i have installed 64 bit itunes but everytime i connect my phone it comes up with an error saying its not running the corrcect one and to install 64 bit which i already have done HELP PLEASE

Question

i have installed 64 bit itunes but everytime i connect my phone it comes up with an error saying its not running the corrcect one and to install 64 bit which i already have done HELP PLEASE

i have installed itunes 64 bit but when i connect my phone it brings an error up saying install the correct version 64 bit which i have already installed HELP PLEASE

Posted on Jul 6, 2014 3:13 AM

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Answer 1

norm123

Community Specialist

Jul 9, 2014 2:31 PM in response to jodyfrommilton keynes

Hello Jody

Try removing iTunes and its related software in the order that the first article states. Then once that is done then download iTunes or reinstall from the installer that you have already downloaded.

Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

http://support.apple.com/kb/ht1923

iTunes 11.2.2 for Windows (64-bit)

http://support.apple.com/kb/DL1615

Regards,

-Norm G.

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