On the music path ipad app restore problems
Hello!
My name is Georgios Iatropoulos and I use the Greek App Store.
I recently found out that the developers of the "On The Music Path" app don't do business anymore. I did the mistake to uninstall the app in the past, so I erased all of my purchases info. I decided to reinstall the app from itunes, because the app no longer exists in the app store. Everything in the app is working fine. I can see the lessons library and the samples. What I can't do is to buy new lessons, (which I expected), but unfortunately I can't restore my purchases...
I contacted the developers and a guy named Alan was kind enough to answer to my questions. He claims that I should be able to restore my purchases through the buy button and that all lessons are still available through the App Store, but I can't buy new ones. However, when I press buy to the lesson I had already bought, I get the following error:
"Error. Unable to connect to App Store. Please verify your internet connection and App Store settings and try again."
Of course my connection is working fine and my App Store setting are ok, because everything else is working fine.
I also contacted itunes support, and they told me that the can't give me a refund. However, my main concern wasn't a refund, because I prefer tech support in order to get my lessons back!!! In addition, I knew Apple don't do refunds for in app purchases.
So it seems that my big mistake is that I unistalled the app, and I lost my in app purchases record. However, I wonder why the App Store has blocked this app completely and doesn't let me get my purchases back. When I use other apps, App Store knows when you buy something new and when you "buy" something you had bought in the past. Why not with this app? How am I supposed to get my lessons back? I know that Apple isn't responsible for In App purchases, but I think they could provide a better solution to the people who trust the App Store. Providing libraries and samples, but not the bought content is really strange and I think the App Store could be clever enough to distinguish between new purchases and old ones...
Any response would be really appreciated... And I hope App Store will be more reliable with the in app content. Until then I won't buy anything "in app".