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User profile for user: Jaffer941
Jaffer941 Author
User level: Level 1
8 points

Why did my iPhone 4s restart randomly?

My iPhone restarted when I was updating the Facebook app (on my home WiFi network.) and couple of other apps were also open in the background. As soon as I headed to safari to look for something, iPhone restarted.

I Don't know what caused my iPhone to restart.

Though i was using it for more than 4 hours after changing it to 100%.

The iPhone 4s I have is more than an year old and it's running the latest version, iOS 7.1.2.

i haven't tried any troubleshooting steps so far But I was thinking to drain the battery till it goes off and then charge it to full.

Please, suggest me what to do now and make sure it won't restart anytime soon in future.

Posted on Jul 9, 2014 3:01 AM

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3 replies
User profile for user: pedro d
pedro d
User level: Community Specialist

Jul 12, 2014 6:55 AM in response to Jaffer941

Hello there, Jaffer941.


The following Knowledge Base article offers up some great steps for troubleshooting issues with unexpected power off on your iOS device:


iPhone: Hardware troubleshooting

http://support.apple.com/kb/ts2802


Will not turn on, will not turn on unless connected to power, or unexpected power off

  1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
  2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
  3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
  4. After at least 30 minutes, if:
    • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen User uploaded file. Then unplug the phone from power. If it immediately turns off, seek service.
    • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
  5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    • If the display turns on, go to step 4.
    • If the display remains black, go to next step.
  6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
  7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

My issue is still not resolved. What do I do next?

Contact Apple Support.


Thanks for reaching out to Apple Support Communities.


Cheers,

Pedro.

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Why did my iPhone 4s restart randomly?

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