wifi taking ages to load webpages

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wifi taking ages to load webpages

my macbook has decided that it will have bad internet connectivity. all my other machines (iphone, window pc, televisions etc..) in my house have perfect internet connection but my macbook has issues.

my macbook says it is connected to my home network, but when i load a webpage it take around 60 seconds - 90 seconds to load the page. all my other machine will load the same page in seconds. then my macbook will work fine for about 2minutes loading all my pages in seconds and then will go back to taking around 60 - 90 seconds to load. it is asif the connection is dropping, when i have excellent wifi signal

done all the commond stuff like restart my machine, updated it to the latest version of OS X, cleared internet cache, history etc... cleared all my memry from junk and still no better.

any help would be appreciated as it is getting annoying now.

Posted on Jul 6, 2014 2:35 AM

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Answer 1

Jul 6, 2014 3:02 AM in response to roggers87

Go to -> http://www.speedtest.net - and test your download and upload speeds (download being the most important in loading web pages).

Report back with results.

Clinton

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Answer 2

roggers87 Author

Level 1

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Jul 6, 2014 3:43 AM in response to clintonfrombirmingham

Ping 26ms

Download 42.84

Upload 12.36

When i do a ping from the machine i can see the connect drops out every so often (am pinging my default gateway)

PING 192.168.1.1 (192.168.1.1): 56 data bytes

Request timeout for icmp_seq 0

Request timeout for icmp_seq 1

64 bytes from 192.168.1.1: icmp_seq=2 ttl=64 time=6.840 ms

64 bytes from 192.168.1.1: icmp_seq=3 ttl=64 time=6.891 ms

64 bytes from 192.168.1.1: icmp_seq=4 ttl=64 time=2.188 ms

Request timeout for icmp_seq 5

64 bytes from 192.168.1.1: icmp_seq=6 ttl=64 time=7.156 ms

64 bytes from 192.168.1.1: icmp_seq=7 ttl=64 time=5.590 ms

64 bytes from 192.168.1.1: icmp_seq=8 ttl=64 time=5.780 ms

64 bytes from 192.168.1.1: icmp_seq=9 ttl=64 time=4.643 ms

--- 192.168.1.1 ping statistics ---

10 packets transmitted, 7 packets received, 30.0% packet loss

round-trip min/avg/max/stddev = 2.188/5.584/7.156/1.613 ms

and ping to google

PING 8.8.8.8 (8.8.8.8): 56 data bytes

64 bytes from 8.8.8.8: icmp_seq=0 ttl=49 time=23.476 ms

64 bytes from 8.8.8.8: icmp_seq=1 ttl=49 time=19.919 ms

Request timeout for icmp_seq 2

Request timeout for icmp_seq 3

64 bytes from 8.8.8.8: icmp_seq=4 ttl=49 time=20.068 ms

64 bytes from 8.8.8.8: icmp_seq=5 ttl=49 time=17.752 ms

64 bytes from 8.8.8.8: icmp_seq=6 ttl=49 time=23.362 ms

Request timeout for icmp_seq 7

64 bytes from 8.8.8.8: icmp_seq=8 ttl=49 time=19.590 ms

64 bytes from 8.8.8.8: icmp_seq=9 ttl=49 time=22.045 ms

--- 8.8.8.8 ping statistics ---

10 packets transmitted, 7 packets received, 30.0% packet loss

round-trip min/avg/max/stddev = 17.752/20.887/23.476/1.974 ms

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Answer 3

Jul 6, 2014 3:53 AM in response to roggers87

Your speeds are pretty good... try pinging

208.67.220.220

...and call back.

Clinton

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Answer 4

roggers87 Author

Level 1

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Jul 6, 2014 4:14 AM in response to clintonfrombirmingham

The speeds are fine when i can get a connection long enough on the mac, but the dropping out is the problem.

PING 208.67.220.220 (208.67.220.220): 56 data bytes

64 bytes from 208.67.220.220: icmp_seq=0 ttl=55 time=14.418 ms

64 bytes from 208.67.220.220: icmp_seq=1 ttl=55 time=11.243 ms

Request timeout for icmp_seq 2

64 bytes from 208.67.220.220: icmp_seq=3 ttl=55 time=18.337 ms

64 bytes from 208.67.220.220: icmp_seq=4 ttl=55 time=14.154 ms

64 bytes from 208.67.220.220: icmp_seq=5 ttl=55 time=13.270 ms

64 bytes from 208.67.220.220: icmp_seq=6 ttl=55 time=10.386 ms

Request timeout for icmp_seq 7

Request timeout for icmp_seq 8

64 bytes from 208.67.220.220: icmp_seq=9 ttl=55 time=10.323 ms

--- 208.67.220.220 ping statistics ---

10 packets transmitted, 7 packets received, 30.0% packet loss

round-trip min/avg/max/stddev = 10.323/13.162/18.337/2.640 ms

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Answer 5

Jul 6, 2014 4:17 AM in response to roggers87

Always with the 30% packet loss...

I'm no network expert, but try reading through this -> Mac OS X: How to capture a packet trace - and see if it offers any insight.

Clinton

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Answer 6

Jul 6, 2014 4:31 AM in response to roggers87

Just one more thought - go to System Preferences>Network>Wi-Fi>Advanced and delete all of the networks in the panel. Reboot. Now try adding your Wi-Fi network again.

Any changes?

Clinton

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Answer 7

roggers87 Author

Level 1

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Jul 6, 2014 6:14 AM in response to clintonfrombirmingham

made no differnece deleting the network details. cant run a packet trace as it is asking me for a password but i dont know the password, also i have never set up a password on my macbook so i wouldnt know what it is

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Answer 8

Linc Davis

Level 10

209,535 points

Jul 6, 2014 6:48 AM in response to roggers87

Hold down the option key and select the Wi-Fi menu in the menu bar. What values are shown for the following?

PHY Mode

Channel

Security

Signal/Noise or RSSI

Transmit Rate

Please do not post the BSSID, as that information is private.

Now hold down the option key again and select

 ▹ System Information... ▹ Network ▹ Wi-Fi

Compare the two-letter Country Code with the ISO code for your country. Does it match? The code X0 means that the country couldn't be determined. The code X3 means South America, not otherwise specified.

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Answer 9

roggers87 Author

Level 1

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Jul 6, 2014 7:14 AM in response to Linc Davis

PHY Mode - 802.11n

Channel - 11 (2.4 GHz)

Security - WPA 2 personal

Signal/Noise or RSSI - -69

Transmit Rate - 145

Country Code - GB (this is correct as i live in the UK

This the out put when i have my connection problems

PHY Mode - 802.11n

Channel - 11 (2.4 GHz)

Security - WPA 2 personal

Signal/Noise or RSSI - -73

Transmit Rate - 39

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Answer 10

Linc Davis

Level 10

209,535 points

Jul 6, 2014 7:31 AM in response to roggers87

Please answer as many of the following questions as you can. You may already have answered some of them; in that case, there's no need to repeat the answers.

Restart the router and the broadband device, if they're separate. Any change?
Run Software Update and install all available updates for OS X or the computer's firmware. Any change?
If you can connect to more than one network, are they all the same?
Disconnect all other devices from the network. Any change?
If you're running a MacBook with the lid closed, open the lid. Any difference?
Start up in safe mode and test. Any difference?
Start up in Recovery mode. From the OS X Utilities screen, select Get Help Online. A clean copy of Safari will launch. No plugins, such as Flash, will be available. Any difference?
If possible, turn off Bluetooth and disconnect any USB 3 devices. Any difference?

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Answer 11

roggers87 Author

Level 1

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Jul 10, 2014 3:15 PM in response to Linc Davis

after creating a personal hotspot on my iphone, my macbook worked fine on the wifi. never dropped pings.

would look asif they is a problem with my home network between my Router and Macbook. my router is a brand new router about 3months ago. set up my router and have not had anyproblems untill now. i have two other macs, MAcbook Pro and Macbook Air which both work fine with wifi. Just seems to be the one macbook that is having trouble.

is they any common router problems or is it a macbook problem?

thanks

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Answer 12

Linc Davis

Level 10

209,535 points

Jul 10, 2014 3:34 PM in response to roggers87

If restarting the router didn't help, try resetting it to factory defaults. Check for a firmware update. Some third-party routers are just incompatible. I don't know why.

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