I have an Imac. When I click to open google maps a permeable but dark screen covers my monitor screen and I get a note that tells me to shut down the computer and restart it. This hasn't helped. Everything else seems to work fine.

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I have an Imac. When I click to open google maps a permeable but dark screen covers my monitor screen and I get a note that tells me to shut down the computer and restart it. This hasn't helped. Everything else seems to work fine.

When I attempt to open google maps in Firefox on my Imac, a dark screens descends over my monitor screen and a note tells me there's been an error, no number is noted, and that I need to turn off and restart my computer. This doesn't help, but everything else works, including google maps in other browsers.

Posted on Jul 7, 2014 6:53 PM

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Answer 1

Jul 7, 2014 7:42 PM in response to paulzip

This is a kernel panic.

First verify that Firefox is fully updated including all extensions.

If this fails to fix....

Restart in Safe Boot mode then open Firefox.

* shutdown

* start the Mac and *wait* for the startup chime to sound

* after the sound, press and hold down the shift key

* keep holding and *wait* until the grey  Apple logo appears

* now release the shift key and just wait (it could take a few minutes)

* eventually the login screen appears with the words SAFE BOOT

* login and open Firefox.

If you continue to have problems see this article for more options to fix.

http://www.macworld.com/article/2027201/how-to-troubleshoot-a-kernel-panic.html

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