My iPhone 4s has suddenly stopped making a noise to tell me new emails have arrived, this was after an ugrade to IOS 7.1.2. It worked fine before and I didnt change anything but it just stopped dinging. I have checked Settings-Sounds

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Level 1

4 points

My iPhone 4s has suddenly stopped making a noise to tell me new emails have arrived, this was after an ugrade to IOS 7.1.2. It worked fine before and I didnt change anything but it just stopped dinging. I have checked Settings-Sounds

My iPhone 4s has suddenly stopped making a noise to tell me new emails have arrived, this was after an ugrade to IOS 7.1.2.

It worked fine before and I didnt change anything but it just stopped dinging when I got a new email.

I have checked Settings-Sounds & Settings-Notification Centre and everything looks fine.

It worked ok a couple of weeks ago but not after the latest update - anyone know why?

Posted on Jul 8, 2014 4:24 PM

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Answer 1

Jul 8, 2014 4:49 PM in response to Stevolt

Check the position of the MUTE switch on the side of the phone. If that is not the problem check the volume setting, also on the side of the phone. After that try resetting the phone by holding the HOME and SLEEP buttons at the same time until an Apple logo appears. You will not lose any data.

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Answer 2

Stevolt Author

Level 1

4 points

Jul 9, 2014 6:36 PM in response to Lawrence Finch

Thanks Lawrence

I omitted to say that it only occurs when the screen is locked - if I'm looking at something on my phone when an sms or email arrives, the phone 'notifies' me with a sound but doesnt do it when its screen is locked. Email messages and sms's (texts) still arrive but I get no sound to tell me they have.

The MUTE swith is in the correct place and I have tried resetting the phone with the Home and Sleep buttons several times, still to no avail.

I have noticed on the forums that many people are suffering or have suffered the same problem but Apple are never forthcoming, of course,

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Answer 3

Mac.Dee

Level 2

335 points

Jul 9, 2014 6:42 PM in response to Stevolt

Can you check this?

Settings>Do Not Disturb>OFF

Settings>Do Not Disturb>Silence>Only while iPhone is locked

This seem to be an ongoing problem I have seen.

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Answer 4

Jul 9, 2014 6:54 PM in response to Mac.Dee

It's not a problem. It is the way it is designed to work. That's what DO NO DISTURB means. You don't want to be disturbed when the phone is locked.

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Answer 5

Stevolt Author

Level 1

4 points

Jan 8, 2015 2:09 PM in response to Stevolt

Sorry its been so long but you were in fact correct Mac.Dee.

I'm now on OS version 8.1.2 and it still occasionally stops notifying me of emails but by quickly slipping into 'Settings' and 'Do Not Disturb' then shifting the tick between 'Silence - Always' and 'Silence - Only When Phone Is Locked' and then back again where it was, it starts to work.

Weird or what 🙂

Thanks lots.....

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