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i cant update my itunes, everytime i click check for updates, it says there is a problem connecting to the internet. its already connected, i can use my iphone just fine yet i cant update it on the computer???

so, I can use my internet fine, but when I try to update iTunes on my computer it says there is a connection to the internet problem...

Posted on Jul 6, 2014 7:27 PM

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1 reply

Jul 9, 2014 1:23 PM in response to ddamm24

Hey there!


It sounds like you are having trouble updating iTunes, even though you are connected to the internet. I would start with the troubleshooting in the following article to help resolve any software conflicts, or security software issues:


Resolve issues between iTunes and security software

http://support.apple.com/kb/ts3125


If this does not resolve the issue, I would next remove the iTunes software (this will not compromise your iTunes library):

Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

http://support.apple.com/kb/ht1923


Or


Removing and Reinstalling iTunes and other software components for Windows XP

http://support.apple.com/kb/ht1925


Then download iTunes with this link and install it:


http://www.apple.com/itunes/download/


Thank you for using Apple Support Communities.

Cheers,

Sterling

i cant update my itunes, everytime i click check for updates, it says there is a problem connecting to the internet. its already connected, i can use my iphone just fine yet i cant update it on the computer???

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