Wrong Password while updating to 7.1.2

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Level 1

1 points

Wrong Password while updating to 7.1.2

Hello everyone,

So today in the morning it was all ok, I put in my password and the iPad did unblock. I did some stuff on the internet and then I saw a suggestion to update to a new IOS 7.1.2. I clicked on the update button and then it asked me for my password. I assumed that it should be my normal apple ID password, however the keyboard did not have letters, I mean I could only insert numbers. So then I thought that maybe it requires my normal 4 digit password which I use to unlock the iPad. So I types it in and then my iPad said: "Wrong password" I tried again and again it would not work. So now my iPad is blocked and I cannot unblock it with my password.

Then I have decided to try to update my iPhone as well to see if i get the same problem and it did. Though I could unblock my iPhone with a 4 digit password I stopped using ages ago. Which seems to be very weird as I have changes my password so many times since that one so I have not idea why it has worked.

So my question is, how could this happen, what should I do now considering the fact that I am on holidays and the computer I synced my iPad with is like miles away. Could it be a some kind of virus? Before you ask me if I am sure whether the password is correct or not I wanna say that yes I am 100 percent sure that the password I am trying to use is the one. Maybe someone has that problem as well? Thank you all in advance.

Posted on Jul 7, 2014 1:39 AM

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Answer 1

Stasy55 Author

Level 1

1 points

Jul 10, 2014 1:23 PM in response to Stasy55

Ok, it has been a while and still there is no response, maybe someones knows who i should contact at least? Except the official apple support as apparently I have to pay 19 bucks just to talk to them and I not gonna do this.

Maybe there are other topics or there is another forum or whatever?

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Answer 2

Jul 10, 2014 3:34 PM in response to Stasy55

The required password/passcode is the 4-digit passcode.

You should ALWAYS do a backup of your iPad prior to installing an iOS update. And you should NEVER do an iOS update when you don't have access to the computer you normally sync to. You have now learned an unfortunate lesson.

Entering the wrong password too many times has disabled your iPad and you need your computer to remove the disabled.

How can I unlock my iPad if I forgot the passcode?

http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html

iOS: Device disabled after entering wrong passcode

http://support.apple.com/kb/ht1212

How can I unlock my iPad if I forgot the passcode?

http://tinyurl.com/7ndy8tb

How to Reset a Forgotten Password for an iOS Device

http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device

Using iPhone/iPad Recovery Mode

http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm

You may have to do this several times.

Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.

~~~~~~~~~~~~~

‘iPad is disabled’ fix without resetting using iTunes

Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.

I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).

Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:

1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.

2. Open iTunes with the iPad disconnected.

3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.

4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).

5. Click ‘Setup as new iPad’ and then click restore.

6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.

7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.

8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.

If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.

~~~~~~~~~~~~~

Try it and good luck. You have nothing more to lose if it doesn't work for you.

 Cheers, Tom 😉

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