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Said unapproved caller and now will not turn on

My MacBook was updating and said unapproved caller and then shut off and it will not turn back on.

Posted on Jul 7, 2014 11:32 AM

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5 replies

Jul 7, 2014 12:34 PM in response to Lindsaybush22

1. Reset your computer’s PRAM


2. Restart the computer in safe mode. Certain caches maintained by the system will be rebuilt.


Safe mode is much slower to start up than normal.


When the login screen appears, restart as usual (not in safe mode) and test. There's no need to log in while in safe mode.

Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t start in safe mode. In that case, ask for instructions.

Jul 18, 2014 12:52 PM in response to Lindsaybush22

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

Said unapproved caller and now will not turn on

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