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Hello,
For some unknown reason, my iPod will not sync up to my computer (or iTunes). However, if I were to sync my iPad, it would sync with no issue. If anyone can give me a solution or tips on how to fix this issue, would be most helpful. Thanks.
Other info:
I believe my iPod touch is the 4th generation.
software is iOS 6.1.6 (Yes it up-to-date as well as my iTunes)
Hello Tung5435,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning device connectivity:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD
What exactly happens when you try to sync?
Does iTunes see the iPod?
Was the iPod previous synced to another iTunes library/computer?
Have you successfully synced from this iTunes library/computer before?
If so have you done anything like update iTunes on the computer since it last successfully synced?
Do the songs play in iTunes?
Does any media now sync to the iPod?
Do you have the right boxes checked to sync?
iTunes: Syncing media content to iOS devices and iPod
Try syncing using the manual method
I'll take it from the top.
IPod touch issue:
Starting from my PC to the USB to the iPod touch. It does not charge, nor can I find my IPod on my PC/iTunes (Nothing opens). My IPod does not appear on ITunes (Summary tab, I believe its called).
As for my iPad, I connect it to my PC using the same USB. iTunes automatically opens and I am able to click on the IPad TAB. In other words, IPad is perfectly fine to connect (However, is does say on the batteries, Not Charging).
To bobby_d. I have followed the link and completely reset iTunes and other apple programs.
Maybe its an issue with my IPod setting or something?
I do also have an outlet to plug in my USB cable. Both iPod and iPad charge without any issues.
Thank you in advance.
What exactly happens when you try to sync?
Nothing happens, like I have plugged it in
Does iTunes see the iPod?
ITunes does not see my iPod
Was the iPod previous synced to another iTunes library/computer?
My iPod has only been synced to one iTunes library/Computer (However I could say I have not synced my iPod with my computer for some time)
Have you successfully synced from this iTunes library/computer before?
Yes I have
If so have you done anything like update iTunes on the computer since it last successfully synced?
iTunes update automatically. I may have not synced my iPod for more than 2-3 updates
Do the songs play in iTunes?
iTunes does play songs from my computer library and my iPad. I cannot access my iPod library at all
Does any media now sync to the iPod?
I'm uncertain if it does, I have not connected my iPod touch to other media apart from my PC
- Does the iPad have iOS 6 or later?
- If yes then:
---- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic. Different contacts are used for charging and data.
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Connect to another computer with iTunes 10.7 or later and see if iTunes see the iPod
- Backup the iPod to iCloud and then restore restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
I guess the most logical problem is that my iPod dock may be broken. I had my iPod for some time and I guess it is getting old. I'll go get it checked out in time. Thanks for all the feedback and support !
My ipod touch will not sync to iTunes
