OS Build: Mac OS X 10.9.3 (13D65)

Jul 7 17:03:09 snowbird Installer[1730]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin

Jul 7 17:03:09 snowbird Installer[1730]: Env: TMPDIR=/var/folders/r2/wbhxrq5n4vn7kxch9wb8lr6r0000mt/T/

Jul 7 17:03:09 snowbird Installer[1730]: Env: SHELL=/bin/tcsh

Jul 7 17:03:09 snowbird Installer[1730]: Env: HOME=/Users/peter

Jul 7 17:03:09 snowbird Installer[1730]: Env: USER=peter

Jul 7 17:03:09 snowbird Installer[1730]: Env: LOGNAME=peter

Jul 7 17:03:09 snowbird Installer[1730]: Env: SSH_AUTH_SOCK=/tmp/launch-BmQDON/Listeners

Jul 7 17:03:09 snowbird Installer[1730]: Env: Apple_PubSub_Socket_Render=/tmp/launch-UKeIBF/Render

Jul 7 17:03:09 snowbird Installer[1730]: Env: DISPLAY=/tmp/launch-ZiY74U/org.macosforge.xquartz:0

Jul 7 17:03:09 snowbird Installer[1730]: Env: COMMAND_MODE=unix2003

Jul 7 17:03:09 snowbird Installer[1730]: Env: __CHECKFIX1436934=1

Jul 7 17:03:09 snowbird Installer[1730]: Env: __CF_USER_TEXT_ENCODING=0x29A:0:0

Jul 7 17:03:10 snowbird Installer[1730]: OS X Update Installation Log

Jul 7 17:03:10 snowbird Installer[1730]: Opened from: /Volumes/OS X 10.9.4 Update/OSXUpd10.9.4.pkg

Jul 7 17:03:12 snowbird Installer[1730]: Warning: accessing obsolete X509Anchors.

Jul 7 17:03:12 snowbird Installer[1730]: Product archive /Volumes/OS X 10.9.4 Update/OSXUpd10.9.4.pkg trustLevel=501

Jul 7 17:03:18 snowbird Installer[1730]: IFDCC: padded OS update package with 1341440

Jul 7 17:03:21 --- last message repeated 2 times ---

Jul 7 17:03:21 snowbird Installer[1730]: LSExceptions [0x7ffd98411830] unloaded

Jul 7 17:03:25 snowbird Installer[1730]: InstallerStatusNotifications plugin loaded

Jul 7 17:03:33 snowbird runner[1800]: Administrator authorization granted.

Jul 7 17:03:35 snowbird Installer[1730]: =============================================================================== =

Jul 7 17:03:35 snowbird Installer[1730]: User picked Custom Install

Jul 7 17:03:35 snowbird Installer[1730]: Choices selected for installation:

Jul 7 17:03:35 snowbird Installer[1730]: Install: "OS X Update"

Jul 7 17:03:35 --- last message repeated 1 time ---

Jul 7 17:03:35 snowbird Installer[1730]: OSXUpd10.9.4.pkg#OSXUpd10.9.4.pkg : delta : 1.0.0.0.1.1306847324

Jul 7 17:03:35 snowbird Installer[1730]: =============================================================================== =

Jul 7 17:03:35 snowbird Installer[1730]: It took 0.00 seconds to summarize the package selections.

Jul 7 17:03:35 snowbird Installer[1730]: Will do post-logout install for package with trust 501

Jul 7 17:03:35 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1730, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

Jul 7 17:03:35 snowbird installd[1823]: installd: Starting

Jul 7 17:03:35 snowbird installd[1823]: installd: uid=0, euid=0

Jul 7 17:03:35 snowbird installd[1823]: PackageKit: Adding client PKInstallDaemonClient pid=184, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Jul 7 17:15:30 snowbird softwareupdated (200)[184]: SoftwareUpdate: timed-out waiting for product load operations to finish

Jul 7 17:15:30 snowbird softwareupdated (200)[184]: Scan got error Can't load data from the Apple Software Update server.

Jul 7 17:15:31 snowbird softwareupdated (200)[184]: Scan for changed products with previous 2 updates: 031-04361, 031-04978 (plus 94 predicate-only)

Jul 7 17:15:31 snowbird softwareupdated (200)[184]: SoftwareUpdate: Scan for client pid 184 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Jul 7 17:15:31 snowbird softwareupdated (200)[184]: SoftwareUpdate: Catalog Not Modified since last scan ("12c17-4fd9fc0cb02c0")

Jul 7 17:16:09 snowbird suhelperd (0)[189]: Verifying package at path: /Library/Updates/_ManualUpdate/OSXUpd10.9.4.pkg

Jul 7 17:16:09 snowbird suhelperd (0)[189]: packageWithPath returned nil!

Jul 7 17:27:30 snowbird softwareupdated (200)[184]: 1477.5s to run getPPDVersion -all /Library/Printers/PPDs/Contents/Resources

Jul 7 17:27:30 snowbird softwareupdated (200)[184]: Added 3965 PPD versions from /Library/Printers/PPDs/Contents/Resources

...

Jul 7 17:30:31 snowbird softwareupdated (200)[184]: SoftwareUpdate: timed-out waiting for product load operations to finish

Jul 7 17:30:31 snowbird softwareupdated (200)[184]: Scan got error Can't load data from the Apple Software Update server.

Jul 7 19:24:27 snowbird Installer[1730]: IFDCC: padded OS update package with 1341440

Jul 7 19:52:17 snowbird softwareupdated (200)[184]: BackgroundActivity: Starting Background Check Activity

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Answer 5

Linc Davis

Level 10

209,547 points

Jul 16, 2014 6:30 AM in response to Peter Bartoli

This procedure is complicated, but you probably won't have to do all of it.

Take each of the following steps that you haven't already tried until the issue is resolved. Back up all data before making any changes.

Step 1

Check the status of the service. If it's down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.

Step 2

Check that the date (including the year) and time shown by your system clock are correct.

Step 3

Restart your router and your broadband device, if they're separate.

Step 4

If you connect to the Internet through an HTTPS or SOCKS proxy server, follow the instructions in this support article, or deselect the proxy entirely.

Step 5

Start up in safe mode and test.

Step 6

Make sure Parental Controls aren't active for your account.

Step 7

Follow the instructions in this support article to change your DNS settings. If there's no change, revert the settings.

Step 8

If possible, test on a different network, such as a public Wi-Fi hotspot or the cellular network of your phone.

Step 9

Launch the Keychain Access application. In the Keychains list, there should be items named System and System Roots. If not, select

File ▹ Add Keychain

from the menu bar and add the following items:

/Library/Keychains/System.keychain
/System/Library/Keychains/SystemRootCertificates.keychain

From the Category list in the lower left corner of the window, select Certificates. Look carefully at the list of certificates in the right side of the window. If any of them has a a blue-and-white plus sign or a red "X" in the icon, double-click it. An inspection window will open. Click the disclosure triangle labeled Trust to disclose the trust settings for the certificate. From the menu at the top, select

When using this certificate: Use System Defaults

Close the inspection window. You'll be prompted for your administrator password to update the settings. Revert all the certificates with non-default trust settings. Never again change any of those settings.

From the menu bar, select

Keychain Access ▹ Preferences... ▹ Certificates

There are three menus in the window. Change the selection in the top two to Best attempt, and in the bottom one to CRL.

Next, select the login keychain. Delete any expired or otherwise invalid certificates.

Log out, log back in, and test.

Step 10

Launch the Activity Monitor application. Select All Processes from the menu in the toolbar of the Activity Monitor window, if not already selected. Enter "ocspd" (without the quotes) in the "Filter" text field. Is a process with that name listed?

If not, back up all data, then triple-click anywhere in the line of text below on this page to select it:

/var/db/crls

Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Move all the files in the folder that opens to the Trash. You’ll be prompted for your administrator password. Restart the computer, empty the Trash, and test.

Step 11

If you've moved to a different country, select

Store ▹ View My Account

from the App Store menu bar, then click

Change Country or Region

and update your billing information.

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Answer 6

Aug 24, 2014 11:33 PM in response to Linc Davis

1. The software updates service isn't down.

2. The system is on time.

3. Done this many times; hasn't solved the problem.

4. Not using a proxy of any kind.

5. Safe mode: this was the subject of a prior test; no significant results.

6. Parental controls probably *should* be enabled for me, but they're not.

7. DNS resolution is not a problem. This host is its own DNS server, and the server for the LAN. There are other working software

8. Not really possible. It's a Mac Pro, 2008. Again, though, no issues with network. Plenty of working iOS and Mac OS X clients here.

9. There are some self-generated certs here with custom trust settings that won't reset ... but none of them should make the App Store weird. OSCP and CRL already at "best attempt." Priority changed to CRL. Deleted a few expired certs.

10. sudo mv /var/db/crls/* ~/.Trash && sudo reboot

11. Not applicable. Still in the USA.

Doesn't look like it worked. Still "can't load data."

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Answer 7

Oct 2, 2014 10:00 AM in response to Peter Bartoli

Still broken! Please help!

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Answer 8

Eric Root

Level 10

684,039 points

Oct 2, 2014 10:42 AM in response to Peter Bartoli

Try resetting the App Store and Clearing Cookies.

Reset Learned from Old Toad

App Store support. There is troubleshooting and a contact link.

Support

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Answer 9

Oct 2, 2014 12:28 PM in response to Eric Root

It's completely grey and non-responsive after clearing cookies and resetting the application. I'll try calling support.

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Answer 10

Jan 29, 2015 8:17 PM in response to Peter Bartoli

This problem followed me through the update from Mavericks to Yosemite, and I finally figured it out, in case anybody else runs into it again.

The software update process was running getPPDVersion to check the versions of all printer descriptions, and I had something corrupt in /Library/Printers/PPDs/Contents/Resources or something that getPPDVersion didn't like, and the App Store would time out waiting for getPPDVersion to finish.

To fix the problem, I replaced the contents of /Library/Printers/PPDs/Contents/Resources with a known good copy from a fresh installation, and bam, was able to scan for updates.

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Answer 11

Eric Root

Level 10

684,039 points

Jan 30, 2015 10:30 AM in response to Peter Bartoli

Mark your post as solved, it might help others who are looking for answers.

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Answer 12

Jan 30, 2015 12:21 PM in response to Eric Root

Thanks, Eric. Done. That was my whole point in posting again ... so I appreciate your taking the time to nudge me to do so.

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