2012 13' Macbook Pro Freezes practically everytime I click anything.

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2012 13' Macbook Pro Freezes practically everytime I click anything.

For about a week, my Macbook Pro constantly freezes, resulting in the spinning beach ball twirling anywhere from 30 seconds to a few minutes.

I'm only using 150 gb out of the 500 gb available hard drive storage and I have 8 gb of ram. So I know not having enough of either of those is causing a problem.

Issues

-Applications often don't respond when I click them in the dock. They'll bounce for a few minutes then say "Not Responding".

-Audio playback is interrupted every few minutes.

-Startup time has significantly gone up. It sometimes takes up to 15 minutes just to startup.

-Fan continually runs even after the screen is shut, resulting in the battery dying.

-Anything such as Photoshop or Lightroom fail to run smoothly at all.

-Internet searches often become stuck at a blank page and sometimes remain there for several minutes.

-I often receive a pop up message from Chrome alerting me that the page is not responding.

-Every Chrome extension will suddenly crash

-Anywhere from a 2-6 second delay when scrolling in an application

-The computer is very laggy over all. Anything I do requires me to wait anywhere from 30 seconds to a few minutes before the computer registers the input.

What I've done in attempt to solve this conundrum

-Resetting the SMC

-Resetting the PRAM

-Updating all software

-Verifying and repairing disk permissions

-Clearing the system cache

-Restarting the system in Safe Mode -- No problems. Laptop ran just fine.

-Placing my hard drive in another Macbook Pro. The system ran fine with no hiccups which seemed to conclude the issue was not software related.

-Placed Ram from another MBP in mine. The system ran much smoother which lead me to believe it was one of my Ram sticks that was faulty but after later use, my laptop began to ran extremely slow again. (It took me 5 1/2 hours to edit 4 simple pictures)

-Ran a hardware check -- No problems were found

I honestly don't know what the problem is. Hopefully someone else can help me resolve this issue.

Thanks

Posted on Jul 8, 2014 9:30 PM

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Answer 1

Linc Davis

Level 10

209,547 points

Jul 9, 2014 9:08 AM in response to logancdunlap

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

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Answer 2

logancdunlap Author

Level 1

0 points

Jul 12, 2014 4:34 PM in response to Linc Davis

Here are the messages after it repeatedly froze while browsing the internet. Also, I did mention that the laptop ran fine in safe mode, that was a mistake. It did not. It ran the same.

7/12/14 6:42:23.885 PM AddressBookSourceSync[749]: -[ABPerson valueForProperty:com.apple.Messages.RandomBalloonColor] - unknown property. This warning will be displayed only once per unknown property, per session.

7/12/14 6:43:20.600 PM sandboxd[145]: ([761]) assistantd(761) deny file-read-data /Library/Frameworks/TSLicense.framework/Versions/A/TSLicense

7/12/14 6:43:25.632 PM assistantd[761]: <Error>: Daemon - Ignoring command with unknown refId DBB60541-44BE-4B97-9F4E-66F8D2E460E0

7/12/14 6:44:56.344 PM com.apple.launchd.peruser.501[213]: ([0x0-0x39039].com.apple.ScreenSaver.Engine[742]) Exited: Killed: 9

7/12/14 6:45:12.800 PM WindowServer[152]: disable_update_timeout: UI updates were forcibly disabled by application "Spotify" for over 1.00 seconds. Server has re-enabled them.

7/12/14 6:45:26.799 PM WindowServer[152]: disable_update_likely_unbalanced: UI updates still disabled by application "Spotify" after 15.00 seconds (server forcibly re-enabled them after 1.00 seconds). Likely an unbalanced disableUpdate call.

7/12/14 6:45:46.660 PM WindowServer[152]: common_reenable_update: UI updates were finally reenabled by application "Spotify" after 34.86 seconds (server forcibly re-enabled them after 1.00 seconds)

7/12/14 6:45:46.832 PM Spotify[226]: void CGSUpdateManager::log() const: conn 0xdac3: spurious update.

7/12/14 6:47:17.365 PM Spotify Helper[777]: Internals of CFAllocator not known; out-of-memory failures via CFAllocator will not result in termination. http://crbug.com/45650

7/12/14 6:50:33.150 PM Spotify Helper[786]: Internals of CFAllocator not known; out-of-memory failures via CFAllocator will not result in termination. http://crbug.com/45650

7/12/14 6:50:33.495 PM Spotify Helper[786]: The function `CGFontSetShouldUseMulticache' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance.

7/12/14 6:50:45.954 PM Spotify Helper[787]: Internals of CFAllocator not known; out-of-memory failures via CFAllocator will not result in termination. http://crbug.com/45650

7/12/14 6:50:46.468 PM Spotify Helper[787]: The function `CGFontSetShouldUseMulticache' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance.

7/12/14 6:54:59.000 PM kernel[0]: process Spotify[226] thread 2638 caught burning CPU! It used more than 50% CPU (Actual recent usage: 82%) over 180 seconds. thread lifetime cpu usage 187.252855 seconds, (174.935814 user, 12.317041 system) ledger info: balance: 90006621080 credit: 186749943696 debit: 96743322616 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 109042885062

7/12/14 6:55:12.768 PM ReportCrash[799]: Invoking spindump for pid=226 thread=2638 percent_cpu=82 duration=110 because of excessive cpu utilization

7/12/14 6:56:12.768 PM com.apple.launchd.peruser.501[213]: (0x7fb889535b10.mach_init.crash_inspector) Failed to check-in!

7/12/14 6:58:00.466 PM Google Chrome Helper EH[811]: CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.

7/12/14 6:58:00.466 PM Google Chrome Helper EH[811]: CoreText performance note: Set a breakpoint on CTFontLogSuboptimalRequest to debug.

7/12/14 6:59:07.939 PM Google Chrome Helper EH[811]: CoreText performance note: Client called CTFontCreateWithName() using name "Arial" and got font with PostScript name "ArialMT". For best performance, only use PostScript names when calling this API.

7/12/14 6:59:21.144 PM Google Chrome[224]: Couldn't contact spell checker for U.S. English

7/12/14 6:59:43.459 PM AppleSpell[432]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid

7/12/14 6:59:43.460 PM AppleSpell[432]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid

7/12/14 6:59:43.461 PM AppleSpell[432]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid

7/12/14 6:59:47.997 PM CalendarAgent[254]: Account refresh finished without error

com.apple.message.domain: com.apple.calendar.account_refresh

com.apple.message.signature: signature

com.apple.message.result: success

Sender_Mach_UUID: 2FD3C03A-82F7-365A-8D0E-F5FE944D4016

7/12/14 7:01:01.391 PM Spotify Helper[820]: Internals of CFAllocator not known; out-of-memory failures via CFAllocator will not result in termination. http://crbug.com/45650

7/12/14 7:02:58.654 PM loginwindow[41]: magsafeStateChanged state changed old 1 new 2

7/12/14 7:03:00.632 PM loginwindow[41]: magsafeStateChanged state changed old 2 new 1

7/12/14 7:06:23.131 PM WindowServer[152]: WSSetTrackingAreaEnabled : Invalid tracking area 0x7fcc9ea0

7/12/14 7:06:23.132 PM WindowServer[152]: WSSetTrackingAreaEnabled : Invalid tracking area 0x7fcc9ea0

7/12/14 7:06:23.157 PM WindowServer[152]: WSSetTrackingAreaEnabled : Invalid tracking area 0x7fcc9ea0

7/12/14 7:10:07.768 PM ntpd[129]: ntpd: time set +1.047828 s

7/12/14 7:10:07.768 PM ntpd[129]: frequency error 518 PPM exceeds tolerance 500 PPM

7/12/14 7:10:07.791 PM com.apple.time[217]: Interval maximum value is 946100000 seconds (specified value: 9223372036854775807).

7/12/14 7:10:07.796 PM com.apple.time[217]: Interval maximum value is 946100000 seconds (specified value: 9223372036854775807).

7/12/14 7:17:52.467 PM CalendarAgent[254]: CFNetwork SSLHandshake failed (-9806)

7/12/14 7:17:56.080 PM WindowServer[152]: disable_update_timeout: UI updates were forcibly disabled by application "Google Chrome" for over 1.00 seconds. Server has re-enabled them.

7/12/14 7:17:56.609 PM WindowServer[152]: common_reenable_update: UI updates were finally reenabled by application "Google Chrome" after 1.53 seconds (server forcibly re-enabled them after 1.00 seconds)

7/12/14 7:17:59.927 PM CalendarAgent[254]: Account refresh finished without error

com.apple.message.domain: com.apple.calendar.account_refresh

com.apple.message.signature: signature

com.apple.message.result: success

Sender_Mach_UUID: 2FD3C03A-82F7-365A-8D0E-F5FE944D4016

7/12/14 7:18:13.766 PM Google Chrome[224]: Couldn't contact spell checker for U.S. English

7/12/14 7:18:13.766 PM Google Chrome[224]: Suppressing further spell checker launch failure warnings

7/12/14 7:18:32.428 PM AppleSpell[432]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid

7/12/14 7:18:32.429 PM AppleSpell[432]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid

7/12/14 7:18:32.430 PM AppleSpell[432]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid

7/12/14 7:21:08.988 PM Console[857]: setPresentationOptions called with NSApplicationPresentationFullScreen when there is no visible fullscreen window; this call will be ignored.

7/12/14 7:21:10.854 PM WindowServer[152]: disable_update_timeout: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.

7/12/14 7:21:13.424 PM WindowServer[152]: disable_update_timeout: UI updates were forcibly disabled by application "Console" for over 1.00 seconds. Server has re-enabled them.

7/12/14 7:21:19.269 PM WindowServer[152]: common_reenable_update: UI updates were finally reenabled by application "Finder" after 9.41 seconds (server forcibly re-enabled them after 1.00 seconds)

7/12/14 7:21:19.967 PM WindowServer[152]: common_reenable_update: UI updates were finally reenabled by application "Console" after 7.54 seconds (server forcibly re-enabled them after 1.00 seconds)

7/12/14 7:21:19.269 PM WindowServer[152]: common_reenable_update: UI updates were finally reenabled by application "Finder" after 9.41 seconds (server forcibly re-enabled them after 1.00 seconds)

7/12/14 7:21:19.967 PM WindowServer[152]: common_reenable_update: UI updates were finally reenabled by application "Console" after 7.54 seconds (server forcibly re-enabled them after 1.00 seconds)

7/12/14 7:21:22.791 PM WindowServer[152]: disable_update_timeout: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.

7/12/14 7:21:22.993 PM WindowServer[152]: common_reenable_update: UI updates were finally reenabled by application "Finder" after 1.20 seconds (server forcibly re-enabled them after 1.00 seconds)

7/12/14 7:21:24.887 PM WindowServer[152]: disable_update_timeout: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.

7/12/14 7:21:24.992 PM WindowServer[152]: common_reenable_update: UI updates were finally reenabled by application "Finder" after 1.10 seconds (server forcibly re-enabled them after 1.00 seconds)

7/12/14 7:23:40.358 PM Google Chrome Helper EH[811]: CoreText performance note: Client called CTFontCreateWithName() using name "Arial Unicode MS" and got font with PostScript name "ArialUnicodeMS". For best performance, only use PostScript names when calling this API.

7/12/14 7:23:40.939 PM Google Chrome Helper EH[811]: CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.

7/12/14 7:23:58.358 PM Google Chrome Helper EH[811]: AVF warning: failed to get a service for display id: 4128833

7/12/14 7:23:58.358 PM Google Chrome Helper EH[811]: AVF warning: failed to get a service for display id: 4128834

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Answer 3

Linc Davis

Level 10

209,547 points

Jul 12, 2014 5:25 PM in response to logancdunlap

This sure sounds like an SMC issue. Are you sure you followed the instructions linked below to reset it? If you're not sure, I suggest you try again.

Intel-based Macs: Resetting the System Management Controller (SMC)

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Answer 4

logancdunlap Author

Level 1

0 points

Jul 19, 2014 7:02 AM in response to Linc Davis

I Reset the SMC again to no avail. I also tried wiping the hard drive and resetting it to factory settings. I tried browsing around on the laptop with nothing but the operating system on it and it still ran slow. I then out all of my files back on it and it ran just as slow. It seems to be progressively becoming worse. It often becomes completely unresponsive for minutes. The interval between these times of unresponsiveness is decreasing.

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Answer 5

Linc Davis

Level 10

209,547 points

Jul 20, 2014 3:47 PM in response to logancdunlap

You're dealing with a hardware fault, possibly the internal drive.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

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